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Celebrity Cruises — Ocean Liners
Restaurant (Miami, FL) 2005 — 2008 Assistant Maitre D' / Head Chef De Rang • Design and implement staff development courses in customer service, POS system training, suggestive selling techniques, and proper wine service in a 5 Star dining room setting • Develop and administer departmental policies, sequences of service, and
standard operating procedures • Assist the
Restaurant Manager in the supervision of the
restaurant personnel • Ensure 100 % guest satisfaction regarding food quality and service in accordance with company policies