Sentences with phrase «response desktop support»

Not exact matches

It supports an integrated real - time student response system, screen mirroring and recording from iOS and Android tablets, student collaboration, and remote desktop control.

The company is hammering home that many of the new features in the update are a direct response to user requests on Facebook, including Ad - hoc network support, compatibility with USB to LAN adapters, and a persistent browser user agent (the browser will now remember if you want to use desktop or mobile view when browsing).

IT Support Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guiSupport Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guisupport for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guiSupport Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guisupport to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guidelines

2nd and 3rd Level Desk Support • Provided 2nd and 3rd level client support for all North American workstations • Directed IT response and service for local imaging and workstation / domain relationships • Maintained 95 % resolution rate across wide range of desktop applications • Delivered 24 hour on - call support for 1,500 + Blackberry users • Oversaw user administration and license maintenance for Australia and South America • Assisted global infrastructure team with SMS project planning, testing, and Support • Provided 2nd and 3rd level client support for all North American workstations • Directed IT response and service for local imaging and workstation / domain relationships • Maintained 95 % resolution rate across wide range of desktop applications • Delivered 24 hour on - call support for 1,500 + Blackberry users • Oversaw user administration and license maintenance for Australia and South America • Assisted global infrastructure team with SMS project planning, testing, and support for all North American workstations • Directed IT response and service for local imaging and workstation / domain relationships • Maintained 95 % resolution rate across wide range of desktop applications • Delivered 24 hour on - call support for 1,500 + Blackberry users • Oversaw user administration and license maintenance for Australia and South America • Assisted global infrastructure team with SMS project planning, testing, and support for 1,500 + Blackberry users • Oversaw user administration and license maintenance for Australia and South America • Assisted global infrastructure team with SMS project planning, testing, and rollout

Professional Experience Broadcasting Board of Governors (Washington, DC) 09/2009 — 11/2011 IT Specialist (07/2010 — 11/2011) • Maintained TrackIt Help Desk Management System records keeping senior leadership informed of critical situations • Provided front line phone support for computer software and hardware end users • Assisted in the relocation of all types of end user computer equipment as directed • Installed hardware, peripheral components, and software on user desktop computers • Configured desktops for users including capturing network printers and configuring email clients • Troubleshot a wide variety of personal computer software and hardware issues in a timely and effective manner • Configured client email on agency Blackberry and iPhones • Ensured prompt, efficient and satisfactory response to all clients • Utilized proficiencies in 3 languages to communicate with clients of diverse, multicultural backgrounds