The purpose of this chapter is to push outside counsel to think about the relationship with each client differently — to get away from a results - oriented state of mind and focus efforts on maximizing the
experience of the client during the course of the
representation; to discard the profit - oriented billing practices and strictly adopt the practice of billing - for - value; to evaluate outside counsel's actions from the perspective of the client, and to view herself as a
legal concierge,
retained for the purpose of addressing the numerous and varying needs of the client.