These risks include, in no particular order, the following: the
trends toward more high - definition,
on - demand and anytime, anywhere video will not continue to develop at its
current pace or will expire; the possibility that our products will not generate sales that are commensurate with our expectations or that our cost of revenue or operating expenses may exceed our expectations; the mix of products and
services sold in various geographies and the effect it has
on gross margins; delays or decreases in capital spending in the cable, satellite, telco, broadcast and media industries; customer concentration and consolidation; the impact of general economic conditions
on our sales and operations; our ability to develop new and enhanced products in a timely manner and
market acceptance of our new or existing products; losses of one or more key customers; risks associated with our international operations; exchange rate fluctuations of the currencies in which we conduct business; risks associated with our CableOS ™ and VOS ™ product solutions; dependence
on market acceptance of various types of broadband
services,
on the adoption of new broadband technologies and
on broadband industry
trends; inventory management; the lack of timely availability of parts or raw materials necessary to produce our products; the impact of increases in the prices of raw materials and oil; the effect of competition,
on both revenue and gross margins; difficulties associated with rapid technological changes in our
markets; risks associated with unpredictable sales cycles; our dependence
on contract manufacturers and sole or limited source suppliers; and the effect
on our business of natural disasters.
The paper's findings are considered in the context of
current market trends: the increase in high definition channels, decrease in television watching (e.g. DTT, cable, satellite, IPTV) particularly amongst the younger populations, the move towards
on - line and
on - demand
services and changes in content investment.
Answered customers» questions and addressed problems and complaints in person and via phone.Educated customers
on product and
service offerings.Offered exceptional customer
service to differentiate and promote the company brand.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept
current on market and product
trends to effectively answer customer questions.Balanced the needs of multiple customers simultaneously in a fast - paced call center.