SKILL HIGHLIGHTS Guest
services Front desk operations Check - in and check - out procedures Booking and reservation management Brand development New business development PROFESSIONAL EXPERIENCE 1/1/2016 — Current Guest Services Agent Wyndham Hotel Group — Arlington, VA Greet guests and provide warm and friendly service during check - in and check - out processes.
Not exact matches
Provides
front desk management for patients, family members, unit staff, and physicians as well as administrative support
services for clinical
operations of...
Assists hotel manager in managing day - to - day
operations of the
front services including
front desk, bell
desk, Door, Concierge, Butlers and Valet
Performing comprehensive hotel
front desk responsibilities — including phone management, reservation booking, special request accommodation, and payment processing — while ensuring seamless
operations and guest
service excellence.
Preferred: 1 + years prior work experience in
front desk operations at a medical clinic or in hospitality
services.
Heritage Distributions, Newark • NJ 5/2007 — 3/2011 Sales Associate & Customer
Service Representative / Office Manager Handled
front desk and back office
operations, answered phone calls, performed copying and faxing.
Supervising all
front office operations (PBX, Front Desk, Bell, Valet, Door and Concierge servi
front office
operations (PBX,
Front Desk, Bell, Valet, Door and Concierge servi
Front Desk, Bell, Valet, Door and Concierge
services).
CAREER HIGHLIGHTS •
Service - oriented front desk manager with over 13 years of experience in handling front desk operations • Ensured that exceptional guest service by the front desk team • Interviewed, trained, and counseled front desk associates • Managed the seamless movement of visitors and em
Service - oriented
front desk manager with over 13 years of experience in handling
front desk operations • Ensured that exceptional guest
service by the front desk team • Interviewed, trained, and counseled front desk associates • Managed the seamless movement of visitors and em
service by the
front desk team • Interviewed, trained, and counseled
front desk associates • Managed the seamless movement of visitors and employees
• To obtain a Receptionist position with the Pacific Dental
Services utilizing exceptional customer care and clerical skills with strong expertise in performing
front desk operations to manage reception
operations in a timely, professional, and courteous manner.
Bringing strong secretarial skills, proven commitment to providing fantastic customer
service and ability to operate multi-line telephone system to manage the
front desk operations most efficiently.
Friendly and outgoing Guest
Service Agent trained in the
front desk operations of major hotel chains and smaller boutique bed and breakfasts.
Department Supervisor — The Home Depot 2005 to 2010 Successfully managed several departments, electrical, garden, floor and wall, Customer
Service desk, expeditor, and
front - end
operations, and hired and trained all associates for assigned departments.
• Coordinate with all departments involved in hotel
operations including hotel managers,
front desk managers, housekeeping,
front services, spa and salon, food and beverage, and room
service.
6/1/2013 — 6/1/2015 Guest
Services Associate Hampton Inn — Washington, DC Greeted and welcomed guests approaching
front desk and maintained
operation of PBX console.
Resume Text Emily Randall 123 Street, City, ST, 12345 Home: (123) 456-7890 Cell: (123) 456-7890
[email protected] Professional Summary Assistant
Front Desk Manager with six years of experience in guest services, front desk operations, and hotel administra
Front Desk Manager with six years of experience in guest services, front desk operations, and hotel administrat
Desk Manager with six years of experience in guest
services,
front desk operations, and hotel administra
front desk operations, and hotel administrat
desk operations, and hotel administration.
Skill Highlights Hotel
operations Cashiering Guest
services Reservation management Account management PBX
operations Professional Experience Assistant
Front Desk Manager 7/1/2013 — Current Omni Corpus Christi Hotel — Corpus Christi, TX Manage front desk operations, including supervising, tasking, and evaluating s
Front Desk Manager 7/1/2013 — Current Omni Corpus Christi Hotel — Corpus Christi, TX Manage front desk operations, including supervising, tasking, and evaluating st
Desk Manager 7/1/2013 — Current Omni Corpus Christi Hotel — Corpus Christi, TX Manage
front desk operations, including supervising, tasking, and evaluating s
front desk operations, including supervising, tasking, and evaluating st
desk operations, including supervising, tasking, and evaluating staff.
My knowledge of
front desk management, familiarity with healthcare
operations, and commitment to providing efficient clerical
services makes me a suitable candidate for this position.
• Demonstrated ability to greet guests friendly and courteously, in sync with the hotel's standards and protocols • Highly experienced in operating courtesy shuttles and handling baggage for tours and / or dispatch purposes • Unmatched ability to recognize returning guests and welcome and escort them through the facilities • Qualified to store and retrieve luggage and other objects for guests, in accordance to hospitality standards and procedures • Proficient in ensuring that lobbies, bell closets and work areas are clean and presentable at all times • Highly skilled in safely and efficiently unloading luggage on curbsides, and promptly delivering it to guests» rooms • Hands - on experience in handling room
service requests and assisting guests with laundry
services • Deeply familiar with maintaining luggage carts and hailing taxis, and assisting with
front desk and housekeeping tasks • Solid track record of efficiently delivering luggage, messages and packages to guests while maintaining the integrity of all items • Adept at informing guests of emergency procedures and
operation of amenities within the room • Competent in inspecting guests» rooms for order and adequate supplies and timely providing items on loan to guests • Proven ability to provide assistance to concierge with her or his duties during busy periods, and manning the
front desk as needed
• Oversee
front office
operations such as reservations and check - ins to ensure that they are properly being handled • Provide assistance to guests over the telephone and in person by ensuring that they are made aware of the hotel's
services and facilities • Ascertain that as many as possible reservation slots are filled and accommodate new guests in empty ones • Assist
front desk staff in handling guest registration and room allocation tasks, according to their preferences
Job SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym
operations to ensure an exceptional «Judgement Free» member experience as well as a financially successful club.Essential Duties and ResponsibilitiesAssist in recruiting, hiring, training and developing a high performing staff consisting of Member
Service Representatives, Trainers and Custodians.Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.Assist with Staff Management and provide backup support to Club Manager as needed.Assist in scheduling and supervising staff.Member service oversight - Ensuring staff is providing a superior customer experience at all times.Assist in resolving or escalating employee issues or concerns.Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sig
Service Representatives, Trainers and Custodians.Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer
service guidelines.Assist with Staff Management and provide backup support to Club Manager as needed.Assist in scheduling and supervising staff.Member service oversight - Ensuring staff is providing a superior customer experience at all times.Assist in resolving or escalating employee issues or concerns.Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sig
service guidelines.Assist with Staff Management and provide backup support to Club Manager as needed.Assist in scheduling and supervising staff.Member
service oversight - Ensuring staff is providing a superior customer experience at all times.Assist in resolving or escalating employee issues or concerns.Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sig
service oversight - Ensuring staff is providing a superior customer experience at all times.Assist in resolving or escalating employee issues or concerns.Involved in all
front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign - up.
PROFESSIONAL HIGHLIGHTS • Over 4 years» experience working as a Medical
Front Desk Executive for Hamden Health Services • Well versed in greeting patients and providing instructions • In - depth knowledge of analyzing health benefits and verifying insurance information • Proficient in MS Office Suite and word processing software • Knowledge of both front office and clinical opera
Front Desk Executive for Hamden Health
Services • Well versed in greeting patients and providing instructions • In - depth knowledge of analyzing health benefits and verifying insurance information • Proficient in MS Office Suite and word processing software • Knowledge of both
front office and clinical opera
front office and clinical
operations
Part - time
Front Desk Staff will maintain product knowledge for all studio retail
operations, provide high level customer
service and hospitality to clients and will perform all other tasks as needed.
The ideal candidate will have experience working as an administrative assistant or
front desk clerk, strong customer
service skills and will assist the CPSE Program Manager in the efficient and smooth day - to - day
operations of the CPSE program.
Front Desk Supervisor — Beach House Inn, Port Aransas, Texas — August 2011 — September 2014 • Promoted efficient and productive front desk operations with clear communication and innovative procedures • Conducted weekly meetings to deliver reports, address issues, and encourage open line of communication • Trained 14 new employees • Awarded Employee of the Year in 2012 • Attended to all VIP guests to guarantee exceptional delivery of service • Educated staff on hotel events, pricing, promotional offers, services, and pro
Front Desk Supervisor — Beach House Inn, Port Aransas, Texas — August 2011 — September 2014 • Promoted efficient and productive front desk operations with clear communication and innovative procedures • Conducted weekly meetings to deliver reports, address issues, and encourage open line of communication • Trained 14 new employees • Awarded Employee of the Year in 2012 • Attended to all VIP guests to guarantee exceptional delivery of service • Educated staff on hotel events, pricing, promotional offers, services, and prod
Desk Supervisor — Beach House Inn, Port Aransas, Texas — August 2011 — September 2014 • Promoted efficient and productive
front desk operations with clear communication and innovative procedures • Conducted weekly meetings to deliver reports, address issues, and encourage open line of communication • Trained 14 new employees • Awarded Employee of the Year in 2012 • Attended to all VIP guests to guarantee exceptional delivery of service • Educated staff on hotel events, pricing, promotional offers, services, and pro
front desk operations with clear communication and innovative procedures • Conducted weekly meetings to deliver reports, address issues, and encourage open line of communication • Trained 14 new employees • Awarded Employee of the Year in 2012 • Attended to all VIP guests to guarantee exceptional delivery of service • Educated staff on hotel events, pricing, promotional offers, services, and prod
desk operations with clear communication and innovative procedures • Conducted weekly meetings to deliver reports, address issues, and encourage open line of communication • Trained 14 new employees • Awarded Employee of the Year in 2012 • Attended to all VIP guests to guarantee exceptional delivery of
service • Educated staff on hotel events, pricing, promotional offers,
services, and products
-1 year of experience in medical administrative support
services, medical office management, medical
front desk operations, medical records administrative, and / or referral processing, tracking and closure.
Looking for a
Front Desk Receptionist position using well - rounded experience in handling tier - one customer services to ensure satisfied customers and smooth operations of the front
Front Desk Receptionist position using well - rounded experience in handling tier - one customer services to ensure satisfied customers and smooth operations of the front d
Desk Receptionist position using well - rounded experience in handling tier - one customer
services to ensure satisfied customers and smooth
operations of the
front front deskdesk.
I possess hands - on experience in reception and
front desk tasks and am confident that my strong customer
service and administrative skills will serve significantly to manage the
operations of your spa.
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service, hotel
front desk, concierge, reservations, manager in training,
front office, hotel
operations, guest retention, guest satisfaction
Lied Lodge & Conference Center, Nebraska City • NE 2009 — 2009 Guest
Services Manager Spearheaded
operations, trained, developed, and scheduled over 15 employees including
front desk, spa, and shuttle drivers.