Brands that understand the value of customer experience consistently
see their clients spending more, coming back time - and - time again, and best of all, telling all their friends and family.
This method can be useful in smaller companies, but larger firms will typically
see clients spending substantially different amounts of money.
Peter Jeffery, partner, Moore Blatch, comments, «We have previously
seen clients spend hundreds of thousands of pounds with us, and many millions of pounds tendering for contracts which were ultimately not ever awarded.
Not exact matches
So, one Sunday evening after having
spent all weekend putting out fires for Susan, I decided to make a little pro / con list to
see if it was really worth it to hang on to her as a
client.
Customer /
Clients — You want to build a strong relationship with your clients, so follow them on Twitter, help them when they are in need and spontaneously engage with them on daily events, just so they will see how much attention and effort you are willing to spend o
Clients — You want to build a strong relationship with your
clients, so follow them on Twitter, help them when they are in need and spontaneously engage with them on daily events, just so they will see how much attention and effort you are willing to spend o
clients, so follow them on Twitter, help them when they are in need and spontaneously engage with them on daily events, just so they will
see how much attention and effort you are willing to
spend on them.
I
spend a lot of time talking
clients «off the ledge» when they'd like to move all of their money into one outperforming asset class, place a large bet on hedging strategies for a pending correction they
see coming or suddenly want to get out of the market altogether and «drop anchor» for fear of pending scary dives in the markets.
Instead of getting involved in a partnership programme,
spend some time on talking with your
clients and you'll
see that it generates additional value.
Apotheker also said Thursday that HP will continue
spending more money to develop its expertise and capability to provide premium consulting services to corporate
clients — a market in which HP has
seen little growth over the past year.
Your
clients will
see more value for each dollar they
spend, making it more likely they'll remain your
client, consider higher fees, and refer business your way.
Because we're neither wise enough nor foolish enough to know in advance how much of our
clients» initial
spending is «core» (increasing with inflation) and how much is «discretionary» (declining over time), this is what we do at Cornerstone (
see my February 2013 Journal column, «When an Ounce of Discretion (ary) is Worth a Pound of Core»).
You
see, I've
spent the last 18 years helping my
clients and my
clients»
clients look and feel better.
I've
spent countless hours listening to my
clients» needs, and I've
seen what does work.
After the Daylight Saving Time fiasco involving Desktop Manager, where RIM's solution was to upgrade to the latest version of Desktop Manager (version 4.2 SP1, at the time), even though it wasn't even available yet, I'm really glad to
see this approach in resolving almost all questions or concerns should there be a requirement in the future for similar amounts of time and resources to be
spent on individual
client software upgrades.
I have a lot of
clients eager to
spend a few thousand dollars per book and I have to warn them that they may not
see a return, or at the very least it will take a long time.
I have
seen a wide range of
client goals over the last decade of financial planning, from
clients willing to create a more modest retirement to increase their children's inheritance to retirees who want to
spend down every last penny they've saved.
In order to command her $ 85 / hour fee, Warkentin
spends 15 minutes on the phone with potential
clients to suss out their junk issues, then does a two - hour walk - through consultation, giving specific advice based on what she
sees.
«Time techs
spend with
clients instead of the veterinarian means the vet is free to
see other patients and move onto revenue - building tasks.»
iVET360's
clients spend between $ 100 and $ 3,000 per month on AdWords, and their
clients, on average,
see profit increases of three to seven times their dollar investments.
Credit card issuers don't police your
spending to
see if the office paper you bought at Staples or Office Depot was for your business or your child's school project or if the dinner you put on the card was with a friend versus a
client.
I have
seen a lot of law firms that
spend money on advertising without any real knowledge of where the money is going or a clear understanding of the results.I work to help eliminate the uncertainty by educating
clients on the products and processes as well as how to calculate ROI.
Clients see carelessness that ignores how important the case is to them and how much money they are
spending on your services.
While other industries that have been more exposed to non-traditional ways of working
see the trend as an opportunity to be more agile and adaptable, the legal industry
sees only a loss of control — of data, of lawyers who are
spending less time in the office, and of their
client relationships as they become more focused on the individual legal professional rather than the reputation of the firm.
Since your time is finite, if you find yourself
spending more of it than you'd like to admit searching for documents or invoicing your
clients, it might be time for you to reexamine the way you work to
see how you can improve processes.
The Susskinds believe that professionals in general, and lawyers in particular, are beginning to
see clients armed with more and more information, allowing them to make more intelligent decisions about legal service and
spend.
Sure,
clients have approached us and are telling us, «here is the work we would like you to do; here is how we would like to
see it manned; here is what we're prepared to pay for lawyers over 20 years call to the bar; and we don't want to
see them
spending more than five or 10 per cent of the time.
How many of us have felt our blood pressure rise as we get caught up in a file and keep thinking «I can't believe I'm
spending all this time on this issue, I should be preparing for the Smith depositions, I am never going to be ready, I ought to be doing that, not this, the other side is going to
see that I'm unprepared, the
client is going to fire me, this is just awful!»
This way, if a potential
client sees an interesting headline, they will click on it to read the full article, which means that they
spend more time on your website.
I've
seen young solo attorneys try to open a general practice, and they seem to
spend their entire day trying to figure out one little part of some unknown area of law — in an attempt to get a
client.
Most
clients are unhappy with the amount of money it costs to litigate a case, but as you can
see from the above description of the steps, your lawyer may be required to
spend many hours on your case.
When I look at the work of the Solicitors Regulation Authority (SRA) in England and Wales, I
see that they
spend a lot of time assessing risks and identifying ways to reduce those risks and to improve
client services.
You need to
spend time in court and
see how trials works before you can represent a
client through the appeals process.»
Practicing law as an Injury attorney, I
see a variety of serious injuries on a weekly basis and I
spend hours talking to
clients about the impact these injuries have on their lives.
We want our summer associates to get out there, meet people,
spend time with
clients or
spend time with us to
see lawyers in action.
Earn the income you deserve (without endless grinding), get the «grunt work» off your desk (and work fewer hours), attract more
clients than ever before (while
spending less on your marketing), and
see how to live the life you actually WANT... not the life others are telling you to live.
It also allows firms to track how much they're
spending on
client acquisition to
see if there's inefficiency or waste there.
These codes allow both you and your
client to more easily
see how much money and resources is being
spent on various aspects of a matter and more clearly budget and plan accordingly.
Commercial
clients see most legal work as commoditised and have realised massive savings on their external legal
spend, yet many lawyers consider most of their work bespoke and do not realise there is a problem.
Clients can now
see, from any device, what each member of the legal team is working on at any one time, with lawyer efficiency monitored by a smart algorithm combining time
spent and tangible outputs, feeding into the firm's ongoing appraisal and remuneration process.
See, my Dad goes to work every day and
spends a lot of time working in an office and talking to
clients, he might not look his best every day, but he likes to wear a shirt and look the part wherever possible.
«AMZN clearly believes that it has found its next growth driver and we expect to
see even more aggressive M&A and R&D
spend around the platform,» Schachter wrote in a note to
clients.
We
see this
spending power now pervading the luxury industries and are happy to support our
clients by implementing the new technology,» said RYB CEO Tommaso Chiabra.
As a BlueSteps executive resume writer, I
spend a lot of time evaluating resumes and CVs and sharing insights regarding the ways in which my
clients can improve their career literature — and to be honest, I
see a lot of good resumes.
This location specific data helps medical sales reps
see more
clients while reducing the amount of time
spent on the road.
Of course, I need assistance to handle the volume of new
clients we
see each week, and I
spend many months training and coaching each new writer to our high standards of product and service quality.
LinkedIn testimonial
see more at LinkedIn.com/in/ChelseaMNevius Having
spent the last 2 years bringing my successful real estate business to a close, and now working exclusively with passive
client referrals, I am anxious and excited to begin making an impact, both professionally and financially, in another industry.
I have
seen lawyers, young and old,
spend thousands of dollars of their
client's money enforcing legal procedures intended to discover hidden assets when in fact the hidden asset is not worth half the money needed to cover the lawyers fees
spent in court.
I find that many of my
clients have
spent so many years arguing they can't
see there are things they can agree on so the small things trip them up.
The
client who can look back and
see that his or her lawyer was truly committed to finding solutions is going to be much more satisfied than the one who
spent long hours waiting in court, was forced to endure adversarial and contentious arguments and suffered through the months or even years of litigation while having little control over the process.
I
spend a lot of time reflecting the strengths I
see in my
clients and the positive intentions behind their interactions.
In the 20 years I have been in this field in Tri-Cities, Washington I have
seen over 2000 children, adolescents, and adults having
spent over 150,000 hours in psychotherapy sessions assisting
clients in navigating through difficult situations resulting from divorce, relationship issues, sexual addiction, anger, depression, anxiety, and feelings of discontent.»