Sentences with phrase «resolving guest issues»

Adept at identifying potential service issues and resolving guest issues in a professional courteous manner.

«Employee empowerment means being able to use my natural ability to create a lasting memory for guests or resolve a guest issue and have the confidence that my company supports me 100 % in my effort,» explains a senior account executive at The Ritz - Carlton.

Controlled average daily rates, average checks, staffing levels, environmental projects, guest history, and resolved all guest issues.

Utilizing the LMS system to navigate through reservations accordingly and resolve guest issues and settle folios

Able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations

Duties include front office operations, establishing daily room rates, conduct site tours, problem solve and trouble shoot in order to resolve all guest issues that may arrive.

Resolved guest issues and completed special requests to ensure the satisfaction of the guests.

Banquet Houseperson City Hotel — Rancho Palos Verdes, CA 2012 — Present • Maintain a clean and tidy resort area • Provide common resort information for guests • Resolve guest issues quickly and with great care and effectiveness • Maintain the sanitation of banquet storage rooms

Took incoming guest phone calls and either dispatched maintenance or took whatever action was necessary to resolve the guest issue.

• Resolve guest issues and complaints promptly and with exceptional level of professionalism to encourage repeat patronage.

¥ Resolved guest issues regarding catering matters.

Not exact matches

Staff members get notified and can efficiently manage through one shared inbox, ensuring guest issues are resolved in less time.

Most notably, Lucky Eagle has implemented kiosks throughout its property to prevent guests from standing in line to resolve certain issues.

If a guest is injured in your apartment, you can make them whole with medical payments to others coverage that will ensure small issues without fault can be resolved quickly.

Can help to prevent or resolve a variety of behavioral issues including separation anxiety, fear of loud noises, and fear of territorial intruders such as house guests.

When we had an issue with chain smoking guests in A4 it was promptly and courteously resolved.

The Centurion Lounge at JFK is set to be extra spacious and the Centurion Lounge at DFW is getting bigger, so it's great to see that Amex has clearly heard the complaints of its guests and is taking action to resolve or at least help mitigate the overcrowding issues.

Daily management meetings are used to identify and resolve any potential guest issues.

Should any customer who pre-ordered a Nintendo Switch console from GameStop experience any issue with their order, we encourage them to contact our Guest Care team so we can help resolve the issue.»

If a guest is injured in your apartment, you can make them whole with medical payments to others coverage that will ensure small issues without fault can be resolved quickly.

Medical payments to others coverage is there to take care of minor injuries suffered by guests on your premises, and to resolve those minor issues quickly and easily.

Interact with guests, resolving issues, answering inquiries, and ensuring customer satisfaction

Anticipate the needs of guests and ensured all inquiries, requests, and issues were rapidly resolved

Delivered superior customer service by resolving guest complaints and issues and acting as Concierge

Effectively resolved all guest and employee issues regardless of what area of the operation the issue was concerning.

From training and developing staff and overseeing profit and loss responsibilities to driving sales and marketing efforts and resolving customer issues and concerns, I excel at managing teams, propelling revenue enhancement, and stimulating maximum levels of guest service and satisfaction.

Liaise with Front Office, Engineering and other departments to coordinate guest service and resolve emerging issues promptly

Successfully managed and resolved problems related to guest accommodations and operational issues; strong ability to remain calm in stressful situations.

Detailed oriented and the ability to resolve issues under limited time constraints and to provide a high standard of customer service for guest satisfaction.

Works closely with executive staff, Leader on Duty and team leaders to fully resolve guest service issues.

Will greet guests, promote facilities, resolve issues, process payments, book reservations.

Provide courteous and prompt customer service while serving guests and resolving service issues.

• Excellent customer communication skills • Able to resolve customer issues by using facility resources • Strong communication skills with other parts of the company • Dedicated to enhancing each guest's experience • Experienced in hotels and cruise ships • Strong managerial skills

Promoted courteous treatment of customers and resolved guest service issues.

From greeting guests and assigning rooms to handling luggage and resolving customer issues and concerns, I excel in performing a range of tasks pertaining to hospitality reception.

Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction

Provided gracious customer service and actively resolved outstanding guest satisfaction issues

Listen attentively to resolve any guest, employee or vendor issues with problem solving skills

Assisted guests and fellow associates to resolve any issues promptly whenever they would arise.

Resolve any issues / complaints that have been detailed on the incoming guest reviews and take appropriate action as needed.

Being able to provide friendly guest services, identify and investigate issues and resolve matters, and deep insight into ensuring guest satisfaction on all levels associated with food and beverage service, I am confident that I will be a positive addition to your team of club lounge attendants.

PROFESSIONAL EXPERIENCE Hilton Hotel, Anaheim, CA 2007 to Present Hotel Manager (2011 to Present) Executive Assistant Manager (2007 to 2011) Oversee all hotel operations, staff management, resolve all guest conflicts or issues, and provide a best - in - class customer destination experience.

• Proficient in resolving guests» issues by delving deep into the problem and offering viable solutions, aimed at ensuring guest satisfaction

• Well - versed in resolving guests» complaints and addressing their concerns by effectively conducting thorough research of problems and issues

Job SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional «Judgement Free» member experience as well as a financially successful club.Essential Duties and ResponsibilitiesAssist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.Assist with Staff Management and provide backup support to Club Manager as needed.Assist in scheduling and supervising staff.Member service oversight - Ensuring staff is providing a superior customer experience at all times.Assist in resolving or escalating employee issues or concerns.Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign - up.

Served as the primary, on - site company representative to address guests» concerns and resolve issues with the service experience, bookings and customer satisfaction.

• Work with customers / guests and staff members to resolve issues such as complaints regarding food quality and taste.

• Greeted guests in a courteous and welcoming manner • Earned an amiable position by remembering their likes and dislikes and whole - heartedly invited them to return • Resolved customer related issues at the spot and made sure they had a wonderful time in the restaurant • Listened to their opinions / suggestions / criticisms patiently and with a positive approach in order to overcome deficient areas.

Adept at responding to guests» inquiries and requests, and resolving their issues in a timely and friendly manner.

• Greet guests and ensure that guest service officers are assigned to handle their queries • Look through reservations for the day, ensuring that they are properly followed up • Create and implement schedules for staff members, ensuring that they handle their work duties accordingly • Oversee the check - in and check - out procedures, ensuring that they are run in a smooth manner • Inform guests about the facilities and services offered by the hotel and encourage them to make use of them • Perform daily facility checks to ensure that all amenities are available, and that the premises are clean and maintained • Assist guest services managers in hiring and training team members to provide exceptional hospitality services • Resolve guests» complaints and issues, aiming to ensure that repeat business opportunities