Sentences with phrase «service data center operations»

LexisNexis has more than 35 years of experience managing large amounts of legal industry data at nine global data centers around the world, providing full service data center operations, managed hosting, cloud and disaster recovery services.

Not exact matches

His remark — which launched a flood of T - shirts — came at an Amazon Web Services conference in April 2014, when he announced that Infor would move all of its IT operations into AWS data centers — and out of its own.

Many look to foreign countries for critical functions like sales and operations, not just commodity services like call centers and data entry.

Services that used to be nontradable (back - office operations, call centers, data management and accounting sectors) have now been made fully tradable because of advances in communications and computational technologies.

(ii) the National Environmental Satellite, Data, and Information Service to provide data services and support for product development and operations through the National Climatic Data Center and the Regional Climate CentData, and Information Service to provide data services and support for product development and operations through the National Climatic Data Center and the Regional Climate Centdata services and support for product development and operations through the National Climatic Data Center and the Regional Climate CentData Center and the Regional Climate Centers;

Jack has more than 24 years of experience in information technology, including strategic planning, policy, alignment of technology with business, Capital Planning, Enterprise Architecture, application and systems development, mobile computing, project management, cybersecurity, IT and data center operations, and cloud services.

Options: Hd Radio W / Multicast Fm Station Reception Ipod & Usb Adapter Bluetooth Wireless Technology For Hands - Free Calling - Inc: (W / Bluetooth Compatible Mobile Phone If So Equipped) Phonebook Downloading Capabilities (Please Visit Your Authorized Bmw Center For Details On Standard & Optional Services) Pre-Wiring For Satellite Radio Anti-Theft Am / Fm Stereo / Cd / Mp3 Audio System - Inc: 12 Speakers 205 - Watt Digital Amplifier Radio Data System (Rds) Auto - Store 3 - Channel Fm Diversity Antenna System & Auxiliary Audio Input Adapter Compatible W / Portable Music Players Door Handles In Matching Body Color Halogen Free - Form Foglights Rain - Sensing Windshield Wipers W / Automatic Headlight Control V - Spoke (Style 307) 18 X 8.0 Light Alloy Wheels - Inc: 245 / 50R18 Run - Flat All - Season Tires Privacy Glass Pwr Tailgate Leatherette Upholstery Central Locking System W / Center Console Switch (Leaves Gas Filler Door Unlocked) Double - Lock Feature & 2 - Step Unlocking Automatic Climate Control W / Micro-Filter & Air Recirculation Silver Matte Trim Front & Rear Floor Mats Vehicle Key Memory Anti-Theft Alarm System Rear - Window Defroster High - Gloss Black Instrument Panel Front Center Console Armrest 3 - Spoke Leather - Wrapped Multi-Function Sport Steering Wheel - Inc: Controls For Audio System Cruise Control & Bluetooth Wireless Communication For Hands - Free Mobile Phone (If So Equipped) Dual Cupholders Idrive System W / On - Board Computer & Controller - Inc: (8) Programmable Memory Buttons 8 - Way Pwr Adjustable Front Bucket Seats - Inc: 2 - Way Manual Headrests & Driver - Seat & Mirror Memory Tilt / Telescopic Steering Wheel Column Rear - Seat Backrests W / 40/60 Split Pwr Rear Windows W / One - Touch Down Operation Ambiance Light Package - Inc: Front Exit Lights Front / Rear Map - Reading Footwell & Visor - Mirror Lights Pwr Front Windows W / One - Touch Up / Down Operation Dynamic Cruise Control Chrome Tailpipe Finishers Servotronic Vehicle - Speed - Sensitive Pwr Steering Trailer Hitch Prewiring 8 - Speed Steptronic Automatic Transmission - Inc: Sport & Manual Shift Modes Adaptive Transmission Control 4 - Wheel Ventilated Anti-Lock Disc Brakes W / Dynamic Brake Control Xdrive All - Wheel - Drive System Electronic Throttle Control Gas - Pressure Shock Absorbers 2.0 L Dual Overhead Cam (Dohc) 16 - Valve 240 - Hp Inline 4 - Cylinder Engine - Inc: Twinpower Turbo Technology High Precision Direct Injection Valvetronic Double - Vanos Steplessly Variable Valve Timing Auto Start / Stop Function Brake Energy Regeneration Front & Rear Anti-Roll (Stabilizer) Bars Automatic - Locking Retractors (Alr) On All Passenger - Seat Safety Belts (For Installation Of Child - Restraint Seats) Active Head Restraints In Front Seats Crash Sensor That Activates Battery Safety Terminal Disconnect Of Alternator - Inc: Fuel Pump & Starter From Battery; Automatically Unlocks Doors & Turns On Hazard & Interior Lights Hill Descent Control Head Protection System (Hps) Front & Rear Child Safety Rear Door Locks Dynamic Stability Control - Inc: Brake Drying Brake Stand - By Start - Off Assistant & Brake Fade Compensation Front Safety Belts W / Automatic Pretensioners Tire Pressure Monitor Latch For Child - Restraint Safety - Seat Installation Daytime Running Lights Driving Dynamics Control W / Eco Pro Driver & Front Passenger Airbag Supplemental Restraint System - Inc: Advanced Technology: Dual - Threshold Dual - Stage Deployment; & Front - Passenger Seat Sensors Designed To Prevent Unnecessary Airbag Deployment

Data center REITs are also attractive businesses because their services are non-discretionary expenses for companies — the data being stored and processed in data centers is needed to run their operatiData center REITs are also attractive businesses because their services are non-discretionary expenses for companies — the data being stored and processed in data centers is needed to run their operatidata being stored and processed in data centers is needed to run their operatidata centers is needed to run their operations.

The company focuses on strategically located properties that house services critical to day - to - day operations of technology companies and corporate data center users.

(ii) the National Environmental Satellite, Data, and Information Service to provide data services and support for product development and operations through the National Climatic Data Center and the Regional Climate CentData, and Information Service to provide data services and support for product development and operations through the National Climatic Data Center and the Regional Climate Centdata services and support for product development and operations through the National Climatic Data Center and the Regional Climate CentData Center and the Regional Climate Centers;

COLOCATION SERVICES Whether you are a data center owner, service provider or customer of data services, and regardless of your level of experience and expertise, we can provide you expert legal advice with respect to all your business operations and contracts.

The Dublin operations center provides secure, high performance data processing, hosting, productions, comprehensive review management, advanced analytics, collections and preservation services across Europe and the Middle East.

Net cash used in investing activities in 2011 primarily resulted from continued investment in internally developed capitalized software and the purchase of property and equipment, including approximately $ 2.5 million for data center server and computer equipment upgrades to support our operations and online legal platform, offset in part by a decrease in restricted cash held by a financial institution for banking and credit card merchant services.

We may share your personal information with Service providers under contract who help with our business operation, such as outside shipping company to ship orders, third party verification partners to whom data is passed for means of authenticating students throughout the course, court (or court assistance agency contracting with your court) for proper paperwork processing and dismissal of traffic citations, and with a third party hosted call center solution for telecommunication (chats and emails) and call monitoring services.

Strong Knowledge of IT Services / Products and excellent understanding of IT infrastructure sales, IT Outsourcing, operations management, Security, mainframe services, Data - center, Networking and many IT SServices / Products and excellent understanding of IT infrastructure sales, IT Outsourcing, operations management, Security, mainframe services, Data - center, Networking and many IT Sservices, Data - center, Networking and many IT ServicesServices.

People from all backgrounds seeking part time or full time opportunities in the following areas are encouraged to inquire about our program: sales, customer service, part time, manager, accounting, clerical, management, computer, engineer, human resources, driver, security, administrative assistant, purchasing, medical, administrative, receptionist, retail, maintenance, warehouse, education, finance, director, telecommunications, real estate, engineering, insurance, data entry, project manager, information technology, part time, printing, technician, legal, automotive, teacher, winter, banking, analyst, nursing, restaurant, controller, network, environmental, nurse, design, quality, safety, secretary, office, assistant, hotel, accountant, vice president, medical assistant, transportation, supervisor, general, advertising, writer, social services, java, all, graphic, mba, holiday, office manager, communications, sales manager, admin, mortgage, social work, training, cms, attorney, research, payroll, oracle, executive assistant, paralegal, courier post, drivers, pharmaceutical, operations, president, web, Rn, law enforcement, autocad, health care, executive, food, production, chef, cad, project management, tax, auto, editor, hospitality, hvac, pharmaceutical sales, it, collections, Spanish, unix, are buyer, facilities, professional, mechanical, bartender, help desk, travel, logistics, call center, truck driver, inventory, financial analyst, computers, pharmacist, police, teaching, counselor, chemist, plant manager, photography, bookkeeper, medical sales, electrical engineer, health, trader, bilingual, business analyst, recruiter, cfo, accounts payable, sports, cashier, financial, music, social worker, publishing, project, support, business development, lpn, welder, clerk, technical, quality assurance, government, distribution, secretarial, sales management, mental health, nanny, child care, registered nurse, cna, Japanese, technical support, administration, property manager, cook, shipping, pharmacy, coordinator, entertainment.

Tags for this Online Resume: customer service management, merchandising management, operations management, recruiting, call center, data entry

Tags for this Online Resume: Operation Services Delivery, Infrastructure Services, Global Infrastructure Delivery, Strategic and Tactical, Business Development, Data Center Call Centers Management, Shared and Managed Services, ITIL, PCI, Virtual, Cloud, Global, Account, Client, Delivery, Services, support, Profit, loss, IT, information technology, infrastructure, application, Help desk, Managed Services, Shared Services, Contract management, SLA, OLA, KPI, resource management, Data Center, ITIL, global, Client, Service Delivery, Service Support, Service provider, Profit, Infrastructure service support, application service support, ITIL, Shared Services, Managed Services, Contract Management, SLA, OLA, Director of Services, DIrector of service delivery, VP of Service Delivery, outsource, SupportService Delivery, Service Support, Service provider, Profit, Infrastructure service support, application service support, ITIL, Shared Services, Managed Services, Contract Management, SLA, OLA, Director of Services, DIrector of service delivery, VP of Service Delivery, outsource, SupportService Support, Service provider, Profit, Infrastructure service support, application service support, ITIL, Shared Services, Managed Services, Contract Management, SLA, OLA, Director of Services, DIrector of service delivery, VP of Service Delivery, outsource, SupportService provider, Profit, Infrastructure service support, application service support, ITIL, Shared Services, Managed Services, Contract Management, SLA, OLA, Director of Services, DIrector of service delivery, VP of Service Delivery, outsource, Supportservice support, application service support, ITIL, Shared Services, Managed Services, Contract Management, SLA, OLA, Director of Services, DIrector of service delivery, VP of Service Delivery, outsource, Supportservice support, ITIL, Shared Services, Managed Services, Contract Management, SLA, OLA, Director of Services, DIrector of service delivery, VP of Service Delivery, outsource, Supportservice delivery, VP of Service Delivery, outsource, SupportService Delivery, outsource, Support Center

QUALIFICATION SUMMARY IT Infrastructure Architect & Project Manager Specialist with 24 + years of work experience, specifically in the design, implementation, and operation of networks, telecommunications services, IP telephony system, Microsoft operating systems, design and implementation of data centers, user support second - tier «call center.»

Tags for this Online Resume: Production support, Data center operations, Service Desk operations, Application support and maintenance, Application development, SOX compliance and controls execution

Established skills in problem resolution, customer relationship building, administrative support, leadership, data center and network operations, application resolution support, customer service and IT help desk, teamwork, training, change managemen...

IT Technology Manager with twelve years of progressive experience and responsibility managing multi-platform systems, networks and data centers in businesses such as financial services, consulting, call centers, web hosting and hardware / software operations.

- Selected to lead day - to - day operations for international desktop - to - data center IT infrastructure with oversight for strategic direction and vision, IT engineering and service delivery, vendor relations, offshore IT functions and system deployments.

SUMMARY * 18 years experience of data center infrastructure and networking * 16 years experience of data center security * 18 years experience of desktop and mobile support * 6 years supervision of staff of 4 employees including DBA, Junior Administrator, and technicians responsible for IT site operations for 1000 users Managed Service Provider Technical Strategist Sept 2017 - Present * Handle Network and Account administra...

Career Highlights * 30 + years of demonstrated successful leadership in the application and management of information technology * 17 years as the Worldwide CIO of a multi-national company headquartered in Western Europe with a diverse family of companies, products and services * Early adopter of strategic outsourcing of several IT functions including data center operations, WAN management and off - shore application developme...

Construction Project Manager — Duties & Responsibilities Oversee multimillion dollar construction projects including restaurants, retail centers, and multi-family dwellings Recruit, train, and manage field and office staff ensuring effective and efficient operations Direct daily administrative functions including HR, accounting, and communications Lead construction site operations, logistics, subcontractor supervision, and scheduling Create an atmosphere of professionalism, teamwork, and dedication to company goals Responsible for compliance with all applicable construction, environmental, and safety regulations Manage subcontractor bid process, contract negotiations, and subcontractor buyouts Design and implement architectural plans for fitness centers, markets, retail centers, and surgery centers Prepare and adhere to construction schedules and budgets ensuring timely, cost effective project completion Craft estimates, bids, and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing project specifications, activity reports, and other pertinent data Proficient in Project, Tiimberline, AutoCad, and other industry software Develop a rapport with customers and provide exceptional service Build and strengthen strong relationships with partners, coworkers, and industry leaders Represent company brand with poise, integrity, and positivity

Dayton Outpatient Center and Research (Dayton, OH) 8/2007 — 4/2008 Research Assistant Principal Investigator — Dr. Suresh Gupta; Sub Investigators — Dr. Arora, Dr. Choi Research Coordinator — Ritu Singla • Aided with the development and execution of various clinical research studies and programs, with a focus in diabetic neuropathy, rheumatoid arthritis, osteoarthritis, CRPS, and NSAID - induced gastric ulcers • Worked under specific instructions to run routine tests, experiments, and procedures, ensuring compliance with all established policies, procedures, quality control objectives, and related safety, environmental, and infection control standards • Collaborated in the compilation and verifications of research data, samples, and specimens while participating in related data entry, analysis, and interpretation utilizing various data management and analysis programs • Performed routine data verification and quality control, ensuring data integrity and compliance with prescribed study protocol • Searched related literature and information sources for relevant information pertaining to experiments and procedures • Assisted in the setup, operation, and maintenance of all research equipment and instruments • Administered various logistical, scheduling, and office management functions to provide high - quality subject service, efficient file and data organization, and effective department operations

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posiCenter Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Professional Experience Marine Corps Network Operations Security Center (Quantico, VA) 12/2008 — Present Information Technology Project Manager • Serve as Project Manager responsible for Network Enterprise Services strategic plans and process development • Tasked with the engineering and design of enterprise services for the largest IT project facing the Marine Corps • Oversee project acceptance, manage third party contractor relations, identify requirement gaps, evaluate integration requirements, document solutions, and facilitate the turnover to the operations group • Administer email messaging system, active directory infrastructure, storage area networks, and virtual server infrastructure • Additional systems of responsibility include DMS (Defense Messaging System), DAR (Data at Rest, Guardian Edge's enterprise encryption), HBSS (Host Based Security System), MOSS 2003/2007 (Microsoft SharePoint), SCOM (System Center Operations Manager, Enterprise Event Monitoring) • Provide full time Tier II & III Help Desk Support for the ~ 50,000 users in both the classified and unclassified networks • Directly manage subordinate IT supervisors determining workflow and ensuring efficient and effective operations • Serve as a member of external boards, committees and working groups representing the USMC and the MCNOSC • Champion the MCNOSC's adoption of the ITIL (Information Technology Infrastructure Library) processes, implement the MCNOSC's Change Management Process, and establish the first enterprise level Change Management Approval Board • Serve as Project Manager during the Marine Corps first implementation of HBSS on the classified and unclassified networks • Responsible for the Marine Corps» Network Consolidation of the SIPRNet involving the collapsing over 36 separate Active Directory Domains into one forest and a single domain structure and the migration of over 300 servers and every workstation on the USMCServices strategic plans and process development • Tasked with the engineering and design of enterprise services for the largest IT project facing the Marine Corps • Oversee project acceptance, manage third party contractor relations, identify requirement gaps, evaluate integration requirements, document solutions, and facilitate the turnover to the operations group • Administer email messaging system, active directory infrastructure, storage area networks, and virtual server infrastructure • Additional systems of responsibility include DMS (Defense Messaging System), DAR (Data at Rest, Guardian Edge's enterprise encryption), HBSS (Host Based Security System), MOSS 2003/2007 (Microsoft SharePoint), SCOM (System Center Operations Manager, Enterprise Event Monitoring) • Provide full time Tier II & III Help Desk Support for the ~ 50,000 users in both the classified and unclassified networks • Directly manage subordinate IT supervisors determining workflow and ensuring efficient and effective operations • Serve as a member of external boards, committees and working groups representing the USMC and the MCNOSC • Champion the MCNOSC's adoption of the ITIL (Information Technology Infrastructure Library) processes, implement the MCNOSC's Change Management Process, and establish the first enterprise level Change Management Approval Board • Serve as Project Manager during the Marine Corps first implementation of HBSS on the classified and unclassified networks • Responsible for the Marine Corps» Network Consolidation of the SIPRNet involving the collapsing over 36 separate Active Directory Domains into one forest and a single domain structure and the migration of over 300 servers and every workstation on the USMCservices for the largest IT project facing the Marine Corps • Oversee project acceptance, manage third party contractor relations, identify requirement gaps, evaluate integration requirements, document solutions, and facilitate the turnover to the operations group • Administer email messaging system, active directory infrastructure, storage area networks, and virtual server infrastructure • Additional systems of responsibility include DMS (Defense Messaging System), DAR (Data at Rest, Guardian Edge's enterprise encryption), HBSS (Host Based Security System), MOSS 2003/2007 (Microsoft SharePoint), SCOM (System Center Operations Manager, Enterprise Event Monitoring) • Provide full time Tier II & III Help Desk Support for the ~ 50,000 users in both the classified and unclassified networks • Directly manage subordinate IT supervisors determining workflow and ensuring efficient and effective operations • Serve as a member of external boards, committees and working groups representing the USMC and the MCNOSC • Champion the MCNOSC's adoption of the ITIL (Information Technology Infrastructure Library) processes, implement the MCNOSC's Change Management Process, and establish the first enterprise level Change Management Approval Board • Serve as Project Manager during the Marine Corps first implementation of HBSS on the classified and unclassified networks • Responsible for the Marine Corps» Network Consolidation of the SIPRNet involving the collapsing over 36 separate Active Directory Domains into one forest and a single domain structure and the migration of over 300 servers and every workstation on the USMC SIPRNet

Computer Operations Technician — Duties & Responsibilities Direct information technology department ensuring effective and efficient operations Recruit, train, and supervise computer technicians and administrative personnel Responsible for department budgets, project timelines, and team workflow Assist in the design, launch, and management of multiple data centers Proficient in the operation, repair, and maintenance of complex computer hardware and software Develop significant experience with financial applications and business platforms Oversee system security and performance enhancements to exceed industry standards Utilize cost cutting measures in the backup of valuable company data Perform staff evaluations to set professional goals and recognize exceptional service Serve as a liaison between the information technology team and senior leadership Present reports regarding information technology best practices and proposed system upgrades Develop a rapport with company personnel and deliver exceptional service Study industry literature to become an expert on emerging technologies Maintain comprehensive records detailing service calls, system updates, and other pertinent data Represent company brand with positivity, professionalism, and dedication

Kroll Ontrack (City, ST) 08/2005 — 01/2008 Control Center Processor • Responsible for providing digital media services for a 24 × 7 computer service operation • Provide control center processing, data recovery, conversion, and extraction services • Oversee chain of custody of electronic media, media duplication, and hard disk drive imaging • Conduct CD / DVD generation, tape backup restoration, data archiving, and other tasks as Center Processor • Responsible for providing digital media services for a 24 × 7 computer service operation • Provide control center processing, data recovery, conversion, and extraction services • Oversee chain of custody of electronic media, media duplication, and hard disk drive imaging • Conduct CD / DVD generation, tape backup restoration, data archiving, and other tasks as center processing, data recovery, conversion, and extraction services • Oversee chain of custody of electronic media, media duplication, and hard disk drive imaging • Conduct CD / DVD generation, tape backup restoration, data archiving, and other tasks as needed