If you are employed in a corporate
setting as a service manager, then your job responsibilities would be coordinating, directing, and managing all the various support services that take place inside the organization.
Not exact matches
Sequence is used
as a system of record by a diverse
set of companies including mobile wallets, crypto asset exchanges, lending platforms, sharing economy apps, payment
services, funding sites, asset
managers, and many more.
The opportunity
set for Event Driven
managers also remained supportive
as new merger deals were announced in areas that included hospitality
services as well
as the Energy, Financials, and Information Technology sectors.
«Denizen solves a very significant problem for more than 50 million expats and 250 million migrants,» Ian Ormerod, General
Manager of New Digital Businesses at BBVA told bobsguide «The
service is
set to expand in 2018, adding
as many
as ten top European Union countries in the second half of the year
as well
as the United Kingdom.
Laca has a beard - so does Giroud.Other than the fact they are both French there is no comparison.Give this kid (yeah I know he's 26 but that's still young at my age) the
service and he will be a top top player.Look at his movement and see how frustrated he gets
as the ball continually goes from side to side and backwards.I see a lot of Ian Wright in this boy but even Wrighty would struggle with the way we are
set up and play.When Sánchez is gone he will become our main man and just watch the difference.Remember those days when the football was slick and fast?Remember when we had pace all through the team and had players who knew how to use it?When we change
manager a bring in a coach who gets the best from players by playing to their strength you will see a totally different Lacazette and Arsenal
Locals earn income
as land
managers, entrepreneurs or food and
service providers — and at least part of the tourist income is
set aside for projects which provide benefits to the community
as a whole.
Extra features list following: Ask MM counselor by email and live chat Initiate sending emails / chatting online Respond to others» first date ideas Email / Wink filter
settings Check if sent mail is read on site Check how often a user replies to emails Advanced / Saved / Keywords / Photo State / Province or Zip / Postal Code / City Millionaire / Income Who is interested in me / viewed me / liked my photo / answered my questions New / Verified / Recommended members View compatible matches / Reverse matches View certified Millionaires View last login time Hide others from search results Show up at the very TOP in searches Prioritize & Highlight listing in search / browse results & emails Get highlighted
as a featured member Become certified Millionaire Manage profile / photo privacy
setting Request access to private album Check MM counselor Q & A Successful dating advice and safety tips (1,200 +) Receive priority customer care Have your own account
manager to enjoy more personalized
services.
Access to live Filter
settings for emails and winks Read receipts for emails Prioritized listing in searches Ability to upload and maintain private albums Receive priority customer care Personalized
services through private account
manager Get highlighted
as a featured
Instead of civil servants or the
managers of a regulated company designating the details of how to achieve politically
set goals..., private for - profit and nonprofit companies could offer this
as a
service in the market, for a fee.
OT - Lymphedema Certified Shift: Full time, Days, Weekend
as needed Rolling Meadows Reporting to the Rehab
Services Manager or Rehabilitation Supervisor with accountability to the Director and Team, performs evaluations, treatment planning, goal
setting and
Working
as an office assistant; provide administrative support and assistance to the finance and hr department, assist the hr
manager; responsible for all clerical duties in the office; provide excellent customer
service to the every customer; responsible for handling all computer related work like - preparing reports, answering mails,
setting functions on the computer and so on; responsible for looking after the administration of accounts payable and receivable
An individual with excellent customer
service skills and experience of dealing with customers looking forward to work
as a business relationship
manager in a reputed organization where my years of experience and skill
sets can be best utilized.
As part of their duties, client
services managers set and enforce standards for client relations.
By furthering your education and honing your skills, you can
set yourself up for a lucrative future
as an accountant, office
manager, or staff
services manager.
Technical
Services Managers coordinate information technology staff and complete duties such
as handling security maintenance,
setting business objectives, improving performance, implementing company policies, and training employees.
For instance,
service managers working in a hotel
setting will have different job duties
as compared to those working in a factory.
By means of numerous assignments and workshops, this career growth course teaches the students about several subjects such
as, aiming and administrating goals, individual finances, characterizing superiority of performance in the place of work, identifying the significance of relational communiqué and gaining knowledge about when and where to employ it for obtaining the most valuable result, evaluating and appreciating the steps involved in the
service processes from an
manager's view point, introducing thriving tools for system and career search in the present hard - hitting financial system, knowing the conception in the wake of interviewing, giving right answers to those tricky questions, distinguishing several skill -
set features and preparing vital marketing credentials such
as, resume preparation, writing cover letter and thanks letter for entering and defending the students career.
• Effectively respond to inquiries over the telephone and in person, regarding company
services and products • Perfectly prepare correspondence such
as memos, notices, letters and emails according to
set principles of the company • Create and maintain complex filing and recordkeeping systems to ensure safety and confidentiality of the each record and file • Schedule appointments based on executives» calendars and ensure that appropriate follow - up is conducted • Make travel and accommodation arrangements for executives and
managers by remaining within budgetary confinements
• Conduct research activities in area of concern and provide valuable feedback to the management • Write and edit management documentation and assist
managers in tracking projects • Assist in the creation and implementation of strategic management plans • Participate in iteration planning and requirements gathering activities • Act
as a coordinator between different projects • Make sure that all projects are implemented according to
set requirements and guidelines • Keep team members of each project up to date with project status and issues • Provide support to general office duties such
as budget reconciliation, correspondence and database management • Assist senior management to
set organizational goals and objectives • Use technology to perform mathematical calculations and research activities • Provide internal meetings facilitation with various project teams • Suggest ways to improve internal operations effective and productive • Make sure that all concurrent projects are launched on published schedules • Create and maintain databases for management tracking purposes • Perform data entry
services to handle project information • Assist in resolving project design and resource issues to minimize delays • Assemble and analyze statistical data and provide meaningful interpretations • Establish and maintain effective communication with customers to ensure recurring business opportunities • Develop and deliver instructional materials for each individual project • Provide administrative backup support for various positions within the management on a need basis
General
Manager, Robust Industries, Denver, CO — July 2014 — Present • Oversee five functional
managers and develop departmental goals and objectives for each in alignment with company initiatives • Manage all efforts to recruit and hire the industry's top talent, and verify that training needs are met for superior customer
service • Collaborate with other key professionals to oversee the delivery of all product to guarantee it is in line with the quality standards
set by executive management • Report goals, strategies, progress, and results to a board of six executive supervisors each quarter • Strategize and implement tactics that enable effective market competition and build brand awareness
as well
• Energetic, dependable administrative
services professional seeking a position
as an Office
Manager at Nanbiosym utilizing ability to manage supplies, supervise personnel,
set goals and handle records.
Four Seasons, Lake Worth, FL 6/2013 — Present Server Assistant • Assist hosts in looking for appropriate seating arrangements for patrons on waiting lists • Seat patrons and offer menus and welcome drinks and water to them • Accompany the waiter while orders are being taken and ensure that order slips are delivered to the kitchen area • Follow up on orders, expediting them
as much
as possible, and check prepared orders for accuracy • Bring orders from the kitchen area to patrons» tables and assist servers in placing them in front of each patron • Refill water glasses and take and process orders for additional beverage and food items • Clean tables and chairs
as soon
as patrons leave, and bus them immediately so that they are ready for the next
set of patrons • Stock
service and condiments stations, ensuring that any item low in supply is obtained, or communicated to the
manager
Administrative Technician III for Texas Department of Transportation: - Implement improved and time saving procedures; consistently reduce overhead costs, improve workflow and increase office efficiency - Create and maintain a database of public assistance complaints; assign an internal investigator to each case and follow - up once closed - Developed and monitor a calendar system using PowerPoint where accurate records of vacation / sick leave / comp time used and accrued are tracked month - to - month for comparison with monthly time sheets - Answer inquiries from the general public, vehicle storage facility operators, motor carriers, the trucking industry and other state / federal agencies regarding rules, laws and regulations governing the issuance of motor carrier credentials - Prepare correspondence (email and written) and review for completeness and correctness - Field calls and manage administration, resolve a wide - range of staff dilemmas and challenging situations on a daily basisPrincipal Administrative Assistant for Solar Turbines, Inc.: - Provided support to Directors, Department
Managers, Project
Managers and Project Engineers
as well
as international personnel - Maintained detailed calendars of appointment schedules for business meetings, conferences, domestic / international travel arrangements and special events - Expertly ran this fast - paced, large office encompassing office and structure maintenance, scheduling of machine / equipment
service and repairs, and ordering and stocking office supplies; updated and maintained department web pages - Compiled, created and distributed financial reports and PowerPoint presentations - Edited and formatted technical documentation and maintained filing systems - Coordinated extensive domestic and international travel arrangements, including air, hotel, car and meeting locations - Planned departmental meetings, special events and office movesSenior Administrative Assistant for Solar Turbines, Inc.: - Supported Department
Manager and Supervisors, Manufacturing Engineers and shop personnel - Tracked and monitored pending and confidential correspondence and financial information - Prepared apprenticeship packets for distribution; received applications, recorded data, and
set - up and coordinated Differential Aptitude Tests; notified applicants of test results and set - up initial interviews - Coordinated special events; managed information systems and maintained web pages; oversee special projects - Resolved office obstacles, communication barriers and complicationsSenior Program Assistant for Solar Turbines, Inc.: - Photographed, downloaded and printed digital pictures of parts, processes and people involved in Rotor CAM area - Created and produced departmental newsletter; initiated Receiving Inspection Records Retention process (scanned records onto CD for easy and accessible retrieval and storage)- Set - up and coordinated meetings and special events; created slide show presentations and maintained web pagesPag
set - up and coordinated Differential Aptitude Tests; notified applicants of test results and
set - up initial interviews - Coordinated special events; managed information systems and maintained web pages; oversee special projects - Resolved office obstacles, communication barriers and complicationsSenior Program Assistant for Solar Turbines, Inc.: - Photographed, downloaded and printed digital pictures of parts, processes and people involved in Rotor CAM area - Created and produced departmental newsletter; initiated Receiving Inspection Records Retention process (scanned records onto CD for easy and accessible retrieval and storage)- Set - up and coordinated meetings and special events; created slide show presentations and maintained web pagesPag
set - up initial interviews - Coordinated special events; managed information systems and maintained web pages; oversee special projects - Resolved office obstacles, communication barriers and complicationsSenior Program Assistant for Solar Turbines, Inc.: - Photographed, downloaded and printed digital pictures of parts, processes and people involved in Rotor CAM area - Created and produced departmental newsletter; initiated Receiving Inspection Records Retention process (scanned records onto CD for easy and accessible retrieval and storage)-
Set - up and coordinated meetings and special events; created slide show presentations and maintained web pagesPag
Set - up and coordinated meetings and special events; created slide show presentations and maintained web pagesPage 2
THE J.CREW ASSISTANT
MANAGER [Hourly Part - Time, reports to a store director] What The Role is All About Our Assistant
Managers: *
Set the pace for all associates
as selling and
service leaders.
DUTIES AND RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: • Maintain a complete understanding of the wireless industry, wireless phones, rate plans, features and
services offered by Sprint • Build long - term customer relationships through timely account management, and develop sales prospects and referrals • Actively work with existing customers to provide additional accessories, features and add - on's • Participate in outside sales generation activities — flyers, events etc • Proactively follow up with customer
service • Meet and exceed month performance quotas
set for both personal and store performance • Maintain store inventory in a secure area • Conduct daily, weekly and monthly counts of inventory
as outlined by policy • Research inventory discrepancies immediately upon discovery • Ensure retail displays are complete and fully stocked,
as well
as price tags displayed in a clear and professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store
Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and
Manager with in store daily operations • Reconcile and deposit all cash daily
as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports
as assigned by store
manager and
manager and iMobile
My duties
as a salon
manager included goal
setting, scheduling, managing payroll, enforcing salon regulations, providing excellent customer
service,
as well
as providing haircuts, color, perms, etc..
Summary of Qualifications and Skills * More than 10 years» experience
as Administrative, Executive, Legal / Medical Assistant and Office
Manager * Customer
service (investigate / resolution / report) * 8 years Real Estate, locate properties, negotiating purchases, closings, bank financing, hiring / managing / evaluations of staff,
set up projects to include meeting scheduled deadlines for completion stages, purchase and negotiate sup...
Experienced, Dedicated, and very successful Senior Project
Manager and Business Systems Analyst currently functioning
as independent consultant, but seeking to establish solid roots in well - managed and challenging corporate or professional
services firm that leverages my skill -
set and thus enables me to contribute to your firm's success, develop new skills, and provides growth, leadership, and mentoring opportunities.
Approved by the specific
service / program and be listed in Appendix A Adhering to organizational specific policy and / or procedures
set forth by Childrens Community Practices for the procedure, intervention and / or mediation administration Competency verification, initial and annual
as indicated by the hospital or Program
Manager.
Helped with preparation,
set - up, and
service for catering events.Performed all general
manager duties
as well
as cooked full line breakfast and lunch for a facility of 300 employees.Spoke with patrons to ensure satisfaction with food and
service.
Food and Beverage Director / Senior Genaral
Manager who has over 19 years experience in managing Full
Service Food & Beverage / Catering Operations in a Hotel
setting as well
as large Franchise Restaurant Operations.
Professional Duties & Responsibilities Supervised administrative support team ensuring effective and efficient operations Trained new associates in daily operations, claim processing, and company policies Oversaw invoicing, branch claims, liability reports, and company checking account Investigated off site damage reports and provided claim process recommendations Analyzed processes and introduced plan to reduce claims and increase efficiency Directed and oversaw company special events from conception to implementation Managed calendars for Chief Operations Officer, General
Manager, and sales team Provided excellent customer
service ensuring client satisfaction and repeat business Maintained customer information database guaranteeing organized client information Opened new client accounts and upgraded existing
services Handled marketing duties including advertisements in yellow pages Inventoried company office supplies and replenished
as needed Served
as first point of contact between company and clients Researched and purchased new multiline phone system for reception team Significant experience conducting sales and customer
service in a retail
setting
Human Resource
Manager — Duties & Responsibilities Direct human resource operations and support staff ensuring efficient and effective operations Responsible for benefit administration including employee leave, 401 (k)'s, and insurance Oversee payroll, departmental budgets, accounts payable, and accounts receivable Recruit, interview, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand, policies, and employment law Implement professional development program to enhance team skill
sets and employee value Oversee employee recognition program to highlight notable achievements and boost team morale Review employee performance and recommend promotion or disciplinary action
as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Negotiate and confirm contracts with vendors, partners, employees, and clients Create and present financial reports and purchasing proposals to senior management Build and strengthen long term relationships with clients, vendors, and community leaders Direct purchasing and licensing of information technology equipment and software Assist students and families with financial aid application process Provide additional administrative support including data entry, phones, and customer
service Utilize proficiencies in English and Spanish to effectively serve clients of varied backgrounds Perform all duties in a positive, professional, and courteous manner
Arrowhead Electronic Healthcare, Inc. (Austin, TX) 3/2008 — 8/2010
Manager, Customer Support and Corporate Facilities • Oversaw customer service operations and staff ensuring effective and efficient operations • Set team schedules, workflows, and documented compliance with all corporate policies • Trained junior team members in customer service best practices • Tracked and communicated performance metrics for customer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support as
Manager, Customer Support and Corporate Facilities • Oversaw customer
service operations and staff ensuring effective and efficient operations •
Set team schedules, workflows, and documented compliance with all corporate policies • Trained junior team members in customer
service best practices • Tracked and communicated performance metrics for customer
service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and
services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served
as office
manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support as
manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support
as needed
Professional Experience Grant Thornton, LLP (Alexandria, VA) 2008 — Present
Manager • Delivered business advisory
services to the Transportation Security Administration • Designed custom web - based data collection and business intelligence reporting systems • Utilized MicroStrategy technology in support of TSA performance review systems • Developed product strategy, timelines, system requirements, workflows, and process maps •
Set project priorities with TSA leadership and delegated responsibilities to consulting team • Supported agile software development with recurring product release every 8 - 10 weeks • Delivered smooth product implementation through staff training and education • Served
as liaison between TSA leadership, stakeholders, and technical personnel • Ensured that products met company data management needs and exceeded expectations
Office
Manager — Duties & Responsibilities Manage office operations for a variety of businesses and not for profit institutions Serve
as trusted advisor to senior leadership and member of various advisory committees Train and supervise large staffs ensuring they understand the brand and adhere to corporate protocols Build and strengthen professional relationships with clients, partners, vendors, and senior leadership
Set and strictly enforce departmental budgets and project timelines ensuring efficient operations Create and oversee various fundraisers including all logistics, staffing, and marketing Design and implement employee development curriculum enhancing team morale and skill
sets Perform human resource functions including recruitment, discipline, termination, and benefit administration Represent the company at public speaking engagements building community respect and goodwill Responsible for material procurement valued in excess of $ 10 million and an additional $ 20 million in inventory Reduce yearly operational costs by more than $ 1 million through effective management techniques Negotiate and administer contracts with vendors and partners ensuring favorable and profitable conditions Oversee all corporate hardware and software purchases, database management, and other IT functions Assist with marketing, sales, and customer
service initiatives resulting in significant revenue gains Maintained accurate and secure client records, sales reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Office
Manager — Duties & Responsibilities Provide office management and administrative support across a variety of industries and
settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Manage marketing, sales, and customer
service ensuring profitable and efficient operations Responsible for accounts payable / receivable, budgets, and other accounting functions Direct human resources including payroll, benefit administration, and talent recruitment Design and distribute marketing materials, corporate newsletters, and other collateral Cut company expenses by 40 % through effective inventory and order management procedures Negotiate contracts with vendors resulting in a 30 % reduction in expenses Serve
as liaison between multiple departments and senior leadership Oversee large scale office renovation while ensuring zero productivity losses Manage corporate correspondence and reception duties including written, telephone, and in - person
service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize special events, meetings, and corporate travel arrangements Study internal literature to become an expert on products and
services Consistently recognized and promoted for excellence in office management Represent company brand with poise, integrity, and positivity
Business
Manager — Duties & Responsibilities Direct daily restaurant operations, marketing, customer
service, and finances for multiple establishments Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment
Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales through effective marketing and customer
service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards Create employee development programs building staff skill
sets and value Utilize employee recognition tactics to build morale and company loyalty Develop a loyal client base through excellent customer
service and a quality product Build and strengthen relationships with clients, staff, vendors, and community leaders Perform administrative duties such
as data entry, filing, faxing, and phones
as needed Fluent in Albanian, English, and Spanish.
Insert Title — Duties & Responsibilities Serve
as art director, press
manager, photographer, IT assistant, maintenance technician, and customer
service rep Manage corporate art / advertising department and oversee more than 270 orders per day Create publication layouts, promotional campaigns, advertisements, and other collateral for varied clientele Conceive photography concepts,
settings, and capture engaging images for company projects Oversee project timelines, staff workflows, quality control, and staff development programs Perform maintenance on digital printing equipment ensuring cost effective and professional operations Design and implement corporate safety protocols
as Safety Committee Co-chairman Assist IT department with computer maintenance, network administration, and troubleshooting Oversee customer
service operations ensuring client satisfaction with corporate art products and
services Implement methods to reduce costs while enhancing team productivity Skilled in PC, Mac, Microsoft Office Suite, Photoshop 5 - CS5, Corel Draw 9 - x3, Illustrator 8 - CS3, Poser 8, In - Design CS, and Adobe Acrobat Proficient in Nikon D Series, Roland Versa Cam, Encad Wide Format, Acuity UV 2504, Presstek 34 DI, Xenetech Laser Engraver, and Epson Printer Proof Certified welder, forklift operator, heavy equipment operator, and air compressed systems technician Study internal literature to become an expert on products and
services Consistently promoted due to excellence in team management, art production, and dedication to company values Represent company brand with poise, integrity, and positivity
Human Resource
Manager — Duties & Responsibilities Direct human resource operations and support staff ensuring efficient and effective operations Responsible for benefit administration including employee leave, 401 (k)'s, and insurance Oversee payroll, departmental budget, accounts payable, and accounts receivable Recruit, interview, screen, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand, policies, and employment law Implement professional development program to enhance team skill
sets and employee value Oversee employee recognition program to highlight notable achievements and boost team morale Review employee performance and recommend promotion or disciplinary action
as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Build and strengthen long term relationships with supervisors, peers, and community leaders Provide additional administrative support including data entry, phones, and customer
service Utilize proficiencies in English, Hindi, and Malayalam to effectively serve clients of varied backgrounds Perform all duties in a positive, professional, and courteous manner
Professional Duties & Responsibilities Served
as office
manager ensuring effective, efficient, and profitable operations Recruited, trained, and supervised administrative personnel and salon talent Responsible for accounting, billing, payroll, and inventory management Directed marketing and advertising resulting in significant sales and brand awareness Negotiated contracts with vendors, partners, and clients Oversaw compliance with all applicable health and safety regulations Designed and implemented employee development program to increase team skill
sets Utilized employee recognition program to boost morale and dedication to company goals Provided excellent customer
service ensuring client satisfaction and repeat business Performed additional administrative duties including faxes, photocopying, and filing Conducted all responsibilities in courteous, polite, and positive manner
Business
Manager — Duties & Responsibilities Direct daily restaurant operations, marketing, customer
service, and finances for multiple locations Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment
Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales by 5 % each year through effective marketing and customer
service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards Create employee development programs building staff skill
sets and value Utilize employee recognition tactics to build morale and company loyalty Develop a loyal client base through excellent customer
service and a quality product Build and strengthen relationships with clients, staff, vendors, and community leaders Completed management training program through Fatburger corporate university Certified in ServeSafe food handling procedures Perform administrative duties such
as data entry, filing, faxing, and phones
as needed Represent brand with positivity, dedication, and professionalism
Life Action, Inc. (City, TN) 9/2002 — 8/2006 Vehicle Maintenance
Manager • Responsible for the diagnosis and repair of fleet vehicles • Perform full
service repairs on 1/4 ton cars to2 ton vans •
Set and strictly adhere to project timelines and budgets • Oversee inventory and replenish supplies
as needed
Hospitality Sales
Manager — Duties & Responsibilities Direct all daily operations, sales, customer
service, and finances for multiple hotels, resorts, and other businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Design and implement marketing and sales campaigns resulting in increased revenue Consistently exceed sales goals through effective marketing, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Perform research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Develop a rapport with customers and orient them to various products and
services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and
services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill
sets and value Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such
as data entry, filing, faxing, and phones
as needed Represent company brand with poise, integrity, and positivity
Project
Manager / Compliance Officer — Duties & Responsibilities Oversee daily operations of purchasing, inventory, and shipping departments across multiple industries Recruit, train, and direct staffs ensuring they understand the brand and adhere to company policies and procedures
Set and strictly adhere to departmental budgets and schedules Responsible for product inventory and office supplies ordering replacements
as needed Research products and negotiate cost effective purchasing agreements Oversee shipping and receiving utilizing UPS, DHL, FedEx, and others Build and maintain information database regarding all shipments, purchases, and related information Strengthen professional relationships with coworkers, customers, and business partners Provide exceptional customer
service resulting in repeat business Develop proficiencies in office equipment repair and maintenance Study internal literature to become an expert on products and
services Provide administrative support including data entry, IT support, and other tasks
as needed Represent company brand with poise, integrity, and positivity
Project
Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center
Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill
sets Responsible for the implementation and operation of technical facets such
as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations
Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues
Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer
service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and
services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client
Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce
Service Manager • Responsible for overseeing daily operations of a 35 Account
Manager call center ensuring effective operations • Recruit and train new sales and customer
service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce
service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer
service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce
service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such
as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations •
Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt
Manager and negotiate with creditors to reduce client
Account Representative — Duties & Responsibilities Experienced
manager with a background in purchasing, inventory, customer
service, accounting, and sales Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures
Set and strictly adhere to departmental budgets and timelines Consistently meet or exceed sales goals through networking, in personal sales, and other tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Oversee $ 8.9 million company inventory, supply, and purchasing operations Achieve fill rate performance of 95.7 % in 2010 Oversee varied material purchasing while constantly analyzing market and pricing trends Review proposals, negotiate prices, select suppliers, and oversee purchasing / delivery logistics Responsible for forecasting, requirements analysis preparation and execution, RFP processes, bid analysis, negotiations, and contract awards in accordance with company guidelines Provide financial oversight of accounts receivable, payable, and general ledger ensuring profitable operations Serve
as departmental liaison for corporate Diversity and Inclusion initiative Represent company brand with poise, integrity, and positivity
Resort
Manager — Duties & Responsibilities Directed all daily operations, customer
service, personnel, and finances for multiple hotels and resorts Increased Guest
Services scores by 21 % and Guest Loyalty Program enrollment by 138 % Consistently ranked
as one of the top 50 sales agents throughout the United States Oversaw human resources, accounting, marketing, special events, and sales efforts Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment
Set company budgets, maintained profit / loss statements, and ensured overall financial health Performed site inspection tours
as well
as potential client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations Created employee recognition and development programs building staff dedication, skill
sets, and value Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent customer
service and a quality guest experience Built and strengthened relationships with clients, staff, vendor, and community leaders Performed administrative duties such
as data entry, filing, faxing, and phones
as needed
Professional Duties & Responsibilities Directed all daily operations, customer
service, personnel, and finances for varied restaurants Designed and implemented marketing and sales campaigns resulting in increased business Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw assistant
managers, hosts, waiters, and kitchen staff
Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Ensured compliance with all applicable health and safety regulations Created employee development programs building staff skill
sets and value Utilized employee recognition tactics to build morale and company loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent customer
service and a quality product Ensured staff compliance with corporate food and beverage standards of excellence Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such
as data entry, filing, faxing, and phones
as needed