Sentences with phrase «retention department»

Sometimes they'll even transfer you to a customer retention department whose sole purpose is to entice you to keep your card.

Credit card retention departments have significantly more latitude in what they can do with fees and interest rates to keep customers happy.

Each bank operates differently when a customer wants to cancel a card, most banks have some sort of retention department to retain the customer.

Whether you end up with an actual retention department or a supervisor, you need to remember our earlier advice: be prepared to quit.

You'll likely be transferred to a customer retention department.

Retentions departments exist because it is almost always cheaper to keep a customer than to acquire a new one.

In yet another Internet video that sheds light on poor customer service practices at Comcast, YouTube user Aaron Spain uploaded a video this week that details the length of time he was kept on hold by the Comcast retention department.

One forum user also stated they were able to get the $ 60 / 10 GB offer through the Telus retention department by mentioning Rogers» deal.

If the customer service rep you speak to can't help you, ask to speak to the issuer's customer retention department and let them know you're considering consolidating your balance to another, lower - interest card, but don't want to have to if they can cut you a break.

If the supervisor is unable or unwilling to lower your interest rate it may be required for you to consider closing your credit card at which point they may send you to the retention department.

If the supervisor is unwilling to reduce your interest rate then threaten to cancel your credit card at which point they should transfer you to the retention department.

We make sure our clients are — 100 % happy — through the many different department's set - up to cover our clients from every angle including the FDCPA violations team, the credit auditing department, retention department, quality assurance department, credit repair department, managers that follow - up with the clients and even the CEO gets involved with day to day client situations.

Instead, ask to speak with the retention department to see if you can either get the annual fee waived for the second year, or if you can be «downgraded» to a no annual fee card.

The first customer service representative who answers likely can't do this, so ask to be transferred to the retention department.

I then asked for the retentions department, and once again he refused.

If you make no progress with the customer service agent and supervisor, consider asking for the retention department.

In Canada, retentions department is your friend.

I asked for the retention department, and they said there is no retention department.

It would take a serious devaluation in the number of points I can earn with this card before I'd consider giving it up and even then I may not — each year I've called up to talk to the retentions department, Chase has waived the annual fee for me, so there's no reason to cancel yet.

Marketing departments have a lot of juice, but retention departments can also do things for you.

You will be transferred to the retention department, and while they will rarely waive the annual fee, they can still offer you something.

Just give them a call and tell them to transfer you to the retention department, kind of like what you have to do with your cable TV provider every other month.

If there hasn't been an offer to transfer you to the retention department * within the first few minutes, or an offer to «see what we can do.»

He called Citi's retention department and was told that he would receive a $ 200 statement credit if he spent $ 4000 / month for 3 months.

We call up our cable provider, make a big show about how we're going to cancel our subscription, and hope we get transferred to their retention department and given a special, one - time - only extension on our promotional rates.

Comcast did release a statement about Spain's experience with the retention department.

After navigating through a maze of automated options, Spain finally reached the retention department for the second time, only to get a message about the department being closed for the day.

According to Spain, the call was transferred to the retention department at 7:17 p.m. Using a Samsung mobile device, Spain called the same number at approximately 10:20 p.m..

Solely responsible for cancelling a customer's service, the retention department is specifically designed to retain customers that are leaving Comcast for a competing Internet or cable service.

Chances are, they'll transfer you to the retention department if it exists — then comes the real negotiating (see the next section).

Would you please transfer me to your retention department?»

Many bigger companies have an entire department devoted just to retaining existing customers called, appropriately enough, the «retention department».

If the company doesn't have retention department, then ask to speak to their supervisor (who will have more power in the price adjustment process).

Rogers, the carrier that kicked off the $ 60 / 10 GB promo war of the 2017 holiday season, is now offering a slightly pricier $ 70 / 10 GB BYOD deal to some existing customers calling into the retention department.

Kansas City was the first city to offer Google Fiber, which is the «single biggest frustration to agents,» says one Time Warner employee who works in a retention department and is tasked with talking customers out of canceling their accounts.

The company's retention department is likely interested in keeping you as a customer instead of canceling your card because it's cheaper than trying to acquire new customers.

Speaker Jonathan McGowan, vice president of Sales for SmartZip, is responsible for overseeing the day - to - day management of the sales, operations, renewal and retention departments.