Strives to
retain present customers and develop new business by extending professional and efficient service and suggesting...
Not exact matches
Existing
customers could
retain their
present net - metering system for a period of time.
Receptionist — Somers Services & Supplies, Denver, CO — 6/2013 —
Present • Maintain an intricate telephone switchboard in a high - volume environment, consistently offering prompt and professional service to callers • Use a friendly and professional tone to greet all arriving clients, determine the reason for their visit, and connect them with the appropriate department in a timely manner • Overhaul the company's entire filing system, transitioning from paper to electronic records, and increasing daily productivity by 40 percent • Succeed in
retaining important clients by resolving complaints and account issues and providing continual correspondence through telephone and email with a same - day response policy • Organize the manager's schedule regarding conferences, appointments, and meetings, prioritizing according to deadlines, booking travel and accommodation, and rescheduling when necessary • Received promotion to front desk team leader for outstanding
customer satisfaction rates confirmed by surveys and reviews, as well as organized and progressive record maintenance techniques
VERIZON, Belton, SC May 2014 —
Present Customer Service Representative • Increase customer base by 50 % at the new Verizon store on Denbeck Road by eliciting exceptional customer services to interested inquirers • Introduce an order tracking system that increased efficiency of order delivery by a staggering 88 % • Retain a corporate customer by providing him with colossal discounts and deals, in direct competition with his preferred brand • Lead 12 group product demonstrations, increasing onlookers interest in the company's products and eventually converting a large number of them into business providing customers • Greet customers as they arrive at the Verizon outlet and engage them in conversation to determine their technology needs • Lead customers or direct them to appropriate sections according to their areas of interest within the store • Introduce customers to the store and provide them information on products and product lines • Maintain professional interactions with customers, providing them with product demonstrations and advice • Assist customers in choosing products of their choice and provide them with information on each feature and pricing • Walk customers through the purchasing procedure, facilitating buying, documentation and payment procedures • Accurately document and report sales to the manager and provide customers with warrantee and after sales services information • Ascertain that the store is kept clean, organized and functional at all times, in sync with the company's
Customer Service Representative • Increase
customer base by 50 % at the new Verizon store on Denbeck Road by eliciting exceptional customer services to interested inquirers • Introduce an order tracking system that increased efficiency of order delivery by a staggering 88 % • Retain a corporate customer by providing him with colossal discounts and deals, in direct competition with his preferred brand • Lead 12 group product demonstrations, increasing onlookers interest in the company's products and eventually converting a large number of them into business providing customers • Greet customers as they arrive at the Verizon outlet and engage them in conversation to determine their technology needs • Lead customers or direct them to appropriate sections according to their areas of interest within the store • Introduce customers to the store and provide them information on products and product lines • Maintain professional interactions with customers, providing them with product demonstrations and advice • Assist customers in choosing products of their choice and provide them with information on each feature and pricing • Walk customers through the purchasing procedure, facilitating buying, documentation and payment procedures • Accurately document and report sales to the manager and provide customers with warrantee and after sales services information • Ascertain that the store is kept clean, organized and functional at all times, in sync with the company's
customer base by 50 % at the new Verizon store on Denbeck Road by eliciting exceptional
customer services to interested inquirers • Introduce an order tracking system that increased efficiency of order delivery by a staggering 88 % • Retain a corporate customer by providing him with colossal discounts and deals, in direct competition with his preferred brand • Lead 12 group product demonstrations, increasing onlookers interest in the company's products and eventually converting a large number of them into business providing customers • Greet customers as they arrive at the Verizon outlet and engage them in conversation to determine their technology needs • Lead customers or direct them to appropriate sections according to their areas of interest within the store • Introduce customers to the store and provide them information on products and product lines • Maintain professional interactions with customers, providing them with product demonstrations and advice • Assist customers in choosing products of their choice and provide them with information on each feature and pricing • Walk customers through the purchasing procedure, facilitating buying, documentation and payment procedures • Accurately document and report sales to the manager and provide customers with warrantee and after sales services information • Ascertain that the store is kept clean, organized and functional at all times, in sync with the company's
customer services to interested inquirers • Introduce an order tracking system that increased efficiency of order delivery by a staggering 88 % •
Retain a corporate
customer by providing him with colossal discounts and deals, in direct competition with his preferred brand • Lead 12 group product demonstrations, increasing onlookers interest in the company's products and eventually converting a large number of them into business providing customers • Greet customers as they arrive at the Verizon outlet and engage them in conversation to determine their technology needs • Lead customers or direct them to appropriate sections according to their areas of interest within the store • Introduce customers to the store and provide them information on products and product lines • Maintain professional interactions with customers, providing them with product demonstrations and advice • Assist customers in choosing products of their choice and provide them with information on each feature and pricing • Walk customers through the purchasing procedure, facilitating buying, documentation and payment procedures • Accurately document and report sales to the manager and provide customers with warrantee and after sales services information • Ascertain that the store is kept clean, organized and functional at all times, in sync with the company's
customer by providing him with colossal discounts and deals, in direct competition with his preferred brand • Lead 12 group product demonstrations, increasing onlookers interest in the company's products and eventually converting a large number of them into business providing
customers • Greet
customers as they arrive at the Verizon outlet and engage them in conversation to determine their technology needs • Lead
customers or direct them to appropriate sections according to their areas of interest within the store • Introduce
customers to the store and provide them information on products and product lines • Maintain professional interactions with
customers, providing them with product demonstrations and advice • Assist
customers in choosing products of their choice and provide them with information on each feature and pricing • Walk
customers through the purchasing procedure, facilitating buying, documentation and payment procedures • Accurately document and report sales to the manager and provide
customers with warrantee and after sales services information • Ascertain that the store is kept clean, organized and functional at all times, in sync with the company's policies
• Interview, hire and train members of sales teams to perform in accordance to company's mission • Handle staffing and staff scheduling duties by ensuring that adequate staff is available at appropriate times • Manage stock levels and make important decisions regarding inventory control • Create and maintain liaison with suppliers and vendors to ensure that merchandise is always available and delivered to the retail outlet on time • Analyze
present sales figures and perform market analysis to determine trends and
customer preferences • Provide feedback to supervisors and arrange for sales teams to be trained according to changing marketing trends • Ascertain that quality of
customer services provided is in sync with the
customer service e policies of the company • Respond to
customers» complaints and problems with the focus of
retaining their business • Collaborate with marketing teams to lead promotional activities • Understand forthcoming
customer initiatives and monitor the activities of local competitors • Assist
customers with decision making by providing them with complete product information and demonstration
• Successfully met self and company sales targets by a 100 % between the years 2010 and 2015 • Consistently maintained sales volumes, product mixes and selling prices by keeping current with supply and demand and changing market trends • Increased
customer base from 3500 to 6100 within 8 months by employing strategic sales initiatives • Trained a total of 102 sales officers and support staff members within a short time span of 3 years • Designed and implemented a strategic business plan, resulting in expanding the company's
customer base by 58 % •
Retained the company's top 15
customers in the wake of strict competition, by devising and
presenting them with discount options • Developed and implemented a sales forecast system, that dynamically calculated future sales and constraints • Identified 3 emerging markets as potential for growth, resulting in the company's expansion in the industry • Successfully generated a lead of 52 corporate accounts, out of which 50 were realized as high business giving
customers • Increased
customers» interest in new product lines by successfully generating ideas for sales contests
Quality Engineer, 2012 to
Present Assistant Quality Engineer (internship), 2012
Retained following three - month internship and promoted to quality engineer to improve the efficiency of production operations, prepare engineering drawings in AutoCAD, ensure ISO compliance, manage the engineering change process and act as
customer liaison for product quality issues.
Retained a very high client retention rate by earning an excellent reputation and always being within budget and gained
customer loyalty through regular communications, follow through and strategic marketing Organized and oversaw sales lead generation practices, cold calling and client development programs, using a hands on approach to
retain present clients and identify possible new clients in a constantly changing market.
To enhance your bottom line you need to: • Keep your
customers happy and returning •
Retain experienced employees who add value to your business • Make investments in your facility, whether large or small •
Present an attractive, professional face to the public