Not exact matches
Set aside a dedicated hour to make
phone calls, instead of
returning calls while driving
from a meeting to the office, so
clients have your full attention.
If I offer a fixed - price «contested» divorce, for example, then the incentive for the
client is to make full - use of that pricing model and to regularly and repeatedly want to: 1) talk about their case (i.e., their evil spouse's latest antics) on the
phone or in - person; 2) file more motions to get their spouse to do something, to prevent their spouse
from doing something, or to object to something the court ruled; 3) send more «demand letters» or make more
phone calls to the opposing party or their attorney to tell them to
return the car seat, or to complain that they dropped off the child 15 minutes late, etc; and 4) respond to ad hoc motions
from the other side (motions for attorney's fees, motions to compel discovery, motions for summary disposition, motions to enforce, etc).
If the charges say you failed to
return phone calls, that is one thing, but if they say you stole money
from your
client, you need to consider the ramifications.
What they found is that an astonishing - but - probably - shouldn't - be number of lawyers don't answer the
phone, don't give their name when answering the
phone, don't
return calls from potential
clients, and on and on.
But I have had good success working with inquiries through Avison Young who agreed to work with my would - be
clients who, on occasion, needed commercial help,
returned phone calls promptly, provided basic information that I could pass along, and
from there would work directly with my contact.
If a younger member of the team is frustrated because he can't get a
return phone call from a prospective
client, Krawitz will make the
call himself with the teammate by his side.