All as
a result of my customer loyalty record.
Not exact matches
Breaking out
of that zero - sum transaction is the way to achieve the deepest
customer loyalty and positive business
results.
The businesses who listen and adjust how they operate accordingly will earn the
loyalty of this growing and fiercely loyal base
of customers as a
result.
If our InCircle
loyalty program were to fail to provide competitive rewards and quality service to our
customers, our business and
results of operations could be adversely affected.
Good — and bad —
customer service interactions affect brand
loyalty, according to [pdf]
results from a survey
of more than 1,000 individuals who have had experiences with the
customer service
of a mid-sized company.
In 2013, MarketingProfs reported, «FiveStars performed an analysis
of 14 million store visits from more than 1 million
customers, as well as the
results of loyalty programs from over 2,000 businesses.»
This method
of thinking has not only
resulted in regular growth for the businesses I've helped to establish, but high
customer faith and brand
loyalty.
Customer loyalty is the
result of the strong relationship that businesses build and grow with their
customers, so rather than focus on attracting, it's equally important, if not more so, to retain the
customers you currently have so that they can become emotionally connected to you and your business.
We have established ourselves as the leader in online academic writing services, because we have remained steadfast in our principles
of the highest quality and the best
customer service — principles that always
result in
customer satisfaction and
loyalty.
Ideally, more opportunities for authors to write and sell their work fosters both a culture
of book buying and a culture
of reading, although it can also
result in a flood
of cheap, poorly produced books that are trained more narrowly on capturing
customer dollars than on expanding reader
loyalty.
Through this kind
of data - collection, retailers are able to better understand their
customers and what they value, and develop more powerful
loyalty programs as a
result.
And
of course, a recommendation that leads to higher
customer satisfaction is also one that
results in repeat business and strong
customer loyalty.
Our business — indeed, our very existence and success — is the
result of our dedication to and
loyalty from our
customers.
Spearheaded an initiative to boost
customer interest in the store
loyalty card,
resulting in a full 20 % increase in sales
of the card.
Proven dedication to providing an outstanding level
of customer service,
resulting in solid
customer loyalty and repeat / referral business.
Fosters strong relationships with
customers that
result in high level
of client retention and product
loyalty.
• Provided accurate and efficient dispatch
of all helicopter pilots and provided exceptional
customer service and support for clients that
resulted in repeat business and continued
customer loyalty.
For example: Skill -
Customer Service Experience Bullet Point - Delivered satisfactory customer service resulting in a 5 % increase in the sale of loyalty cards over a six month
Customer Service Experience Bullet Point - Delivered satisfactory
customer service resulting in a 5 % increase in the sale of loyalty cards over a six month
customer service
resulting in a 5 % increase in the sale
of loyalty cards over a six month period.
Perhaps the type
of results that you deliver are in terms
of increasing
customer loyalty or cutting labor costs.
With an absolute focus on ensuring recurring business, I made the most
of many techniques that
resulted in
customer loyalty and $ 40000 increase in revenue in a single month.
I have always delivered on my
results and have a strong record
of driving brand, conversion and
customer loyalty over my almost 30 year career in retail.
Deep understanding
of what it takes to provide a «
customer dining experience» and to ensure quality menu item preparation focused on tempting the
customer's palette
resulting in repeat business and
customer loyalty.
Keep store clean and store floors free
of all debris and in excellent condition that promotes a clean store appearance
resulting in continued
customer referrals, repeat business and consumer
loyalty.
Recruited, hired and trained all personnel, focused on delivery
of excellent
customer service and support that provided a
customer destination experience and
resulted in repeat business, referrals and continued
customer loyalty.
Keen understanding
of what it takes to provide a «
customer destination experience» and to ensure quality room and service initiatives focused on exceptional hotel services that
result in repeat business referrals and
customer loyalty.
Dynamic
results - oriented audience development and subscription management executive offering a proven track record
of accomplishment leading the strategic development, creative design and tactical execution
of a broad range
of marketing, business development, branding and
customer retention /
loyalty programs.
Achieved successful
results in developing and maintaining new
customer relationships by tele - qualification
of prospect needs, account research &
customer retention /
loyalty.
This requires a broad skill set, great listening, collaborative and communication skills in order to achieve the desired
results of customer satisfaction and
loyalty.
Professional Experience PDT, Inc. (City, ST) 2011 — Present Insert Title • Serve as project manager on a variety
of initiatives ensuring cost efficient and timely completion
of all goals • Manage team
of eight professionals setting timelines, workflows, and budgets • Responsible for preparing weekly punch lists for the team and status reports for senior management • Conduct client communication sessions to evaluate client needs and ensure timely project delivery • Effectively track progress
of outsourced resources to minimize risks and costs • Complete all projects under budget and on time despite demanding schedules • Meet all
customer expectations
resulting in client
loyalty, referrals, and a positive company image
Professional Experience Three Point Media (Farmington Hills, MI) 2002 — Present Owner / Editor • Serve as lead sales representative responsible for quoting and biding on projects • Responsible for project management ensuring cost efficient and timely completion
of all work • Manage video editing and graphics utilizing proficiencies in industry software including Final Cut Pro and Motion • Demonstrated skills in encoding files and multiple codecs, DVD Studio Pro, and related software • Author scripts and oversee camera operation in both HD and SD formats • Provide exception
customer service
resulting in client
loyalty and repeat business • Client list includes Delphi, Magna, Detroit Diesel, Meijer, US Army, National Fallen Fire Fighters Association, Chrysler
Professional Experience Haan Crafts, LLC (Otterbein, IN) 1992 — Present Product / Graphic Designer • Oversee the design and advertisement
of various products for a diverse clientele • Conceptualize and create graphics, diagrams, advertisements, product instructions, and illustrations • Develop new product ideas
resulting in new and highly profitable income streams • Design and create pattern pieces, acetates, and patter boards for silk screening • Manage production quality control operations ensuring a consistent, marketable product • Provide exceptional
customer service
resulting in client satisfaction,
loyalty, and numerous referrals • Perform clerical work including data entry, filing, and multi-line phone system operation • Utilize Adobe Illustrator, InDesign, Photoshop, PageMaker, Quark XPress, Acrobat Reader and Distiller for Mac and PC • Perform all duties with positivity, professionalism, and integrity
Snake Eye Wireless (Sugar Land, TX) 09/2001 — 09/2003 Store Manager • Assist
customers in the selection
of wireless companies, hardware, and accessories • Plan and implement sales and in store marketing initiative ensuring profitable operations • Set up, administer, and maintain store LAN network and
customer database • Provide exceptional
customer service
resulting in client satisfaction,
loyalty, and referrals
Professional Experience DST Health Solutions (Southfield, MI) 2005 — 2012 Business Development Manager (2010 — 2012) • Responsible for the development
of strategic sales initiatives and the generation
of more than $ 4 million in annual revenue • Managed client accounts providing exemplary
customer service
resulting in client satisfaction and
loyalty • Trained junior team members in sales and
customer service best practices • Oversaw daily operations ensuring a cost effective, efficient, and effective practices • Consistently exceeded sales projections and quotas
Accountant — Duties & Responsibilities Trained in corporate finance and accounting with a proven record
of academic excellence Maintain proficiencies in industry accounting software including QuickBooks Online Pro and PTS Skilled in financial management and
customer service best practices Oversee company payroll, P&L statements, credit cards, savings accounts and general ledger Provide exceptional
customer service
resulting in client
loyalty and referrals Build and strengthen professional relationships with clients, vendors, and corporate partners Responsible for corporate cash flow, inventory, and other assets Create spreadsheets tracking sales,
customer service, accounting, and other activities and data Author and present reports regarding corporate financial health,
customer service operations, and sales Train junior team members ensuring they understand the brand and adhere to corporate protocols Perform all duties in a professional, positive, and timely manner
Customer Service Representative — Duties & Responsibilities Oversee customer service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and po
Customer Service Representative — Duties & Responsibilities Oversee
customer service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and po
customer service and IT support across a variety
of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service
of national and international clients Direct team
of IT and
customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and po
customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety
of highly technical IT matters Document
customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and po
customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners
resulting in
loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in
customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and po
customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high
customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and po
customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity
INVEST Financial Corporation (Freeport, IL) 5/2005 — 11/2006 Investment Advisor • Managed more than 600 investment accounts valued in excess
of $ 16 million • Developed strong, long - term business relationships inspiring client
loyalty • Provided stellar
customer service
resulting in referrals and repeat business • Produced considerable new business through cold calling and networking • Created investment product sales presentations for current and prospective clients
Professional Experience TravelFocus (City, ST) 10/2008 — Present Director
of Client Relations & Marketing • Design and implement comprehensive marking campaigns and all collateral materials for a multimillion dollar travel agency • Oversee account management team, corporate accounts, relationship development, communications, and contract negotiation • Develop and implement sales training program, sales strategies, revenue targets and departmental budgets • Create TravelFocus Hotel Program, Sales Force, and Concur Travel
resulting in significant revenue gains • Deliver all TravelFocus and client contractual, P&L, and growth objectives • Provide exceptional
customer service
resulting in client satisfaction,
loyalty, and referrals
Professional Duties & Responsibilities Directed all daily operations,
customer service, personnel, and finances for multiple hotels and resorts Designed and implemented marketing and sales campaigns
resulting in increased business Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw
customer service personnel, kitchen staff, and cleaning crews Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Performed site inspection tours as well as potential client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations Created employee development programs building staff skill sets and value Utilized employee recognition tactics to build morale and company
loyalty Crafted an atmosphere
of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent
customer service and a quality guest experience Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed
Pier One Imports (City, ST) 03/2008 — 09/2009 Sales Associate • Oversee the sale and in - store marketing
of various home products ensuring profitable and professional operations • Provide exceptional
customer service
resulting in repeat business, client
loyalty, and referrals • Responsible for cash register operation, Pier One credit cards, merchandise orders, and inventory management • Perform building maintenance ensuring a clean and appealing environment for
customers • Manage communication with
customers and partners stores for product tracking purposes
Future Voice, Inc. (Miami, FL) 2006 Voice Services Engineer — Contract • Restructured technical department increasing productivity while cutting expenses • Built relationships with providers
resulting in significant revenue increases • Cut costs through use
of open source technologies including Asterisk • Decreased churn through increased system reliability and
customer loyalty • Developed, tested, and implemented new, more effective billing system • Established and directed 15 person
customer service and engineering support team
Camp Woof, LLC (Decatur & Norcross, GA) 10/2006 — 05/2011 General Manager • Managed day to day operations
of two business location with a combined yearly revenue
of more than $ 2 million • Successful launched new business Camp Woof Norcross LLC location in February 2009 • Established Pet Food Supercenter as Georgia's largest independent pet food retailer • Hired, trained, and managed 35 employees ensuring compliance with corporate policies and procedures • Oversaw human resource and accounting functions including payroll and budget management • Directed sales, marketing, and
customer service initiatives
resulting in strong revenues and client
loyalty
Professional Duties & Responsibilities Directed all daily operations,
customer service, personnel, and finances for varied restaurants Designed and implemented marketing and sales campaigns
resulting in increased business Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw assistant managers, hosts, waiters, and kitchen staff Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Ensured compliance with all applicable health and safety regulations Created employee development programs building staff skill sets and value Utilized employee recognition tactics to build morale and company
loyalty Crafted an atmosphere
of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent
customer service and a quality product Ensured staff compliance with corporate food and beverage standards
of excellence Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed
HD Supply, Inc. (City, ST) 2002 — 2008 Operations Manager • Manage, train, and supervise a team
of 16 warehouse, sales, and
customer service professionals • Ensure effective, efficient, and safe warehouse and office operations • Hold monthly safety meetings to review accident rates and prevention measures • Oversee sales and accounting functions including P&L, sales forecasts, budgets, audits, and payroll • Prepare lien releases for all
customers and ensure payments are received and posted in a timely fashion • Responsible for company equipment, inventory, shipping, receiving, and restocking • Ensure driver licensure and compliance with all state and federal D.O.T. rules and regulations • Provide exceptional
customer service
resulting in client satisfaction,
loyalty, and referrals • Exceed profit goals by $ 7 million in 2004 through effective management and sales tactics • Awarded «Mark
of Excellence» in 2004 for «Outstanding Operations Skills»