Most customer concerns can be resolved quickly and to the customer's
satisfaction by calling our Customer Service Department at 1-877-881-0947.
Not exact matches
Customer service is very important, and VoIP offers a unique training tool to ensure employees handle each phone call with the skill necessary to ensure customer satisfaction by barging or whi
Customer service is very important, and VoIP offers a unique training tool to ensure employees handle each phone
call with the skill necessary to ensure
customer satisfaction by barging or whi
customer satisfaction by barging or whispering.
This
Customer Service Representative resume example proves highlights this fact by focusing on service - oriented skills, call center experience, a desire to maintain customer satisfaction, and industry exp
Customer Service Representative resume example proves highlights this fact by focusing on service - oriented skills, call center experience, a desire to maintain customer satisfaction, and industry expe
Service Representative resume example proves highlights this fact
by focusing on
service - oriented skills, call center experience, a desire to maintain customer satisfaction, and industry expe
service - oriented skills,
call center experience, a desire to maintain
customer satisfaction, and industry exp
customer satisfaction, and industry experience.
By sharing your personal
customer satisfaction rate and listing how many
calls or complaints you solved monthly, it's possible for your employer to understand how effective you were as a
customer service agent.
Job Responsibilities (but not limited to): * Serve
customers by developing a rapport, building
customer confidence, providing accurate information, and promoting product through point of sale * Provide
customers with highest level of
customer service expected for assigned department through professional, courteous and knowledgeable assistance to ensure individualized needs are met with respect to equipment, product, and / or merchandise questions * Complete sales transactions
by accurately and efficiently ringing up
customer sales * Responsible for following all company standards in regards to paperwork, cash management and loss prevention * Ensure an enthusiastic and professional level of
customer service at all times * Remove all sensormatics and hangers from merchandise prior to placing items in bag (s) for
customers * Maintain a neat and organized work area
by placing hangers, sensors, returned items, and paperwork in appropriate and designated locations * Answer store phones courteously and professionally *
Call for additional assistance if a line develops to ensure proper guest
satisfaction Qualifications: * 1 year of retail experience preferred, snow sports retail experience preferred * English fluency * Excellent communications skills both written and verbal * Self - motivated with the ability to multi-task * Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store * Familiarity with retail POS systems preferred Rental Technicians - Rental Technicians are responsible for generating sales through world - class guest
service through assisting
customers with rental equipment.
• Led
customers through payment procedures
by assisting cashiers in processing payments through credit cards and cash • Ascertained that all purchased items were properly packed or wrapped according to
customers» instructions • Handled complaints and suggestions
by first listening intently to what
customers have to say and then managing the problem according to protocol • Provided aftersales
services according to company policies • Made follow - up
calls to gauge
customer satisfaction
Call Center Customer Service Representative — Cox Communications, Wichita, KS — April 2015 — Current • Retrieve account information from system • Obtain and verify customer account information • Document call details and customer service requests • Respond to customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been reso
Call Center
Customer Service Representative — Cox Communications, Wichita, KS — April 2015 — Current • Retrieve account information from system • Obtain and verify customer account information • Document call details and customer service requests • Respond to customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been
Customer Service Representative — Cox Communications, Wichita, KS — April 2015 — Current • Retrieve account information from system • Obtain and verify customer account information • Document call details and customer service requests • Respond to customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been r
Service Representative — Cox Communications, Wichita, KS — April 2015 — Current • Retrieve account information from system • Obtain and verify
customer account information • Document call details and customer service requests • Respond to customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been
customer account information • Document
call details and customer service requests • Respond to customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been reso
call details and
customer service requests • Respond to customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been
customer service requests • Respond to customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been r
service requests • Respond to
customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been
customer service requests in a timely manner • Contribute to team that has cut open service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been r
service requests in a timely manner • Contribute to team that has cut open
service ticket time by 10 percent while increasing customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been r
service ticket time
by 10 percent while increasing
customer satisfaction by 25 percent • Interface with service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been
customer satisfaction by 25 percent • Interface with
service scheduling systems to resolve customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been r
service scheduling systems to resolve
customer complaints • Refer difficult requests to specialists • Arrange to contact customers when issues have been
customer complaints • Refer difficult requests to specialists • Arrange to contact
customers when issues have been resolved
• Hands - on experience in providing information to
customers by firstly verifying requests and then offering assistance • Highly experienced in completing order forms and requisitions and consulting documentation to verify order information • Deep insight into preparing invoices and bills, and processing credit card sales and mail order documentation • Demonstrated expertise in maintaining efficient filing systems, appropriate to the activities of each assigned unit • Familiar with operating and maintaining office equipment such as computer terminals, printers and scanners • Skilled in answering incoming telephone
calls and dispatching requests, in addition to maintaining information flow in assigned units and / or counters • Unmatched ability to maintain an atmosphere of enthusiastic
customer awareness with an emphasis on fast, friendly and courteous
service • Effectively able to engage
customers through suggestive selling activities, in a bid to increase company revenue • Qualified to process sales transactions with special focus on
customer satisfaction and return business opportunities
Retail Sales Representative • Greeted
customers as they arrived at the store and assisted them
by locating their choice of aisle or product • Provided
customers with information on products and their features • Assisted
customers in making purchasing decisions • Took
customers through the payment procedures and packed items • Explained after sales
service to
customers and provided them with information on how to claim them • Made follow up
calls to
customers to determine purchase
satisfaction and resolve any problems
Meets or exceeds various
service levels as established
by assignment (
calls per day, ETA's, on - time response, administrative
call closure,
customer satisfaction.)
Summary Dedicated
Customer Service Representative motivated to maintain customer satisfaction and contribute... basis 05/2015 to 07/2016 Cashier / Dispatcher / Customer Service Rep WALLY PARK - Los Angeles, CA • Answering... Answered an average of 60 calls per day by addressing customer inquiries, solving problems and provi
Customer Service Representative motivated to maintain
customer satisfaction and contribute... basis 05/2015 to 07/2016 Cashier / Dispatcher / Customer Service Rep WALLY PARK - Los Angeles, CA • Answering... Answered an average of 60 calls per day by addressing customer inquiries, solving problems and provi
customer satisfaction and contribute... basis 05/2015 to 07/2016 Cashier / Dispatcher /
Customer Service Rep WALLY PARK - Los Angeles, CA • Answering... Answered an average of 60 calls per day by addressing customer inquiries, solving problems and provi
Customer Service Rep WALLY PARK - Los Angeles, CA • Answering... Answered an average of 60
calls per day
by addressing
customer inquiries, solving problems and provi
customer inquiries, solving problems and providing new
Collected
customer feedback and made process changes to exceed
customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual
customer requests.Provided accurate and appropriate information in response to
customer inquiries.Demonstrated mastery of
customer service call script within specified timeframes.Addressed
customer service inquiries in a timely and accurate fashion.Built
customer loyalty
by placing follow - up
calls for
customers who reported product issues.Properly directed inbound
calls in phone queues to improve
call flow.
* Maintained 98 - 99 %
customer satisfaction levels
by reducing PC startup time, promoting first -
call issue resolution and self -
service portal, and providing first - class client
services.
Business Manager — Duties & Responsibilities Manage daily operations,
customer service, and sales staff ensuring profitable operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Collaborate with junior level sales people to develop action plans to govern their performance Responsible for purchasing, logistics, company inventory, and product development Set and strictly adhere to budgets and schedules Oversee corporate accounting ensuring profitable and fiscally responsible operations Consistently meet or exceed sales goals through networking, in personal sales, and other tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Make cold
calls in a courteous, yet assertive manner that translates to sales results Maintain comprehensive records detailing pricings, sales, activities reports, site visits, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with
customers and orient them to various products and
services Ensure
customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
Sales Manager — Duties & Responsibilities Experienced manager with a background in sales, marketing, team training, and
customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Design and implement comprehensive marketing campaigns and all collateral materials Enhance brand awareness among target demographics
by 74.9 % resulting in increased revenue Spearhead creation and launch of internet sales initiatives Increase new business
by 37 % through effective networking, in person sales, and cold
calling Set company sales records
by increasing sales from $ 200,000 to $ 11,000,000 Consistently recognized with company awards for excellence in management, sales, and
service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in
customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional
customer service resulting in client
satisfaction and repeat business Serve on multiple strategic planning committees to guide business development initiatives Represent company brand with poise, integrity, and positivity
Sales Representative — Duties & Responsibilities Direct sales and
customer service ensuring professional and profitable operations Draw upon considerable medical training and experience to identify and meet client needs Consistently recognized as company leader in sales,
customer service, and team development Streamline organizational structure and workflow resulting in enhanced company efficiency Set and strictly adhere to departmental budgets and project timelines Design and implement staff development programs enhance team skill sets Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking, in personal sales, and other tactics Make cold
calls in a courteous, yet assertive manner that translates to sales results Build and strengthen relationships with key clients, partners, and community leaders Develop a rapport with
customers and orient them to various products and
services Maintain
customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and
services Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Pharmaceutical Sales Representative — Duties & Responsibilities Direct pharmaceutical sales, marketing, and
customer service ensuring professional and profitable operations Consistently recognized as company leader in sales,
customer service, and team development Set and strictly adhere to departmental budgets and project timelines Negotiate lucrative contracts with clients, vendors, and suppliers Generate record breaking sales through networking, in personal sales, and other tactics Make cold
calls in a courteous, yet assertive manner that translates to sales results Build and strengthen relationships with key clients, partners, and industry leaders Maintain 100 %
customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on pharmaceutical products Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Train junior team members in sales and
customer service best practices Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Account Executive — Duties & Responsibilities Direct pharmaceutical sales, marketing, and
customer service ensuring professional and profitable operations Consistently recognized for excellence in sales,
customer service, and team leadership Design and implement marketing campaigns including commercials and collateral materials Set and strictly adhere to departmental budgets and project timelines Negotiate lucrative contracts with medical facilities, third party vendors, and other industry leaders Designed and implemented award winning staff development and recognition programs Serve as community liaison offering health and pharmaceutical education at various speaking engagements Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking, in personal sales, and other tactics Make cold
calls in a courteous, yet assertive manner that translates to sales results Build and strengthen relationships with key clients, partners, and community leaders Develop a rapport with
customers and orient them to various products and
services Maintain 100 %
customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and
services Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Sales Manager — Duties & Responsibilities Experienced sales manager with expertise in sales, marketing, and
customer service across a variety of industries Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently exceed sales goals through networking, in personal sales, cold
calling, and other tactics Increased new account generation and sales
by 300 % within one year at Decisionmark Recognized and promoted for exceptional sales results, team management, and
customer service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in
customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional
customer service resulting in client
satisfaction and repeat business Proficient in Photo Shop, SalesForce.com, Microsoft Office Suite, and other computer software Represent company brand with poise, integrity, and positivity
Pharmecutical Sales Respresentative — Duties & Responsibilities Manage sales, marketing, and
customer service departments ensuring professional and profitable operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and project timelines Consistently recognized as company leader in annual sales since 2004 Increase company revenue
by 45 % through networking, in personal sales, and other tactics Negotiate lucrative contracts with clients, third party vendors, and other industry leaders Utilize medical training, experience, and education in pharmaceutical sales environment Identify needs of medical professionals and effectively tailor sales presentations Build and strengthen relationships with physicians, nurse practitioners, and hospital management Maintain up to date knowledge of pharmacology, medical technology, and standards of care Make cold
calls in a courteous, yet assertive manner that translates to sales results Maintain 100 %
customer satisfaction by maintaining friendly, supportive contact with existing clients Conduct research on prospective leads and existing clients to assist in developing sales strategies Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
Project Manager — Duties & Responsibilities Oversee 1,000 employee
call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positi
call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior
Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positi
Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional
call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positi
call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed
customer service and project management goals through strong managerial skills Maintain comprehensive records detailing
call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positi
call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with
customers and orient them to various products and
services Ensure
customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
Account Executive — Duties & Responsibilities Direct pharmaceutical sales, marketing, and
customer service ensuring professional and profitable operations Consistently recognized as company leader in sales,
customer service, and team development Design and implement marketing campaigns including commercials and collateral materials Set and strictly adhere to departmental budgets and project timelines Negotiate lucrative contracts with medical facilities, third party vendors, and other industry leaders Designed and implemented award winning staff development and recognition programs Serve as community liaison offering health and pharmaceutical education at various speaking engagements Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking, in personal sales, and other tactics Make cold
calls in a courteous, yet assertive manner that translates to sales results Build and strengthen relationships with key clients, partners, and community leaders Develop a rapport with
customers and orient them to various products and
services Maintain 100 %
customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and
services Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity