While survey results show that Canadian law firms intend to begin
seeking feedback from clients or increase their existing efforts, in order to make those efforts worthwhile, firms will need to improve their internal communication about and response to the information they receive from clients.
One simple one (albeit a feared one by some lawyers), involves
seeking feedback from clients to ensure (or improve) the quality of legal services provided.
Sought feedback from clients for professional improvement and corroborated with staff to develop successful programs for learning.
Vet out those you choose to work with and actively
seek feedback from your clients about the service and feelings they have about the transaction.
Not exact matches
Giniger first
sought feedback on that idea
from some of his
clients at Levi Strauss, and their reaction was so enthusiastic that they offered to cover development costs, in the hope that the result would yield cost - saving efficiencies down the road.
123 Cash Credit is constantly
seeking ways to improve our system and services
from ideas and
feedback generated
from our
clients and affiliates.
Just ask the firms themselves: 87 % of respondents to the Canadian survey felt that obtaining
client feedback was either «important» or «extremely important» to their firm, and 92 % believed
clients valued a firm's willingness to
seek input
from clients on firm performance.
But assessing whether those expectations have been met to the
client's satisfaction also requires asking for
client feedback, whether by telephone after the matter is concluded, by sending an online survey, or otherwise
seeking regular input
from clients about law firm performance.
Smaller firms may not have a systematic
feedback program in place, but
seek input
from clients in a more informal manner.
Although I believe that law firms will gain more work
from clients because they
seek feedback on how they are doing, that can not be the reason for undertaking such a program.
I use this time to update
clients I am working with,
seeking feedback from interviews or sending new applications I prepared in the morning.
If an executive does not get presented to the
client, it is valuable to
seek feedback from the recruiter in order to understand the dynamics of the decision.
Our team has always
sought honest
feedback, and we're thrilled to have another channel to hear
from the
clients we serve.
Seek to learn
from former
clients by requesting
feedback and staying in touch to determine what might be done differently.