The CFPB and other regulators should help track and rate originator and
servicer performance to increase transparency and accountability, as well as improve borrower access to information about their lender.
«At the time I took office at FHA,» said Stevens, «we found that significant reviews of
servicer performance were not being done and had never been done, certainly not at the level of detail required.
Thus, in November, 2009 we began implementing very specific monitoring around
servicer performance — particularly whether servicers were helping to prevent foreclosures by helping responsible homeowners restructure their mortgages.»
Student loan ABS filings and
servicer performance reports are much less granular than similar mortgage reports.
S. 1675 — Student Loan
Servicer Performance Accountability Act [Sen. Roy Blunt (R - MO)-RSB- would promote competition in federal student loan servicing by prohibiting the Department of Education from awarding all federal student loans to a single federal student loan servicer.
The Department provides some general information about
servicer performance in the on - line data center and quarterly performance reports.
We asked the agencies to send information about any and all information that is publicly available for consumers to learn about
servicer performance.
The only information we know of showing
servicer performance is the quarterly servicer survey information that is generally available only on the Department's Information for Financial Aid Professionals (IFAP) web site.
The Consumer Financial Protection Bureau issued a report on
servicer performance.
Not exact matches
When reviewing your credit, bad credit personal loan
servicers look more at your ability to repay the loan that is extended to you than they do at your previous credit
performance.
The lawsuit points out a weakness in the student loan
servicer relationship, nobody is apparently accountable for bad
performance and poor information even though Great Lakes and other
servicers are hired to perform administrative responsibilities.
This is especially concerning given that ED plans to lessen the weight it gives to companies» past
performance when it selects its single
servicer.
I really like this as a carrot stick
performance measurement the DOE could use to get debt collectors and
servicers to meet standards and goals.
Today's CFPB report underscores the magnitude of the student debt crisis and the disastrous
performance too many borrowers face from their loan
servicers — something we've heard time and again in work with borrowers from across the country.
The J.D. Power U.S. Primary Mortgage
Servicer Satisfaction StudySM provides detailed information and insights on the
performance of more than 30 of the largest
servicers.
Your good
performance with your new tenant loan will be noted by your tenant loan
servicer either monthly or quarterly to the three major credit reporting bureaus (Equifax, Trans Union, and Experian).
Student loan
servicers received quite a bit of heat earlier in the year for their
performance and practices.
May 11, 2018 FSA recently announced that customer service
performance results for each of the Department of Educations federal loan
servicers for the quarters ending Sept. 30, 2017, and Dec. 31, 2017, are now available in the FSA Data Center.
The quarterly
Servicer Assessments summarize
performance and found that
servicers are more effectively evaluating homeowners under program eligibility criteria.
Despite the higher costs,
servicers remain focused on
performance.
•
Servicers are more effectively evaluating homeowners under program eligibility criteria as performance in the «second look disagree» category, which reflects the rate at which Treasury's program reviews disagree with the servicers» decision not to assist a homeowner, remains consistently below the established b
Servicers are more effectively evaluating homeowners under program eligibility criteria as
performance in the «second look disagree» category, which reflects the rate at which Treasury's program reviews disagree with the
servicers» decision not to assist a homeowner, remains consistently below the established b
servicers» decision not to assist a homeowner, remains consistently below the established benchmark.
The
Servicer Assessments summarize
performance on metrics in three categories of program implementation: identifying and contacting homeowners; homeowner evaluation and assistance; and program reporting, management and governance.
Developing and implementing the Servicing Total Achievement and Rewards (STAR) program to evaluate and motivate
servicers»
performance in helping homeowners
The latest
Servicer Assessments summarize
performance on metrics in three categories of program implementation: identifying and contacting homeowners; homeowner evaluation and assistance; and program reporting, management and governance.
Understanding the special
servicer involves researching the composition and historical
performance of the securitization and the resolution strategies that the special
servicer has employed in the past.
The special
servicer will typically want to have a discussion with you about the property, its financial
performance, the efforts that you have taken to exit the loan and other potential resolution strategies.
At other times, the compensatory fee reflects the impact of the
servicer's
performance deficiencies on Fannie Mae's cash flow.»
«A compensatory fee not only compensates Fannie Mae for damages but also emphasizes the importance placed on a particular aspect of the
servicer's
performance,» according to guidance for Fannie Mae from its regulator, the Federal Housing Finance Agency.
As part of a new program Freddie Mac is launching Aug. 1, mortgage
servicers will be ranked on a monthly basis based on their strengths and weaknesses, which will help gauge their
performance against competitors.