• Create
schedules for each team member, and ensure that they carry out their duties accordingly • Manage the day to day
running of the call center by ensuring that all equipment is properly sourced • Implement call center strategies and operations to ensure that the center
runs appropriately • Indulge in carrying out needs assessments and performance reviews to ensure smooth operations of the call center • Oversee team members to ensure that that both inbound and outbound calls are being handled properly • Ascertain that team members meet sales goals given to them and those assigned to the team in general • Handle ticket generation and oversight duties, placing special focus
on early resolution of clients» problems • Ascertain that all communications, records and data are timely updated and held in
strict confidence