Sentences with phrase «resolving support tickets»

Due to recent unexpected user growth that is driven by soaring demand in Asia to buy / sell digital assets, which lead us to get huge number of support tickets all of sudden, we are currently experiencing delays resolving support tickets.

Not exact matches

The most positive aspect of my project experience was in the area of program defect or operational usage support in that whenever I opened a support ticket via their help desk application, their technicians responded in a timely manner and resolved all issues to my satisfaction.

For example, if your goal is to make your customer support reps more knowledgeable and efficient in solving support tickets, you may want to correlate the completion rates to the average number of exchanges required before a ticket is marked as resolved.

Independent of how systematically a product is designed, users are bound to have queries.To get them resolved, they would raise a support ticket via one of your customer support channels.

If that's the error you're referring to, support will update you via your ticket when they have new information or if the issue is resolved.

Heightened activity and new users mean more support tickets and man - hours spent resolving them.

Coinbase support is very professional and they have a robust support system containing an FAQ library (where you will be able to find an answer to most questions before even contacting customer support), customer support bot, and email ticketing process to resolve complex issues.

Responsible for creating a support ticket and then making sure to close that ticket out when the issue was resolved.

Actively supported and resolved queries related to issued tickets by corresponding with the clients and airline representatives and in parallel supported the call enquiries, walk - in clients, handling multiple phone lines and directing phone calls in professional manner

Provide support for users, troubleshot issues, and work to resolve tickets.

• Provide technical support to customers via telephone, email and through tickets • Analyze and troubleshoot software and hardware issues • Identify and resolve problems of network configuration, web hosting, and domain registration • Respond to queries pertinent to package details, e-commerce solutions, email configurations and search engine submission packages • Create help desk documentation with step by step instructions on problem resolving techniques

Work and resolve all SharePoint and other MS Office application related support calls / tickets

Six years of experience in an IT support role with Madison Manufacturing, documenting / resolving help desk tickets, installing / repairing / upgrading equipment and peripherals, and creating mailboxes and accounts while ensuring optimal system functionality and minimizing downtime.

Quickly responded to IT support tickets to resolve diverse range of issues, including hardware replacement and troubleshooting complex development issues across multiple platforms.

• Recorded customer interactions in call center's ticketing system, and escalated issues that could not be immediately resolved with second - tier technical support.

• Received inbound calls for information regarding different companies on the Initiative panel • Provided information regarding services and products and answered callers» queries • Assisted callers in resolving issues by troubleshooting their problems over the telephone • Made outbound calls to prospective customers to provide them with information on the company's products and services • Handled incoming emails and support tickets by appropriately replying to them following company policy

• Documented success in actively responding to support tickets with a view to resolve customers» problems and respond to immediate inquiries.

IT Support Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guiSupport Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guisupport for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guiSupport Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guisupport to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guidelines

• Act as the first point of contact for customers or users looking for solutions to their information technology problems • Coordinate and schedule information technology support through tickets • Review incoming tickets and determine priorities by figuring out which ones need the most help • Respond to tickets by providing step by step guides or asking for additional information • Communicate with customers to keep them in the loop about service ticket progress • Interview customers directly or over the telephone to acquire details of problems with their computers or peripherals • Assist customers by working out reasons for faults and explaining why they transpired • Troubleshoot software and hardware issues including license problems, file corruption and component malfunction • Set up new computer systems and peripherals and upgrade existing ones • Install and configure operating systems and monitor and maintain networks and systems • Set up new user accounts and profiles and handle any corresponding password issues • Resolve incidents with peripherals such as printers, copiers and scanners • Track daily performance of systems and conduct analysis in order to improve system performances

Support SCCM infrastructure servers and resolve / troubleshoot any SCCM Operational service tickets

Performs duties including providing first level phone support, diagnosing browser and networking issues, assisting end users in resolving issues, and recording information in the ticketing system.

Oversee the SEIBEL trouble ticket support web system and resolve or distribute over 100 service request and activities a month

• Arbitrate software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors

Take ownership of production support issues until resolution and open trouble tickets with vendor if needed to resolve issues

EXPERIENCE June 2011 — Present Freezone — Lawrenceville, VA Product Support Specialist • Answer customer queries regarding company's products and orders • Resolve customer problems by creating liaison with development teams • Create tickets for problems that can not be resolved on the specialist level • Work with customers to identify which products and services best serve the customers» needs • Report any conditions that may affect customer satisfaction • Review circumstances to and decide when to authorize warranties • Perform up - sell duties as the situation permits • Perform other administrative duties as required

Summary: Experienced problem solving, troubleshooting Support Technician with abilities working with multiple platforms (Mac, Windows, Android, IOS) using ticket systems, to resolve network, applications related issues.

Installed, setup, and monitored local area networks and provide Tier I and II Help Desk support, and escalate tickets when expedient resolve is not available.

Close coordination with business during UAT phase and resolved pending Help Desk level 2 & 3 tickets partnering with production support team and offshore development team.