Sentences with phrase «site call center manager»

Communicates daily with off - site Call Center Manager on all operational functions.

Not exact matches

Tags for this Online Resume: training, on site managment, property manager, leaseing managment, advertisement, apt management, basic financial, interview, screening, hiring, ect, operations manager leasing, renting, service advisor, implementing and overseeing project s, sales / lease purchases management, basic ar / ap, front office phones, scheduleing, consulting, maintaining websites / sale, call center training / managment / retention / customer service, retail management, work from home customer service

Tags for this Online Resume: operations manager, customer service manager, call center management, on - site management, staffing, employee development

Tags for this Online Resume: Call Center, Interactive Voice Response, Forecasting, Management, Quality Assurance, Sales, Profit and Loss Management, Assessments, Client Relationship Management, Coaching and Development, Customer Satisfaction, Microsoft Office, Customer Service, Technical Support, Call Center Director, Site Director, Senior Operations Manager

Tags for this Online Resume: call center manager, call center operations manager, call center director, customer service manager, client services manager, site director

Tags for this Online Resume: Telecom, Avaya, PBX, MCSE, Desktop Support, Microsoft Office, Documentation, Team Player, Communication Manager, Avaya Site Administration, Windows 7, Windows 8, Server 2008, Server 2012, Verint, Uptivity, Call Center, Agent Login, Voicemail, Ayava Aura, AVST, VDN, Vector, Route Pattern, Trunk Group, Media Gateway, EC500

Tags for this Online Resume: Cisco Call Manager, Cisco Unity, IPCC Express, Unified Communications, IP telephony services, Remote Access administrator, VOIP Engineer, technical support, RSA Securid Administrator, Aspect ACD system, Chatterbox IVR system, Juniper SSL / VPN administrator, circuits, broadband services, · Remote site telephony / data requirements (analysis, pricing, ordering, maintenance, problem determination / resolution), DSL, Technical Writer, Unified Communications Manager, Cisco Contact Center Express, Cisco Unity Connections

Hershey Entertainment and Resorts Company, Hershey, PA VICE-PRESIDENT OF SALES 2004 - 2009 Functioned as Senior Officer in conjunction with six VPs including finance, general counsel, human resources, marketing, entertainment division, and resort division Directed sales and marketing operations of three divisions involving two hotels, theme park, 10,000 seat arena, corporate sponsorships, hockey sales and luxury suites, and premium / club seating Reported directly to the CEO and collaborate with core operational departments Designed sales compensation commission plan for each division Administered and streamlined annual budget process for sales divisions Evaluated, reviewed, and monitored capital budgets and projects Executed company - wide site inspection form and procedures ensuring consistent management of clients; implement sales training program for all sales managers Key Accomplishments: Successfully achieved record revenue for each sales division from 2005 to 2007 with annual sales revenue of $ 350 million and more than $ 300 million in invested capital Integrated and improved sales call center facilitating one stop shopping for the customers Played a key role in the launching of marketing partnership with Air Marketing Instituted advisory boards for all divisions with focus groups on key feeder markets Successfully created the first North American MPI Chapter in more than 5 years, Mid-Penn MPI

Call Center Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offerCall Center Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offCenter Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offercall center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offcenter associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offercall back programs, catalog inventories, and web - site offerings