The reality is, and it's a sad one, consumers are used to receiving terrible service, so
when your company
responds to their requests
in a
timely manner — which means at minimum, the same day — they will be absolutely shocked and will have the perception that your company is one of a kind.
• Proficient
in installing underground pipelines for water distribution and waste water collection systems • Well versed
in operating power plant equipment under the direction of operational manager • Special talent for repairing, fitting and replacing water taps and valves on main and service lines • Particularly effective
in using manual tools including chain saws, chippers and jackhammers • Expert
in identifying and fixing pipeline leaks and pressure faults • Profound ability to setup sediment control devices as per directions of the supervisor • Track record of
responding timely to customers» utility service calls • Proven skills
in cutting, fitting and laying pipes • Well practiced
in loading, unloading and driving trucks and other heavy machinery to the worksite safely • Fully capable of maintaining cleanliness and functionality of all tools and equipment • Proficient
in inspecting and maintaining water storage tanks and cleaning the yard
when necessary • Apt at enforcing proper safety practices and using appropriate PPE and traffic safety materials such as cones, arrow - boards and flagging signs around the worksite • Experienced
in determining the locations of gas, telephone, power, water and sewer lines from appropriate sources before excavation • Particularly effective
in repairing and replacing defective electricity and gas meters • Excellent manual dexterity and physical stamina along with profound ability to bend, stoop and work
in confined spaces • Well versed
in reconnecting water and power services after holidays • Proven skills
in performing routine grounds keeping, painting, carpentry and plumbing tasks • Skilled
in repairing replacing and existing pre-laid pipeline based underground water and gas distribution systems • Efficient
in anticipating tools and equipment needed as per the nature of each assignment and loading the same
in the company vehicle
in a safe
manner
Call Center Customer Service Representative — Cox Communications, Wichita, KS — April 2015 — Current • Retrieve account information from system • Obtain and verify customer account information • Document call details and customer service requests •
Respond to customer service requests
in a
timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers
when issues have been resolved