If your doll is within the warranty period please
return the faulty item (usually the playback monitor) to us (not your retailer) and we will send you a new one.
Not exact matches
If the products were delivered to you: • you must
return the products to us as soon as reasonably practicable; • you will be responsible for the cost of
returning the products to us unless the
item is deemed
faulty.
There are always factors to consider and appreciate beyond the financial, and the short - termist thinking that often accompanies treatment of a player like a
faulty item that can be
returned, or an investment made with certain guarantees.
An exception is made if we made a mistake in your order or you received a
faulty item, we will be happy to send you a replacement free of charge and you won't have to pay for the
return costs.
If there are any
faulty items in the maternity package you have received, they can be
returned as customer
returns free of charge and you will receive a replacement.
We do not refund initial shipping charges for
items returned, other than for
faulty items.
We promise to refund
faulty items, or
items that become
faulty soon after delivery, if they are
returned to us by post within 28 days of delivery.