Sentences with phrase «satisfaction at call centers»
Motivated and results driven marketing professional with exceptional organizational and coaching skills focusing on market analytics and research, performance analysis and reporting, process improvement and project management; significant experiences at driving change; improving agents» performance, and increasing customer satisfaction at call centers; unique combination of business development experience and expertise in m...
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By drastically decreasing the time taken to complete transactions — in some cases from days to minutes — the collaboration between software robots and humans at Telefonica has been credited with a significant decrease in call - center queries and improved customer satisfaction.
Researchers Grégoire and Lachance (2015) found that call center employees who took part in a brief mindfulness intervention reported decreased stress, anxiety, depression, fatigue, and negative affect, while also experiencing greater satisfaction at work.