Sentences with phrase «service runarounds»

Not exact matches

«The mortgage servicing rules we are considering reflect two basic, common - sense principles - no surprises and no runarounds,» said CFPB Director Richard Cordray in a statement Tuesday.

We have good customer service, good focus, we get back to people and don't give people the runaround.

If you aren't getting the help you need from Nelnet, or you think that their customer service is giving you the runaround, you do have other options to get your story heard.

Only advice, please train your customer service people better, because they are giving your customers the runaround and not guiding them as to the way your company truly operates.

After a brief runaround with EA's customer - service, Micah found out that the only way pre-orderers can amend their delivery addresses is by cancelling and re-ordering.

Adding to the benefits for consumers, as of October the five largest mortgage servicers — representing 60 percent of the mortgage market — were required to comply with tough customer service standards that are designed to put an end to the lost paperwork, dropped calls and runaround that harmed so many families.

In response to our public inquiry into student loan servicing practices, we received over 30,000 comments from the public, highlighting the costly surprises and runarounds some borrowers face when dealing with their servicers.