Sentences with phrase «resolving support requests»

Not exact matches

Roughly one page (500 words) in length, resolutions contain a formal resolved clause, which is a specific request or «ask», with a number of carefully - researched rationales in the form of «whereas clauses» as supporting statements.

to send you a welcoming email and to contact you about your use of the Site, to respond to your emails, submissions, comments, requests or complaints, to perform after - sales services, to anticipate and resolve problems with our Service, to respond to customer support inquiries, for assistance with our product and service development, and to create and inform you of new products and services from MomsTeam that better meet your needs;

«Today, we join in support of Governor Cuomo's request calling on President Trump to commit the federal funding and assistance necessary to expedite repairs and resolve the problems around Penn Station,» reads the statement from Reps. Joe Crowley, Dan Donovan, Eliot Engel, Adriano Espaillat, Hakim Jeffries, Pete King, Nita Lowey, Carolyn Maloney, Sean Patrick Maloney, Greg Meeks, Jerrold Nadler, Kathleen Rice, Jose Serrano, Tom Suozzi, and Nydia Velázquez.

FURTHER RESOLVED, that the Orleans County Legislature requests the members of the New York State Senate and Assembly who represent all, or part of, Orleans County to reply, in writing, with their views on, and actions taken, in support of, or opposition to, the NY SAFE Act; and be it

child support and spousal support, custody and visitation are not requested, or there is a written agreement signed by both parties resolving those issues.

Wife requested enforcement of the prenuptial agreement (specifically $ 190,000 plus an order requiring Husband to procure the $ 1,000,000 life insurance policy) and child support [though the opinion is unclear, it appears child custody was resolved prior to trial].

We reached an important Clio support milestone at the office this week, resolving our 100,000 th support request since the company was founded 5 years ago.

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Meet customer requirements through first contact resolution Confirm customer understanding of the solution and provide additional customer education as needed Prepare complete and accurate work and update customer file Communicate effectively with individuals / teams in the program to ensure high quality and timely expedition of customer requests Effectively transfer misdirected customer requests to an appropriate party Contribute ideas on ways to resolve problems to better serve the customer and / or improve productivity Participate in activities designed to improve customer satisfaction and business performance Occasionally use decision - support tools to answer questions Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking Offer solutions to issues that are often non - standard / non-routine and require some clarification Maintain broad knowledge of OnStar products and services Warehouse Assiciate.

It is the duty of the network support technician to see to it that all support requests are resolved to the satisfaction of customers in good time, and to ensure the delivery of excellent service continuously.

His / her job description entails resolving daily support requests and helping in completing larger IT... Read More»

The tasks you need to perform as a help desk support agent include responding to requests for technical assistance in person or through phone or electronic channel; diagnosing and resolving technical hardware and software problems; researching questions using available information resources; advising user on appropriate action; following standard help desk procedures; logging all help desk software; and administering help desk software.

How do I handle requests for such references?Thank you so much for your help!CherylCHERYL M. EARLE3407 Old Dobbin Road, Montgomery, Alabama 36116 - 1903Home Phone: [phone] Cell Phone: [phone] Fax: [phone] E-mail: [email protected] position managing legal discovery and document review with opportunity to assist attorneys with civil litigationBAR ADMISSIONAlabama State Bar, 1999LAW - RELATED EXPERIENCELaw Firm, AlabamaResearch Attorney for Special Projects, Mass Torts Department, November 2001 — February 2008 • Managed Multi-District Litigation (MDL) Document Depository (September 2002 to February 2008) o Reviewed more than 1 million pages of evidentiary documents for litigation purposes and for inclusion in electronic databaseso Coordinated document review assignments with attorneys at local depository and at other sites across the USo Retrieved, reviewed and coded documents in Concordance and Summation legal databaseso Prepared memoranda and spreadsheets providing detailed analysis of discovery materials • Aided attorneys and support staff with processing and preparation of personal injury claims and litigationo Conducted legal research and drafted pleadingso Conducted supplementary online research for additional documents and information pertinent to litigationo Assisted with preparation of correspondence to clients and referring attorneyso Contacted clients for additional information needed in case preparation, litigation, and potential settlementso Prepared and input case intakes and referrals into databaseLaw School, AlabamaStudent Intern, Alabama Disabilities Advocacy Program (ADAP), August 1996 — June 1997 • Participated in law school clinical program under third - year law student practice rule (as authorized by Alabama Supreme Court) o Assisted attorneys and advocates in cases involving mentally ill patients confined to state mental health facilitieso Interviewed clients in person (at state facilities) and over the phoneo Worked with clients, attorneys, and social workers to investigate and resolve issues concerning involuntary confinement and treatmento Aided in legal research on an appellate brief submitted to the U. S. Court of Appeals for the Eleventh Circuit (ruling granted in favor of our client) Faculty Research Assistant for Library Services, Bounds Law Library, March 1996 — June 1997 • Prepared research and teaching materials for law school faculty; worked 20 hours per week while matriculating 10 - 15 hours per semester) o Investigated copyright issues related to procuring and reproducing texts for academic useo Conducted legal research using WESTLAW, LEXIS and the InternetADDITIONAL RELEVANT EXPERIENCEManufacturing Company (MC), Montgomery, AlabamaAdministrative Assistant and Cost Analyst, Materials Purchasing Department, April 1999 — September 2001 • Assisted materials buyers in negotiating and preparing commodities contracts between raw materials suppliers and MC for manufacturing plants in the US and Mexicoo Assisted Legal Department at MC's corporate headquarters with coordination and preparation of documents for litigationo Notified and educated suppliers about MC's freight - on - board policy and its corresponding Uniform Commercial Code (UCC) provisions; result was the reduction of freight claims for both the company and its supplierso Prepared contracts and purchase orders for raw materials and capital projects involving plant maintenanceo Solicited price quotations from current vendors and established Excel spreadsheet format which simplified quote submission process and allowed MC to track and compare usage volumes and costs over timeo Prepared and analyzed cost reports used by materials buyers and production planners in purchasing decisions, including cost reductions, materials consolidation, and selection of vendorso Acted as liaison between vendors and the Purchasing, Transportation and Accounting Departments on issues concerning inbound freight, commercial carriers, and payment terms for commodities, resulting in reductions in freight costs and greater payment discounts for raw materialso Established online databases and printed directories for the Purchasing Department, allowing buyers to have easier and faster access to current vendor informationo Completed Year 2000 (Y2K) compliance project, which involved data collection and communication with MC's past, present, and potential materials suppliers and service providersNot - For - Profit Organization, AlabamaAdministrative Assistant, Combined Federal Campaign, September 1998 — January 1999 • Aided Campaign Director with 1998 Federal Campaigns (CFCs) in City 1 and City 2, which together generated nearly $ 700,000 for more than 1,000 local, national and international charitieso Prepared weekly reports on donations using WordPerfect, Microsoft Word, Excel and dBase IVo Wrote script for Talent Showcase at City 1's 1998 CFC Kickoffo Assisted Director with merger of the City 1 and City 2 CFCs in 1999Regional Bank, AlabamaAdministrative Assistant, Year 2000 (Y2K) Department, March — June 1998 • Worked with Vice President of Corporate Projects on short - term project for the bank's Y2K Departmento Analyzed and processed data on Y2K readiness for all branches of Bank throughout the southeastern USo Organized meetings for personnel of Banko Communicated with vendors of computer hardware, software, and office equipment to request information on Y2K complianceo Prepared compliance files for Federal Reserve auditso Prepared in - house memoranda and reports using Microsoft Word and ExcelRecord / Music Promotion Company, AlabamaRecord Pool Co-Founder; Office Manager, September 1990 — December 1991 • Co-founded record pool to enhance promotion of music in Alabama and the southeastern USo Procured and distributed records from major and independent labels for club, radio and mobile disc jockeyso Coordinated jointly sponsored promotional events with record companies, radio stations and clubso Designed, wrote, and published bi-weekly reports and brochures to inform the music industry of the progress and popularity of music and performers in the region, with specific focus on the Alabama music sceneMajor University, AlabamaGraduate Research Assistant, AUM Department of Marketing, June 1989 — August 1990 • Worked 13 - 20 hours per week as a research assistant to Marketing faculty while carrying a full course load in the MBA programo Analyzed consumer surveys used in academic researcho Assisted Conference Chairperson with coordination for Atlantic Marketing Association (AMA) annual meeting (October 1989) o Co-authored five - year index and classification of AMA Proceedings (published Fall 1991) EDUCATIONLaw School, AlabamaJuris Doctor (JD), 1997 • Scholarshipso Seybourn H. Lynne Scholarship, 1996 - 97o Dexter C. Hobbs Memorial Scholarship, 1995 - 96o E. W. Godbey Memorial Scholarship, 1994 - 95 • Honorso Who's Who Among American Law School Students, 1996 - 94o Arthur Davis Shores Award, 1997 • Activitieso Frederick Douglass Moot Court Team Manager, 1996 - 97 Southern Regional Competition, Second Place National Competition, Eighth Placeo John A. Campbell Moot Court Competition, Spring 1996o Black Law Students Association Delegate, BLSA National Convention, 1997 Co-Chairperson, Public Relations Committee, 1996 - 97 Chairperson, Public Relations Committee, 1995 - 96 BLSA President's Award, 1996 and 1997o American Bar Association, 1996 - 97 Entertainment and Sports Industries Forum Intellectual Property Section Law Student Divisiono LAWS Student Group Leader, 1995 - 96Major University, AlabamaMaster of Business Administration (MBA), 1990Bachelor of Science in Business Administration (B.S.B.A.), 1988 (Major: Marketing — Advertising and Promotion Track) • Honorso Dean's List • Activitieso National Student Advertising Competition Team, 1988 - 90 Seventh District Competition: Third Place, 1990o Marketing Club, 1987 - 90 Vice President — Career Development, 1988 - 89o Public Relations / Advertising (PR / AD) Club, 1988 - 90 Charter Member, 1988 Active in fund - raising and membership driveso Theater Guild, 1988 - 90 Screening Committee, 1989REFERENCESAvailable upon request

Provided technical support for Service Providers customer deployment, resolved customer critical issues, and prepared Request For Proposals (RFP).

Analyze / update requests, process information for LMS support services, and resolve issues for customers.

Excelling in consecutive call center service and support positions since 2004 for The Company Store, Crate and Barrel, and Pottery Barn, respectively; evaluating and recommending products to meet customer needs and expectations, entering customer orders into databases, investigating and resolving issues, and providing requested information to customers in a professional manner.

Help Desk Support Engineer Responsibilities * Field and resolve incoming requests from end users via telephone, e-mail or instant message in a courteous manner.

Project manager will oversee project - related responsibilities, support teams, resolve issues, implement plans, fulfill requests.

Oversee the SEIBEL trouble ticket support web system and resolve or distribute over 100 service request and activities a month

Aqua America, Henderson, NV 2014 — Present Administrative Aide • Plan and organize the company's key administrative duties by providing support to various departments • Prepare forms and reports in sync with departmental policies • Oversee expense budgets and ensure that all expenditure remains within the set budget parameters • Track all record keeping and job progress • Coordinate processing of all departmental invoices and ensure that they are submitted to the accounts department on time • Generate purchase orders and invoices using pre-specified systems • Prepare monthly compliance reports such as DMRs and ensure that they are submitted for approval on time • Organize and maintain department files, plans, and records • Interface with customers and vendors and resolve issues and respond to requests • Prepare correspondence and handle incoming and outgoing mail

Track, manage and resolve daily support requests, technical issues, and administrative needs of Salesforce users

Researches, processes, and resolves chargeback / reversal requests for 15 or more dispute reason codes and 2 or more supported card brands.

Scheduled Board of Directors meetings and assisted with meeting materials and agendas.Maintained and coordinated executive and senior management vacation, day - to - day meeting and travel schedules.Served as a professional representative of the CEO to executive clients, investors and board members.Collaborated with other administrative team members, human resources and the finance department on special projects and events.Developed and managed third - tier resolution process to resolve issues originating from the customer retention team.Provided logistical support to visiting executives in coordination with other Executive Assistants.Handled and distributed all incoming and outgoing mail.Wrote and distributed meeting minutes to appropriate individuals.Open, read, and wrote answers to routine letters.Created and maintained computer - and paper - based filing and organization systems for records, reports and documents.Investigated issues and problems and drafted responses to urgent requests.Served as a liaison between company president and clients regarding client accounts and new business.Approved travel expenses and reimbursement requests.

Professional Experience GA DFCS Clayton County (Jonesboro, GA) 2008 — 2010 Supervisor • Manage staff orientation and on - going training, including technology, reference materials, and other pertinent information, to ensure a high - quality of public service • Delegate important tasks and assignments to other staff members while providing guidance on relevant expectations and completion timetables as well as support and experience in job execution • Monitor and document associate performance through the use of monthly evaluation meetings to address any issues or areas of weakness through focused training efforts as well as resolve issues and complaints • Perform other important staff management functions, including time records / time off requests, career mentoring, and employee discipline / dismissal when necessary

General Electric (Stamford, CT) 2007 — 2008 Corporate Consultant — Infrastructure Systems & Network • Designed, developed, and engineered GE Treasury system's development, QA, Production, and DR environment • Hardware: Sun Fire V220, V480, V880, V1290, V6140, V6800, V6920; Sun Enterprise T2000, T5120 (Solaris 10: LDOMS, ZFS, RAID, Zoans, Containers), E10K, E15K, E25, M4000, M8000, M9000; HP ProLiant with Linux 5.0 (EMC and 3 PAR SAN) • Built servers from racking, cabling (Ethernet / fiber), connecting to network, setting serial connection to Avocent ports, and setting up server to the network through DNS • Performed massive installation of Solaris servers using both Jumpstart and Blade Logic and Red Hat using both PXE boot and BladeLogic servers to global distributed network of more than 6000 servers • Installed and configured Solaris 10 OS, recommended patches, hardening software, LDOMS, ZFS, and Container on Sun server • Installed and configured Emulex LPFC, EMC Power path, Navisphere, Veritas Volume Manager, Veritas Cluster Server, Veritas Volume Replicator, and Veritas Net Backup in heterogeneous environment • Partitioned and mirrored disks using Solaris LVM, disk suites, Veritas VxVM, mirrored root file system and set up alternate boot device and dump device • Installed application software for ITG, IDM, and Tibco etc. • Created and adjusted Oracle projects on oracle 9i and 10g • Configured operating systems, LDOMS, ZFS, RAID, network Multi Pathing, Cisco Switch 6309, Brocade Switch, EMC DS41000 fiber switch, EMC, 3 PAR and HITACHI SAN, DNS, NIS, NIS plus, LDAP • Created LUNs for EMC, 3 PAR, HITACHI SAN and set up RAIDS • Created zoning of Cisco 6309 switch • Provided connectivity of Ethernet ports and fiber channel by patching Ethernet ports from server panel to switch, and by patching fiber from server to Brocade switch then to EMC DS41000 switch through Cisco switch6300, 6309, Big IP • Performed alternate boot testing, crush dump testing and cluster testing • Vendor liaison for Cisco, HP, IBM, EMC, Symantec, Oracle Sun, and Red hat Linux resolving hardware and software issues • Scheduled changes and upgrades communicating with business owners and support team • Architected Disaster Recovery System conducted testing and resetting the systems as needed • Performed zoning and provisioning configured EMC / Power path LUNs on UNIX servers upon client's request • Resolved issues with NIS, NIS +, DNS, VxVM and VCS among other SA tasks • Created network topology of the internet and intranet security environment using Visio 7.5

Monitored support queues to resolve and troubleshoot various system access issues and security requests.

The Chasm Group, LLC and Chasm Institute, LLC (San Bruno, CA) 1997 — 2008 Business Operations Manager • Managed all daily operational tasks for leading multi-million dollar high - tech market strategy consultancy, while providing executive administration to C - level executives and venture capital partners • Developed and managed the firm's annual budget, proposing and implementing expense cuts, producing monthly reports and financial statements, and coordinating with CPA firm for accurate and timely filings • Oversaw all client relationship management efforts while cultivating new business efforts from concept to implementation, providing high - quality service in sales efforts while utilizing new lead tracking system • Negotiated and managed all contracts, stock grants, and financing arrangements, working closely with outside counsel to draft legal documents and resolve LLC - and proprietary - related issues • Led three office space build - outs and two office relocations, managing all aspects of each process under aggressive timeline and budget expectations • Reduced firm telecom expenses by 22 % by streamlining IT objectives, including migration to VOIP phone system, software / hardware purchases, domain renewals, and outsourced technical support • Directed all phases of staff recruitment while creating and implementing all HR policies and programs, including comprehensive employee benefits plans • Supervised multiple administrative staff members, conducted performance appraisals and wage / salary surveys in comparison to incentive program guidelines, and maintained HR files in accordance with legal mandates • Produced all out - going client invoices in an accurate and timely fashion to increase, cash flow and reduce aging receivables, providing consistent attention to overhead costs and vendor arrangements • Administered all company insurance policies, including E&O, general liability, bonds, partner life and disability, conducting annual benefits reviews and employee / company insurance audits • Obtained necessary certificates for consulting contracts while processing federal, state, and local business reporting requirements to maintain licenses and incorporation status • Directed all marketing efforts and oversaw logistical aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits and video Association of California School Administrators (Burlingame, CA) 1993 — 1997 Issues and Planning Committee Coordinator • Executed all phases of event planning and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences, and a conference of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations, and all pre - and post-conference planning processes • Produced statistical and financial reports, including budget projections and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence, and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters, and liens on cause of action • Served as second point of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report generation

Import / Export Compliance Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while executing various operational, support and administrative functions and ensuring both efficient organizational communications and on - going process enhancements Develop and maintain all trade compliance policies and operations procedures, updating regularly according to regulatory enhancements initiated by the US government and other related agencies Provide continuous assessment of all execution and resource utilization tasks, while furnishing oversight and guidance regarding process efficiency, delivery and receiving requirements and schedule adherence Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both staff and client satisfaction, and ensure adherence to related quality control standards Utilize talent among team members with focused collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Prepare complex licenses and agreements in support of all programs, including temporary / permanent export licenses (DSP 5, 6, 61, 73 and 74), foreign employment licenses, technical assistance agreements and amendments, warehouse distribution agreements and other functions Ensure adherence to all Bureau of Tobacco Firearms and Explosives (BATFE) compliance, including submission of permits (ATF 2, 3, 5, 6 and 9), USG and foreign transfers / variances, record - keeping requirements, destructive device movement and shipping requirements Address key client, personnel, and management queries and resolve them in an expedited manner, promoting sustained operational growth through business retention and the leveraging of available resources Oversee critical functions related to technical data transfers and data management, foreign travel and foreign visitor requests Educate, supervise and lead staff in the execution of all related functions, including the execution of audits and briefings Maintain a strong working knowledge of products, services, techniques and relevant tools, while committing to continued advanced technical education with respect to complex concepts and studies as related to position function Act as a liaison between clients, vendors, support staff and other management partners to facilitate information flow

Network Administrator — Duties & Responsibilities Install, update, and troubleshoot comptroller squadron mission critical applications CRIS, DMO, DTS, PIPS, and e-Finance Install Air Force Standard Desktop Configuration image after updating it with comptroller applications, printers, and 3rd party applications in support of the squadron, customers and the mission Create computer and user accounts, reset passwords, and maintain account permissions in Active Directory Configure and troubleshoot Windows 7, Windows Vista operating systems, and Outlook 2007 on all desktops and laptops Install, configure, and troubleshoot all network printers, scanners, and digital senders Work with the local COMM's and Enterprise Service Desk to resolve any network issues Move users profile and data to new physical locations or replacement desktops as requested Build, configure, and deploy new servers, laptops, and desktops installing hardware and operating systems Install, configure and troubleshoot routers, switches, Wi - Fi and wireless print servers in Local Area Networks Monitor and troubleshoot LAN, T1 circuits, Cisco firewall, router, computers, printer's switches, and backup server Provide exceptional and timely customer service Represent company brand with poise, integrity, and positivity

Processed customer's requests for check copies, statements, and subpoenas Direct calls and mail to appropriate people Assist supervisor on special projects and provided support throughout department Member Services Successfully resolved daily customer complaints as well as developed and implemented solutions for those complaints through active assessment of clients problems Performed financial transactions Balanced and compared totaled amounts with computer data Explained, promoted, and sold products to accomplish a rank in first place in sales.

Daniil, you and your staff are quick to respond to my support requests and resolve any question I may have and I am back to work.