Sentences with phrase «resolving the complaints received»

The circular signed by IRDA stated, «It is observed that Insurance companies have failed to indicate consideration, compassion, and enthusiasm towards resolving the complaints received from policyholders» and other constitutional agencies.»

Monitored guest requests and resolved all complaints received to maintain customer satisfaction.

Not exact matches

Of the complaints filed with the Consumer Financial Protection Bureau (CFPB) since 2011, over 75 % that are mortgage related were resolved by Wells Fargo without a consumer dispute, and over 99 % received a timely response from the company.

If you file a formal complaint with FTC ISI, an initial response will be sent by FTC ISI's Complaints Officer to you in form of a letter if we are unable to resolve your complaint within 5 business days of receiving your complaint.

If either the CATA or CAAD receives a complaint from one of their respective members related to the clearinghouse, the associations will jointly coordinate a response in an effort to resolve any issues resulted to clearinghouse procedures.

Rather than resolve individual complaints about sexual assault or harassment on campus, or racial disparities in K - 12 school discipline, the Obama - era OCR would begin «a full - blown investigation of the entire institution» every time it received an individual complaint.

Identify, investigate, and resolve discrimination matters and complaints relating to programs and activities receiving federal funding, through utilization of robust outreach, new investigation strategies, and data - driven analysis.

DOCR also manages the program for receiving, investigating, and resolving federal equal employment opportunity complaints within DOT.

Transit agencies are required to have procedures to receive, resolve, maintain records of, and report on complaints.

The device has yet to receive PlayBook OS 2.0, which will resolve most software complaints about the device.

Of the complaints filed with the Consumer Financial Protection Bureau (CFPB) since 2011, over 75 % that are mortgage related were resolved by Wells Fargo without a consumer dispute, and over 99 % received a timely response from the company.

Within 30 days after receiving the dispute, the creditor must acknowledge the complaint and within two billing cycles, not to exceed 90 days, the creditor must resolve the dispute.

The BBB does, however, list the number of complaints companies receive and how many of those complaints were resolved, which could be useful in making a final decision.

The creditor must acknowledge your complaint, in writing, within 30 days after receiving it, unless the problem has been resolved.

The length of time taken to resolve your complaint will depend on the nature and complexity of the issues you have raised, and on receiving a timely response from the supplier.

This public policy and internal procedure establishes the system for receiving, evaluating, and resolving complaints and appeals.

(Final Report, August 2015, page 11) The Committee's recommendation has resulted in the Government of Australia's establishment of a National Wind Farm Commissioner to receive and resolve complaints from residents about the operation of wind power facilities.

Turbine noise is an ongoing concern: Wind Concerns received MOECC documents earlier this year showing that the ministry has had thousands of complaints about excessive noise and vibration from operating wind turbines, but has not resolved any of the problems.

We receive the most complaints around conveyancing, 24 per cent of the cases resolved last year, but this is because it has the highest amount of legal transactions.

The purpose of the panel is to receive, screen, evaluate and act upon complaints of unprofessional conduct by attorneys in the 17th Judicial Circuit and resolve those complaints informally or refer to The Florida Bar, if necessary.

The Panel's vision is «for a market where everyone can access high quality and affordable legal services that meet their needs: • A competitive legal services market where consumers are empowered and have easy access to high quality legal advice at a fair price; • All consumers have an equal access to legal services regardless of their personal circumstances; • Regulatory bodies have processes enabling them to take decisions which are in the consumer interest; • Consumers receive legal advice from a diverse and competent workforce; • Consumer complaints are resolved fairly, quickly and cost - effectively.

What is your right if you received goods that you did not ask for as well as some remedies to resolves complaints.

The Commission will review your complaint and determine if it can accept it; The Respondent, or other party, will be notified, receive a copy of the complaint and have a chance to respond; There will be a voluntary conciliation — the Commission assigns a conciliator to try help and resolve the differences between the parties; The Commission assigns an investigator to gather information related to the complaint, consult with the parties on the results of the investigation, and assess whether there is a reasonable basis to proceed with the complaint process; If there is a reasonable basis to proceed with the complaint, the Commission will ask the parties to reach a settlement; and If the investigation does not show a reasonable basis to proceed with the complaint process, then the complaint is dismissed; The Director of the Commission may discontinue a complaint if the Director believes that the complainant has refused to accept a fair / reasonable settlement offer — this can be appealed; and Last, the matter is referred to the Human Rights panel for a hearing.

I've received very few complaints about policies purchased through the company, and they're usually resolved quickly and in the traveler's favor.

To receive an A + rating, a company must resolve any customer complaints in a timely manner and to the customer's satisfaction.

Upon receiving grievance, insurance company must send a written acknowledgement receipt within 3 working days and resolve the complaint in 15 days thereafter.

With extended managerial authority, it was required to oversee three (3) employees and achieve an environment which encourages coworkers to provide and request constructive feedback to help improve overall performance, handle bank deposits, opening and closing of business, shipping / receiving merchandise procedures, logging of transactions and alterations, communicating with corporate offices via emails and phone regarding analyses in all aspects of rental, retail and in - store maintenance information and supplies, resolve all customer complaints, returns, and exchanges.

His / her job description also includes receiving complaints and resolving them, or seeking the advice of the project manager.

Resolved all customer complaints making sure the customers were satisfied with the service they were receiving at all times

Received Customer Service award for excellence in resolving over 20 customer complaints in a 6 - week period.

Received and responded to applicant's inquiries and complaints via in person, telephone, email, fax and letters; initiated appropriate actions necessary to address and resolve issues.

Initiate new complaints in database for customers returns once received, work with assigned investigator to thoroughly resolve customer complaint

Store Manager Dollar Tree, Bow, NH Jan 2011 — Mar 2013 • Introduced a «positive interaction» employee appraisal system to ensure positive analysis of employees based on the received feedback • Implemented a method to determine merchandise prices by reviewing merchandising activities and studying favorite trends • Ensure that all individual sales goals were met • Kept abreast of market trends and competitor information • Assisted in loss prevention • Resolved customers» complaints • Oversaw cash register transactions and provided light bookkeeping services

Assist in addressing client complaint as well as resolving issues or challenges with received product

Received complaints from customers and worked to resolve each complaint as quickly as possible

• Greet customers and assist them with the queries regarding product location • Provide customers with information on product features and aftersales services • Clean and stock shelves and display cases and tables • Ascertain that all displayed items have current price tags on them • Receive merchandize from vendors and suppliers and compare invoices to items that have been actually received to ensure accuracy of shipment • Make arrangements for received merchandize to be stored in the warehouse or delivered to the front end for displaying purposes • Physically wheel received items to the store and display them according to company policy • Take inventory of merchandise to determine items that need to replenished or reordered • Maintain communication with procurement officer to provide them with information on required items • Stamp, attach and change price tags in accordance to evolving store policies • Handle cycle counts of inventory and assist in packing products into kits • Provide product availability information to customers and assist them throughout the purchasing process • Handle shelf allocation and rotation procedures, along with building displays and handling loading and unloading of merchandize onto / from delivery trucks • Take customers» complaints, refer them to appropriate store personnel and assist in resolving customer complaints in a proactive manner

Receptionist — Somers Services & Supplies, Denver, CO — 6/2013 — Present • Maintain an intricate telephone switchboard in a high - volume environment, consistently offering prompt and professional service to callers • Use a friendly and professional tone to greet all arriving clients, determine the reason for their visit, and connect them with the appropriate department in a timely manner • Overhaul the company's entire filing system, transitioning from paper to electronic records, and increasing daily productivity by 40 percent • Succeed in retaining important clients by resolving complaints and account issues and providing continual correspondence through telephone and email with a same - day response policy • Organize the manager's schedule regarding conferences, appointments, and meetings, prioritizing according to deadlines, booking travel and accommodation, and rescheduling when necessary • Received promotion to front desk team leader for outstanding customer satisfaction rates confirmed by surveys and reviews, as well as organized and progressive record maintenance techniques

• Resolve customer complaints in a calm and friendly manner whenever possible, seeking help from a manager when necessary, and receive 98 % satisfaction rate from call - in feedback surveys.

Administrative Technician III for Texas Department of Transportation: - Implement improved and time saving procedures; consistently reduce overhead costs, improve workflow and increase office efficiency - Create and maintain a database of public assistance complaints; assign an internal investigator to each case and follow - up once closed - Developed and monitor a calendar system using PowerPoint where accurate records of vacation / sick leave / comp time used and accrued are tracked month - to - month for comparison with monthly time sheets - Answer inquiries from the general public, vehicle storage facility operators, motor carriers, the trucking industry and other state / federal agencies regarding rules, laws and regulations governing the issuance of motor carrier credentials - Prepare correspondence (email and written) and review for completeness and correctness - Field calls and manage administration, resolve a wide - range of staff dilemmas and challenging situations on a daily basisPrincipal Administrative Assistant for Solar Turbines, Inc.: - Provided support to Directors, Department Managers, Project Managers and Project Engineers as well as international personnel - Maintained detailed calendars of appointment schedules for business meetings, conferences, domestic / international travel arrangements and special events - Expertly ran this fast - paced, large office encompassing office and structure maintenance, scheduling of machine / equipment service and repairs, and ordering and stocking office supplies; updated and maintained department web pages - Compiled, created and distributed financial reports and PowerPoint presentations - Edited and formatted technical documentation and maintained filing systems - Coordinated extensive domestic and international travel arrangements, including air, hotel, car and meeting locations - Planned departmental meetings, special events and office movesSenior Administrative Assistant for Solar Turbines, Inc.: - Supported Department Manager and Supervisors, Manufacturing Engineers and shop personnel - Tracked and monitored pending and confidential correspondence and financial information - Prepared apprenticeship packets for distribution; received applications, recorded data, and set - up and coordinated Differential Aptitude Tests; notified applicants of test results and set - up initial interviews - Coordinated special events; managed information systems and maintained web pages; oversee special projects - Resolved office obstacles, communication barriers and complicationsSenior Program Assistant for Solar Turbines, Inc.: - Photographed, downloaded and printed digital pictures of parts, processes and people involved in Rotor CAM area - Created and produced departmental newsletter; initiated Receiving Inspection Records Retention process (scanned records onto CD for easy and accessible retrieval and storage)- Set - up and coordinated meetings and special events; created slide show presentations and maintained web pagesPage 2

• Create, plan and implement account plans to direct sales efforts • Confer with new and potential clients to determine their needs and provide them insight into the company's services • Develop and maintain lasting relationships with clients with a view to ensure recurring business • Maximize cross selling opportunities within existing client relationships • Educate clients about the company's products and services and answer questions and queries • Ensure appropriate utilization of resources such as budget, time and collateral • Assist marketing and sales teams in marketing and sales plans • Research market trends and create reports for the benefit of decision making • Maintain constant contact with clients to ensure satisfaction • Receive complaints from clients and take serious measures to resolve them • Create and maintain client records and sales and prospecting activities such as presentations, closed sales and follow up activities • Ensure that effective relationships are established and maintained with all key workers associated with account management • Create price quotations for clients and make amendments according to clients» ability to pay • Develop a database of strong leads through referrals, networking and email marketing • Ensure that «do not call» lists are respected completely

Replenishing shelves in patient rooms with items from the stockroom.Executed outbound calls to existing patients base resulting in 80 % increase in patient satisfaction.Accurately logged all daily shipping and receiving orders.Responsible for ringing up patients in a timely manner and guaranteeing high level of customer service.Guaranteed positive patient experiences and resolved all patient complaints.

• Act as first point of contact by welcoming customers in the retail store • Engage customers in short dialogue to determine their purchasing needs • Escort and direct customers to the correct aisle or shelf that holds their choice of products • Provide customers with product information and demonstrate product features • Answer customers» questions about product features • Provide customers with pricing information and any special discounts or promotions that the store is offering • Attach price tags to each item and make sure that they reflect updated price information • Guide customers to assist them making purchasing decisions • Provide customers with warrantee and after sales services • Ensure that shelves are stocked properly and that all items and shelves are dusted and cleaned periodically • Ensure the overall cleanliness and maintenance of the store • Guide customers through the payment procedure by taking cash or processing credit cards in exchange of sold items • Handle refunds and exchanges and associated paperwork • Balance cash registers at the end of the shift and make sure that there is sufficient change available for the next shift • Order merchandise and make sure that newly received items are placed on shelves appropriately • Arrange store and window displays for products on promotion • Ensure that any discrepancies are communicated to the manager immediately • Take and resolve customers complaints and relay complicated ones to the supervisor

Showing all guests respect, providing for their needs and ensuring that guests receive superior service which can be attained by anticipating, mitigating, and / or resolving issues / complaints, and by checking on each guests» experience during their visit.

Citibank (Eatontown, NJ) 11/2006 — 05/2007 Financial Associate • Received cash, checks, bonds, and loan payments issuing receipts, refunds, credits and change as needed • Resolved customer complaints and answered inquiries in a timely and professional manner • Sorted, counted, and wrapped currency and coins, sold certified checks, money orders, and gift cards • Responsible for collecting ATM deposits and opening and closing of the bank • Assisted in the successful opening of the branch • Trained junior associates in company policies and procedures • Performed all duties with positivity, professionalism, and integrity

The Disability Services Commissioner is an independent agency that helps resolve complaints raised by, or on behalf of, people who receive disability services in Victoria...

A corollary duty of Boards is to receive and resolve complaints alleging potentially unethical conduct by REALTORS ®.

OCBR is charged with the responsibility of receiving and resolving ethics complaints, and hearing arbitration disputes filed against its» members.

NAR Model Citation Policy and Schedule of Fines These models will assist state and local associations in developing citation policies, including fines, for receiving and resolving ethics complaints.