• Key quotes from the NAO report: o «The source
of many problems has been the absence
of a detailed view
of how Universal Credit is meant to work» [page 33] o «The Department is unable to explain to us why it originally decided to aim for national
roll - out from October 2013» [Para 3.7] o «In early 2013, it (DWP) did not have a convincing strategic plan in
place» [3.35] o «It is unlikely that UC will be as simple or cheap to administer as originally intended» [15, summary] o «the Department has not achieved
value for money... wider concerns about the Department's ability to deal with weak programme management, over-optimistic timescales and a lack
of openness about progress.»
Their
roll - out into translational practice will not be free
of complexity, however, as culture and
values differ in terms
of what defines benefit and risk, who will benefit and who is at risk, what methods must be in
place to assure the maximum safety, comfort, and protection
of subjects and patients, and educational and policy needs.