Professional Experience The Red Lion (Boise, ID) 9/2009 — Present Accounts Receivable Administrator • Oversaw accounts receivable department for three company properties • Reconciled financial records ensuring accurate and profitable
operations • Managed junior team members and administrative support staff • Authored and presented financial reports to
senior leadership • Aided in the creation and implementation of company budgets • Assisted various accounting departments with analysis and guidance • Participated in company audits offering records, analysis, and support as needed • Interacted with
senior leadership,
legal counsel, and other key figures • Skilled in accounting best practices and
legal compliance
Director of Business — Duties & Responsibilities Recruit and train staff of 30 in hospital policies, procedures, best practices, and corporate branding Design and implement staff development, recognition, and disciplinary policies and procedures Oversee admissions, utilization review, PB X, imaging center, billing, collections, and wound center registrations Set and strictly adhere to departmental budgets and schedules Author and present financial reports concerning revenue, expenses, and outstanding collections Identify performance indicators and benchmarks for integration into reporting systems Conduct surveys regarding patient / staff satisfaction, benchmarks, accreditation, and employee benefits Maintain a 99 % patient satisfaction score through attentive and
professional standards of care Negotiate contracts and claims with insurance carriers, Medicare, Medicaid, and other payer sources Increase revenue by 30 % through effective contract renegotiation with suppliers, carriers, and other parties Implement policies, procedures, and equipment to cut hospital costs while enhancing patient care Utilize strong management experience to drive
operations in an efficient and
professional manner Develop and implement billing controls, cash processing measures, lockboxes, and other financial processes Coordinate and oversee internal and external audits ensuring compliance with industry and
legal standards Recruit physicians through successful marketing, networking, and other tactics Implement automated Chargemaster financial application (Craneware) and maintain patient accounts Responsible for HCAHPS and the yearly Quality Assurance Plan Appeal claims when appropriate resulting in $ 400,000 reimbursement from PPO insurance over the last year Build and strengthen
professional relationship with community leaders, coworkers, and industry figures Consistently promoted for excellence in financial management, team leadership, and dedication to mission Develop working knowledge of hospital
operations from patient admission to
senior level strategic planning Represent company with poise, integrity, and positivity