Product safety field staff
send damaged products, such as this burnt battery pack from a defective electric scooter, to the government testing lab in Rockville, Md..
Not exact matches
Not only did they respond almost instantly, but they
sent me a new
product, with no explanations needed, no hesitation, and no additional cost to me; I didn't even have to
send the original
damaged product back.
If you wish to replace a
damaged product, we will
send you a new one.
If you have any hardware problems or the
product was
damaged in shipping we will
send you out a new device or fix the old one free of charge.
If appropriate, the shipper will arrange for pick - up of the item and a replacement will be
sent out upon receipt of the
damaged product.
A claim letter is usually
sent by a customer to request an adjustment for a
damaged product or failed service.