Sentences with phrase «satisfaction leadership management»

HR company culture employee satisfaction leadership management robots MORE

HR company culture employee satisfaction leadership management robots

Not exact matches

As an internal and external consultant, she has led strategic projects such implementing self - managing teams in factory and white collar workplaces, implementing Work - Out ™ (employee - involvement process improvement activity) and change management processes, designing and implementing diversity awareness activities, customer satisfaction and leadership development strategies, and implementing performance improvement processes.

Barris was known for hosting The Gong Show Tera - Byte's management is committed to build on its industry leadership by providing total quality in customer satisfaction.

The award, which is presented annually, goes to top - performing Mercedes - Benz dealerships for demonstrating superior performance in various areas of their business, including customer satisfaction, new vehicle sales, certified pre-owned sales, leadership and management, parts operations, and market penetration.

Dave has been called upon from Shanghai to New York City, from the Yukon to deep in the heart of Argentina by law firms and legal associations to address personal productivity, change management, technology implementation, career satisfaction, leadership development and the emerging discipline: online dispute resolution.

«We are pleased to be recognized in such a prestigious way for our leadership, dedication to customer satisfaction and technological innovation,» said Aaron Pierce, Director of Product Management for CounselLink.

administrative, Asset Management, ATM, Banking, budget management, budget preparation, budget, cable, change management, compliance reporting, hardware, consultant, client management, conversion, client, clients, Customer Relations, customer satisfaction, databases, decision making, Delivery, Dell, desktops, documentation, driving, due diligence, Facilities Management, financial, Help Desk, HP, inventory, Leadership, team leadership, leadership skills, Lexmark printers, managing, Marketing, meetings, Mental Health, Office, negotiation, Network, order entry, PC's, personnel, policies, problem resolution, process design, processes, Procurement, progress, Project Management, Project Coordination, proposal, quality, quality assurance, Retail, risk management, Sales, scheduling, schematics, SDLC, sound, specification, Staff Management, strategy, T - 1, unique, upgrades, vision,Management, ATM, Banking, budget management, budget preparation, budget, cable, change management, compliance reporting, hardware, consultant, client management, conversion, client, clients, Customer Relations, customer satisfaction, databases, decision making, Delivery, Dell, desktops, documentation, driving, due diligence, Facilities Management, financial, Help Desk, HP, inventory, Leadership, team leadership, leadership skills, Lexmark printers, managing, Marketing, meetings, Mental Health, Office, negotiation, Network, order entry, PC's, personnel, policies, problem resolution, process design, processes, Procurement, progress, Project Management, Project Coordination, proposal, quality, quality assurance, Retail, risk management, Sales, scheduling, schematics, SDLC, sound, specification, Staff Management, strategy, T - 1, unique, upgrades, vision,management, budget preparation, budget, cable, change management, compliance reporting, hardware, consultant, client management, conversion, client, clients, Customer Relations, customer satisfaction, databases, decision making, Delivery, Dell, desktops, documentation, driving, due diligence, Facilities Management, financial, Help Desk, HP, inventory, Leadership, team leadership, leadership skills, Lexmark printers, managing, Marketing, meetings, Mental Health, Office, negotiation, Network, order entry, PC's, personnel, policies, problem resolution, process design, processes, Procurement, progress, Project Management, Project Coordination, proposal, quality, quality assurance, Retail, risk management, Sales, scheduling, schematics, SDLC, sound, specification, Staff Management, strategy, T - 1, unique, upgrades, vision,management, compliance reporting, hardware, consultant, client management, conversion, client, clients, Customer Relations, customer satisfaction, databases, decision making, Delivery, Dell, desktops, documentation, driving, due diligence, Facilities Management, financial, Help Desk, HP, inventory, Leadership, team leadership, leadership skills, Lexmark printers, managing, Marketing, meetings, Mental Health, Office, negotiation, Network, order entry, PC's, personnel, policies, problem resolution, process design, processes, Procurement, progress, Project Management, Project Coordination, proposal, quality, quality assurance, Retail, risk management, Sales, scheduling, schematics, SDLC, sound, specification, Staff Management, strategy, T - 1, unique, upgrades, vision,management, conversion, client, clients, Customer Relations, customer satisfaction, databases, decision making, Delivery, Dell, desktops, documentation, driving, due diligence, Facilities Management, financial, Help Desk, HP, inventory, Leadership, team leadership, leadership skills, Lexmark printers, managing, Marketing, meetings, Mental Health, Office, negotiation, Network, order entry, PC's, personnel, policies, problem resolution, process design, processes, Procurement, progress, Project Management, Project Coordination, proposal, quality, quality assurance, Retail, risk management, Sales, scheduling, schematics, SDLC, sound, specification, Staff Management, strategy, T - 1, unique, upgrades, vision,Management, financial, Help Desk, HP, inventory, Leadership, team leadership, leadership skills, Lexmark printers, managing, Marketing, meetings, Mental Health, Office, negotiation, Network, order entry, PC's, personnel, policies, problem resolution, process design, processes, Procurement, progress, Project Management, Project Coordination, proposal, quality, quality assurance, Retail, risk management, Sales, scheduling, schematics, SDLC, sound, specification, Staff Management, strategy, T - 1, unique, upgrades, vision,Management, Project Coordination, proposal, quality, quality assurance, Retail, risk management, Sales, scheduling, schematics, SDLC, sound, specification, Staff Management, strategy, T - 1, unique, upgrades, vision,management, Sales, scheduling, schematics, SDLC, sound, specification, Staff Management, strategy, T - 1, unique, upgrades, vision,Management, strategy, T - 1, unique, upgrades, vision, workshops

Additionally, I have well developed account management skills, including: • Relationship Building — Experience cultivating strong relationships with co-workers, leadership, vendors, and clients to create lasting rapport • Written and Verbal Communication — Skilled in communicating with various stakeholders in a clear and concise manner that discourages miscommunications • Account Forecasting — Knowledgeable about account management best practices and maintains the ability to foresee future account needs I understand the full customer lifecycle and can help ensure client satisfaction.

My significant exposure to all aspects of Hotel General Management and administration, along with related customer satisfaction and leadership execution successes, have equipped me with the critical, technical and creative abilities enabling me to thrive in the fast - paced environment at your company.

Common themes that have run throughout my professional career have been outstanding Project Management and leadership strengths as well as my ability to see the «big picture» — integrating the project details and effectively realizing customer satisfaction and loyalty.

Provide leadership and support to the Management Team's efforts to ensure customer satisfaction through ongoing analysis and reporting of sales data and relevant customer issues

My significant exposure to all aspects of General Management and administration, along with related customer satisfaction and leadership execution successes, have equipped me with the critical, technical and creative abilities enabling me to thrive in the fast - paced environment at your company.

Strong leadership and management skills in addition to technical / mechanical training and a customer satisfaction focus.

Highly organized, results - oriented, hands - on professional with experience providing outstanding leadership and carpet cleaning service by ensuring customer satisfaction, delivering top rate service, and practicing exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of clients, employees, and higher management.

Skill Highlights Hotel operations management Financial management Issue resolution Guest services and satisfaction Staff development and leadership Process improvement Professional Experience Assistant Front Office Manager 8/1/2007 — Current Bally's Las Vegas — Las Vegas, NV Support Front Office Manager in directing front office operations to achieve customer satisfaction, quality service, and compliance with corporate policies and procedures while exceeding financial goals.

Highlights Five years of membership in Culhane Area Apartment Leasing Professionals Association, with positions ranging from Treasurer to President Business school - educated professional Trained in best practices for management, decision making, leadership and goal setting Strong work ethic Experience Leasing Associate 6/1/2011 — Current Culhane Apartment Homes Inc. — Culhane, WA Successfully conduct tours of apartment complex Maintain a sales success rate of 85 % Coordinate apartment move - in and move - out procedures Conduct background checks on potential tenants Market the apartment community using digital and social methods Increase inquiries by 50 % Improve Yelp ratings by 1.5 stars Resolve in - person complaints with a satisfaction rate of 95 %

• Estimated orders for foods, liquors, wines & other beverages • Ensured quality customer service & satisfaction • Utilized leadership skills motivating employees to ensure labor management • Monitored sales teams • Planned and arranged promotional programs and advertisements • Ensured paperwork accuracy such as daily sales summary reports • Actively participated in the preparation of the monthly report of operations • Inspected workers to ensure compliance with safety standards

Looking for a challenging position in retail management where I can utilize my prove track record of team leadership skills with great sales acumen, strong focus of customer satisfaction and interest in new business development to good use.

Highly motivated results - oriented professional with over 15 years of progressive leadership experience in operations, employee relations, customer service, training, performance management and team build with a proven track record of leading teams to exceed company sales, customer satisfaction and Call Center metrics.

To obtain a position that utilizes my management, leadership, and team building abilities, thus providing me personal and financial satisfaction.

Skills Summary A Senior Software Professional who has exceptional project management, client relationship and leadership skills with a proven track record of managing multiple projects with multiple stakeholders and multi-disciplinary teams delivering projects on time, on budget and to the client's satisfaction.

approach, oral, Creative problem solver, customer satisfaction, customer service, Customer service specialist, Event planning, event management, leadership, Director, management skills, managing, mentor, developer, organizational, policies, process improvement, producing, Sales, sales and management, strategic, Strategic planning, written communication skills

Professional Summary Director of Nursing driven to achieve the highest levels of client satisfaction through comprehensive client care with 25 years of nursing experience in acute and long term care settings including management and leadership both in acute and long term care Extensive experience recruiting, developing and managing clinical staff.

Tags for this Online Resume: Information Technology, Management, Program Manager, Supply Chain, Professional Services, Services, Portfolio Management, project management, program management, Program Management Office (PMO), PMO, Strategy, Change management, Leadership, Integration, Acquisition, Divestiture, Collaboration, Listening, Meeting Facilitation, Project Execution, Project Planning, Project scheduling, Risk Management, Issue Tracking, Change Control, MS Project, Smartsheet, MS Office, Project Management Professional (PMP), strategic planning, implementation, communication, communication planning, stakeholder management, resource management, budgeting, Excel, Word, Powerpoint, Visio, Cross functional team leadership, virtual team leadership, customer satisfaction, continuous improvement, process mapping, due diligence, facility openings, training, training development, best practices, quality, problem solving, cost estimation, financial analysis, scope Management, Program Manager, Supply Chain, Professional Services, Services, Portfolio Management, project management, program management, Program Management Office (PMO), PMO, Strategy, Change management, Leadership, Integration, Acquisition, Divestiture, Collaboration, Listening, Meeting Facilitation, Project Execution, Project Planning, Project scheduling, Risk Management, Issue Tracking, Change Control, MS Project, Smartsheet, MS Office, Project Management Professional (PMP), strategic planning, implementation, communication, communication planning, stakeholder management, resource management, budgeting, Excel, Word, Powerpoint, Visio, Cross functional team leadership, virtual team leadership, customer satisfaction, continuous improvement, process mapping, due diligence, facility openings, training, training development, best practices, quality, problem solving, cost estimation, financial analysis, scope Management, project management, program management, Program Management Office (PMO), PMO, Strategy, Change management, Leadership, Integration, Acquisition, Divestiture, Collaboration, Listening, Meeting Facilitation, Project Execution, Project Planning, Project scheduling, Risk Management, Issue Tracking, Change Control, MS Project, Smartsheet, MS Office, Project Management Professional (PMP), strategic planning, implementation, communication, communication planning, stakeholder management, resource management, budgeting, Excel, Word, Powerpoint, Visio, Cross functional team leadership, virtual team leadership, customer satisfaction, continuous improvement, process mapping, due diligence, facility openings, training, training development, best practices, quality, problem solving, cost estimation, financial analysis, scope management, program management, Program Management Office (PMO), PMO, Strategy, Change management, Leadership, Integration, Acquisition, Divestiture, Collaboration, Listening, Meeting Facilitation, Project Execution, Project Planning, Project scheduling, Risk Management, Issue Tracking, Change Control, MS Project, Smartsheet, MS Office, Project Management Professional (PMP), strategic planning, implementation, communication, communication planning, stakeholder management, resource management, budgeting, Excel, Word, Powerpoint, Visio, Cross functional team leadership, virtual team leadership, customer satisfaction, continuous improvement, process mapping, due diligence, facility openings, training, training development, best practices, quality, problem solving, cost estimation, financial analysis, scope management, Program Management Office (PMO), PMO, Strategy, Change management, Leadership, Integration, Acquisition, Divestiture, Collaboration, Listening, Meeting Facilitation, Project Execution, Project Planning, Project scheduling, Risk Management, Issue Tracking, Change Control, MS Project, Smartsheet, MS Office, Project Management Professional (PMP), strategic planning, implementation, communication, communication planning, stakeholder management, resource management, budgeting, Excel, Word, Powerpoint, Visio, Cross functional team leadership, virtual team leadership, customer satisfaction, continuous improvement, process mapping, due diligence, facility openings, training, training development, best practices, quality, problem solving, cost estimation, financial analysis, scope Management Office (PMO), PMO, Strategy, Change management, Leadership, Integration, Acquisition, Divestiture, Collaboration, Listening, Meeting Facilitation, Project Execution, Project Planning, Project scheduling, Risk Management, Issue Tracking, Change Control, MS Project, Smartsheet, MS Office, Project Management Professional (PMP), strategic planning, implementation, communication, communication planning, stakeholder management, resource management, budgeting, Excel, Word, Powerpoint, Visio, Cross functional team leadership, virtual team leadership, customer satisfaction, continuous improvement, process mapping, due diligence, facility openings, training, training development, best practices, quality, problem solving, cost estimation, financial analysis, scope management, Leadership, Integration, Acquisition, Divestiture, Collaboration, Listening, Meeting Facilitation, Project Execution, Project Planning, Project scheduling, Risk Management, Issue Tracking, Change Control, MS Project, Smartsheet, MS Office, Project Management Professional (PMP), strategic planning, implementation, communication, communication planning, stakeholder management, resource management, budgeting, Excel, Word, Powerpoint, Visio, Cross functional team leadership, virtual team leadership, customer satisfaction, continuous improvement, process mapping, due diligence, facility openings, training, training development, best practices, quality, problem solving, cost estimation, financial analysis, scope Management, Issue Tracking, Change Control, MS Project, Smartsheet, MS Office, Project Management Professional (PMP), strategic planning, implementation, communication, communication planning, stakeholder management, resource management, budgeting, Excel, Word, Powerpoint, Visio, Cross functional team leadership, virtual team leadership, customer satisfaction, continuous improvement, process mapping, due diligence, facility openings, training, training development, best practices, quality, problem solving, cost estimation, financial analysis, scope Management Professional (PMP), strategic planning, implementation, communication, communication planning, stakeholder management, resource management, budgeting, Excel, Word, Powerpoint, Visio, Cross functional team leadership, virtual team leadership, customer satisfaction, continuous improvement, process mapping, due diligence, facility openings, training, training development, best practices, quality, problem solving, cost estimation, financial analysis, scope management, resource management, budgeting, Excel, Word, Powerpoint, Visio, Cross functional team leadership, virtual team leadership, customer satisfaction, continuous improvement, process mapping, due diligence, facility openings, training, training development, best practices, quality, problem solving, cost estimation, financial analysis, scope management, budgeting, Excel, Word, Powerpoint, Visio, Cross functional team leadership, virtual team leadership, customer satisfaction, continuous improvement, process mapping, due diligence, facility openings, training, training development, best practices, quality, problem solving, cost estimation, financial analysis, scope managementmanagement

Skills include: * Customer service leadership * Program management * Account management * Experience engineering * Strategic planning * Team building and motivation * Customer Satisfaction / NPS * Contac...

To obtain a management position that will allow me to maximize my leadership skills, quality assurance expertise and organizational abilities to drive customer satisfaction.

Results - driven Project Management Professional with (PMP) Certification since 2006; proven positive results in project identification / initiation, planning, performance, quality and customer satisfaction Exceptional leadership and management skills; ability to be decisive, implement real - time change, identify and reward top performers and mentor / foster peers in a high pressure environment Developed, initiated anManagement Professional with (PMP) Certification since 2006; proven positive results in project identification / initiation, planning, performance, quality and customer satisfaction Exceptional leadership and management skills; ability to be decisive, implement real - time change, identify and reward top performers and mentor / foster peers in a high pressure environment Developed, initiated anmanagement skills; ability to be decisive, implement real - time change, identify and reward top performers and mentor / foster peers in a high pressure environment Developed, initiated and manag...

Brand Marketing and Promotional Design — Selected Duties and Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while developing brand promotion strategies through the tactical assessment and analysis of target markets, clients, and consumers Manage all aspects of publication and promotional media design, including content development, pre-promotional material utilization, budgetary considerations, and deadline adherence Monitor all campaigns from initiation to completion, executing changes and modifications as needed to ensure program success Provide guidance and leadership with respect to marketing campaign strategy development, benchmarking, implementation, post-execution analysis, theme development, and process optimization Measure the success of marketing initiatives using data and related key metrics, ROI considerations, and related data, ensuring the maximization of competitive abilities while providing regular and ad - hoc reporting to both and clients Partner with advertising operations and other teams as needed to troubleshoot delivery issues and optimize campaign performance within the limits of available material and resource inventories as well as related logistical concerns Utilize talent among team with focused collaboration and the promotion of a performance - based environment leveraging individual talents for group benefit, soliciting creative materials from internal teams and external agencies per established specifications Screen and test submitted materials to ensure compliance with technical considerations and client specifications Address key client queries and resolve them in an expedited manner while communicating status updates across all teams, promoting sustained revenue growth through client retention, relationship development, and program success Meet and exceed all marketing targets while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, and the respective marketplace, including pricing and regulatory trends, client requirements, competitor strategies, and product growth Act as a liaison between clients, vendors, sales and support staff, and executive management to ensure client satisfaction, timely implementation, and operational efficiency

Cebcor Service Corporation (City, ST) 10/1997 — 06/2003 Administrative Specialist Team Lead • Train administrative clerks best practices and corporate policies and procedures • Develop and maintain professional relationship with employees, peers, and management • Maintain strong rapport with more than 1200 clients ensuring satisfaction and generating sales • Process all medical bills, payrolls invoices, client contracts, and claim reports • Generate new ideas and strategies for personal and corporate growth and achievement • Assist in marketing, sales, accounting, and various other departments as needed • Consistently recognized for exemplary customer service, team leadership, and work ethic

Medical Billing Specialist — Duties & Responsibilities Manage medical billing, coding, and customer service operation for industry leading corporations Develop extensive experience with all major medical insurance providers Provide exceptional customer service resulting in 100 % client satisfaction rating Maximize reimbursements and minimize costs through effective management Serve as member of Rate Book Committee overseeing 80,000 outpatient third party accounts Recruit, hire, and train staff ensuring understanding of company brand, policies, and procedures Responsible for $ 100 million per year in company income and company record of $ 46 million in one month Oversee financial management providing best practices and strategic planning Build and strengthen relationships with third party payors including Medicare, Medicaid, and others Author and present reports to senior leadership regarding company financial health Set and strictly adhere to departmental budgets and project timelines Ensure compliance with applicable laws and industry regulations Establish and maintain detailed records regarding claims, billing, and client information Create and implement clinical and nonclinical team training activities Consistently promoted for excellence in management, customer service, and revenue generation Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Management responsibility with an organization where demonstrated skills in client service, leadership, organization and technical ability can be translated into improved customer satisfaction, growth and profitability.

Non-Profit Program and Operations Coordinator — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while executing various program administration functions, overseeing operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team, including program mission, marketing and public relations, vendor and volunteer management, member services and systems implementation Demonstrate leadership with respect to program direction, fundraising strategies and project management Provide continuous assessment of key considerations, potential issues, and the utilization of available resources, while furnishing oversight and guidance regarding effective donor recruitment and recognition strategies Perform needs - based and situational assessments of policies and procedures to evaluate program effectiveness, improve operational efficiency, manage and reduce costs, and promote both staff and member satisfaction Utilize talent among team members with focused training efforts, effective collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in effective marketing, relations, administration and program operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Facilitate the effective execution of all related administrative and financial aspects of non-profit management, while analyzing and presenting important information to executives, stakeholders and other relevant parties Ensure the organization and maintenance of relevant information in confidential, secure, and efficient manner as well as adherence to all stated laws, statutes, policies, procedures and guidelines with application in the non-profit arena Support the creation and implementation of organizational marketing and operations strategies while tracking performance versus internal and external benchmarks, focusing on both program growth as well as cost management Develop and maintain a strong working knowledge of related products, services, techniques and relevant tools

Event Planning and Entertainment Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing event administration functions, overseeing client management operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team and third - party vendors, including resource management, logistics, contract negotiations, marketing and public relations, issue resolution and client services Demonstrate leadership with respect to event direction, artist and talent development, and strategic marketing campaigns Provide continuous assessment of key considerations, potential issues, and resources utilization, while furnishing oversight and guidance regarding effective policies and procedures, process management and participation trends Perform needs - based and situational assessments of policies and procedures, utilizing several tools, to evaluate event effectiveness, improve operational efficiency, manage and reduce costs, and promote both employee and client satisfaction Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, and the promotion of a performance - based work environment that leverages individual talents for group benefit Develop and supervise support staff to aid in effective marketing, relations, administration, and event operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Promote the effective execution of all administrative and financial aspects of event and client management, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of related products, services, techniques and releManagement — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing event administration functions, overseeing client management operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team and third - party vendors, including resource management, logistics, contract negotiations, marketing and public relations, issue resolution and client services Demonstrate leadership with respect to event direction, artist and talent development, and strategic marketing campaigns Provide continuous assessment of key considerations, potential issues, and resources utilization, while furnishing oversight and guidance regarding effective policies and procedures, process management and participation trends Perform needs - based and situational assessments of policies and procedures, utilizing several tools, to evaluate event effectiveness, improve operational efficiency, manage and reduce costs, and promote both employee and client satisfaction Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, and the promotion of a performance - based work environment that leverages individual talents for group benefit Develop and supervise support staff to aid in effective marketing, relations, administration, and event operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Promote the effective execution of all administrative and financial aspects of event and client management, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of related products, services, techniques and relemanagement operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team and third - party vendors, including resource management, logistics, contract negotiations, marketing and public relations, issue resolution and client services Demonstrate leadership with respect to event direction, artist and talent development, and strategic marketing campaigns Provide continuous assessment of key considerations, potential issues, and resources utilization, while furnishing oversight and guidance regarding effective policies and procedures, process management and participation trends Perform needs - based and situational assessments of policies and procedures, utilizing several tools, to evaluate event effectiveness, improve operational efficiency, manage and reduce costs, and promote both employee and client satisfaction Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, and the promotion of a performance - based work environment that leverages individual talents for group benefit Develop and supervise support staff to aid in effective marketing, relations, administration, and event operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Promote the effective execution of all administrative and financial aspects of event and client management, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of related products, services, techniques and relemanagement team and third - party vendors, including resource management, logistics, contract negotiations, marketing and public relations, issue resolution and client services Demonstrate leadership with respect to event direction, artist and talent development, and strategic marketing campaigns Provide continuous assessment of key considerations, potential issues, and resources utilization, while furnishing oversight and guidance regarding effective policies and procedures, process management and participation trends Perform needs - based and situational assessments of policies and procedures, utilizing several tools, to evaluate event effectiveness, improve operational efficiency, manage and reduce costs, and promote both employee and client satisfaction Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, and the promotion of a performance - based work environment that leverages individual talents for group benefit Develop and supervise support staff to aid in effective marketing, relations, administration, and event operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Promote the effective execution of all administrative and financial aspects of event and client management, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of related products, services, techniques and relemanagement, logistics, contract negotiations, marketing and public relations, issue resolution and client services Demonstrate leadership with respect to event direction, artist and talent development, and strategic marketing campaigns Provide continuous assessment of key considerations, potential issues, and resources utilization, while furnishing oversight and guidance regarding effective policies and procedures, process management and participation trends Perform needs - based and situational assessments of policies and procedures, utilizing several tools, to evaluate event effectiveness, improve operational efficiency, manage and reduce costs, and promote both employee and client satisfaction Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, and the promotion of a performance - based work environment that leverages individual talents for group benefit Develop and supervise support staff to aid in effective marketing, relations, administration, and event operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Promote the effective execution of all administrative and financial aspects of event and client management, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of related products, services, techniques and relemanagement and participation trends Perform needs - based and situational assessments of policies and procedures, utilizing several tools, to evaluate event effectiveness, improve operational efficiency, manage and reduce costs, and promote both employee and client satisfaction Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, and the promotion of a performance - based work environment that leverages individual talents for group benefit Develop and supervise support staff to aid in effective marketing, relations, administration, and event operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Promote the effective execution of all administrative and financial aspects of event and client management, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of related products, services, techniques and relemanagement, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of related products, services, techniques and relemanagement queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of related products, services, techniques and relevant tools

Professional Duties & Responsibilities Directed professional installation of advanced residential and commercial satellite television and internet Oversaw, trained, and reviewed customer service, sales, and installation staff ensuring effective operations Directly responsible for approximately 50 technicians at 5 offices throughout the region Designed and implemented training workshops for certification in Satellite Internet System installation Successfully reduced staff turnover while improving team skill sets and morale Responsible for multimillion dollar company inventory, tools, and vehicles Generated significant sales through cold calling, networking, and other sales tactics Consistently exceeded service goals through effective scheduling, routing, and relationship management Authored company sales and service reports and presented to senior leadership Delivered exceptional customer service resulting in client satisfaction, repeat business, and referrals Resolved customer service inquiries in a timely, positive, and professional manner Built and strengthened relationships with key clients, partners, and industry leaders Consistently promoted and awarded for excellence in sales, customer service, and leadership

Insurance Underwriter — Duties & Responsibilities Experienced manager with expertise in underwriting, sales, marketing, and customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Oversee health insurance underwriting determining client insurability and company risk Discover client needs, tailor insurance packages, and present quotes Utilize industry software to analyze risk, generate quotes, and author reports for senior leadership Build and strengthen professional relationships with internal sales representatives and external brokers Consistently exceed sales goals through networking, in personal sales, cold calling, and other tactics Recognized and promoted for exceptional team management, sales, and customer service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Provide exceptional customer service resulting in client satisfaction and repeat business Set and strictly adhere to departmental budgets and timelines Represent company brand with poise, integrity, and positivity Continually participate in ongoing professional development opportunities to enhance skill set

National Bank of Commerce, Suntrust Banks Inc., Atlanta • GA Branch Manager 2003 — 2006 Applied leadership skills to oversee all phases of bank management and profitability, including quality of services and customer satisfaction.

Program Manager — Duties & Responsibilities Maintain a strong technical knowledge of and passion for program mission, industry trends, and developments in field of independent living skills training Coordinate all logistical and organizational aspects of community, industry, and program - specific events, including schedules, donor functions, and other activities to support program goals Interact with program participants, staff members, and donors in a professional manner to improve the user experience and promote the development of quality giving and support relationships Act as a liaison between staff members, other members management, donors, and other interested parties to drive program growth and ensure long - term sustainability Perform needs - based issue and situational assessments to improve operational efficiency, cost reductions, and ensure participant satisfaction throughout the challenging learning process Present relevant information and instruction to program participants, providing thorough and effective explanation and demonstration to individuals of differing learning capacities Hire, supervise, and manage staff in a professional manner that drives efficiency, promotes safety, and utilizes each individual's strengths to the highest capacity to fulfill program mission Present relevant information and updates to program heads and stakeholders, including performance and giving reports Support leadership team to facilitate in efficient business and organizational operations, performing important administrative tasks and analytical assignments while addressing key issues

Professional Duties & Responsibilities Directed sales and customer service operations for a variety of companies and products Oversaw, trained, and reviewed customer service and sales staff ensuring effective operations Consistently exceeded sales goals through cold calling, networking, and other tactics Authored company financial and sales reports to determine trending and growth opportunities Negotiated contracts and agreements with vendors resulting in significant company revenue Delivered exceptional customer service resulting in client satisfaction and repeat business Conducted periodic client account reviews to ensure high level service and information accuracy Resolved customer service inquiries in a timely, positive, and professional manner Built and strengthened relationships with key clients, partners, and industry leaders Responsible for e-commerce technology and client information database Provided IT support, quality assurance analysis, and system upgrades to increase efficiency Authored and presented reports to senior leadership regarding data management best practices Consistently promoted and awarded for excellence in sales, customer service, and leadership

Director of Business — Duties & Responsibilities Recruit and train staff of 30 in hospital policies, procedures, best practices, and corporate branding Design and implement staff development, recognition, and disciplinary policies and procedures Oversee admissions, utilization review, PB X, imaging center, billing, collections, and wound center registrations Set and strictly adhere to departmental budgets and schedules Author and present financial reports concerning revenue, expenses, and outstanding collections Identify performance indicators and benchmarks for integration into reporting systems Conduct surveys regarding patient / staff satisfaction, benchmarks, accreditation, and employee benefits Maintain a 99 % patient satisfaction score through attentive and professional standards of care Negotiate contracts and claims with insurance carriers, Medicare, Medicaid, and other payer sources Increase revenue by 30 % through effective contract renegotiation with suppliers, carriers, and other parties Implement policies, procedures, and equipment to cut hospital costs while enhancing patient care Utilize strong management experience to drive operations in an efficient and professional manner Develop and implement billing controls, cash processing measures, lockboxes, and other financial processes Coordinate and oversee internal and external audits ensuring compliance with industry and legal standards Recruit physicians through successful marketing, networking, and other tactics Implement automated Chargemaster financial application (Craneware) and maintain patient accounts Responsible for HCAHPS and the yearly Quality Assurance Plan Appeal claims when appropriate resulting in $ 400,000 reimbursement from PPO insurance over the last year Build and strengthen professional relationship with community leaders, coworkers, and industry figures Consistently promoted for excellence in financial management, team leadership, and dedication to mission Develop working knowledge of hospital operations from patient admission to senior level strategic planning Represent company with poise, integrity, and positivity

Professional Duties & Responsibilities Directed operations, programs, and special events for a variety of for - profit and non-profit organizations Experienced in business management, commercial sales, customer service, and community development Designed and implemented comprehensive marketing campaigns including all collateral materials Recruited, trained, managed, and reviewed support staff and volunteers ensuring effective operations Set and managed $ 2.5 million company budget and $ 1 million dollar inventory Oversaw complex, multiday special events from conception to execution Negotiated contracts and agreements with vendors, distributors, and partners Built and strengthened relationships with key clients, industry figures, and community leaders Analyzed success of promotional events and presented reports to senior leadership Created and led product and services demonstrations resulting in 75 % increase in new business Delivered exceptional customer service resulting in client satisfaction and repeat business Consistently promoted and awarded for excellence in management, sales, service, and marketing

Logistics Director — Duties & Responsibilities Oversee logistics and daily operations of a fast paced medical testing facility Recruit, train, direct, and review 50 person staffs ensuring efficient operations Set and strictly adhere to company and departmental budgets and timelines Oversee supply and inventory while purchasing new materials as needed Coordinate shipping and receiving resulting in timely and on budget operations Increase company reach through the establishment of more than forty new routes Manage customer service operations ensuring client satisfaction and repeat business Build and strengthen professional relationships with coworkers, supervisors, and industry leaders Study internal literature to become an expert on products and services Design and implement staff development programs increasing team skill sets Utilize staff recognition programs to build dedication and enhance morale Consistently promoted from entry level to senior management Recognized for excellence in leadership and dedication to company objectives Represent company brand with poise, integrity, and positivity