Sentences with phrase «skilled call center manager»

AllSeason Solar is looking for a skilled Call Center Manager to supervise daily operations and personnel aiming for maximum efficiency.

Profile: A highly skilled call center manager with nine years of experience in call centre management.

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost - effectiveness.

Not exact matches

Time for some brutal honesty... this team, as it stands, is in no better position to compete next season than they were 12 months ago, minus the fact that some fans have been easily snowed by the acquisition of Lacazette, the free transfer LB and the release of Sanogo... if you look at the facts carefully you will see a team that still has far more questions than answers... to better show what I mean by this statement I will briefly discuss the current state of affairs on a position - by - position basis... in goal we have 4 potential candidates, but in reality we have only 1 option with any real future and somehow he's the only one we have actively tried to get rid of for years because he and his father were a little too involved on social media and he got caught smoking (funny how people still defend Wiltshire under the same and far worse circumstances)... you would think we would want to keep any goaltender that Juventus had interest in, as they seem to have a pretty good history when it comes to that position... as far as the defenders on our current roster there are only a few individuals whom have the skill and / or youth worthy of our time and / or investment, as such we should get rid of anyone who doesn't meet those simple requirements, which means we should get rid of DeBouchy, Gibbs, Gabriel, Mertz and loan out Chambers to see if last seasons foray with Middlesborough was an anomaly or a prediction of things to come... some fans have lamented wildly about the return of Mertz to the starting lineup due to his FA Cup performance but these sort of pie in the sky meanderings are indicative of what's wrong with this club and it's wishy - washy fan - base... in addition to these moves the club should aggressively pursue the acquisition of dominant and mobile CB to stabilize an all too fragile defensive group that has self - destructed on numerous occasions over the past 5 seasons... moving forward and building on our need to re-establish our once dominant presence throughout the middle of the park we need to target a CDM then do whatever it takes to get that player into the fold without any of the usual nickel and diming we have become famous for (this kind of ruthless haggling has cost us numerous special players and certainly can't help make the player in question feel good about the way their future potential employer feels about them)... in order for us to become dominant again we need to be strong up the middle again from Goalkeeper to CB to DM to ACM to striker, like we did in our most glorious years before and during Wenger's reign... with this in mind, if we want Ozil to be that dominant attacking midfielder we can't keep leaving him exposed to constant ridicule about his lack of defensive prowess and provide him with the proper players in the final third... he was never a good defensive player in Real or with the German National squad and they certainly didn't suffer as a result of his presence on the pitch... as for the rest of the midfield the blame falls squarely in the hands of Wenger and Gazidis, the fact that Ramsey, Ox, Sanchez and even Ozil were allowed to regularly start when none of the aforementioned had more than a year left under contract is criminal for a club of this size and financial might... the fact that we could find money for Walcott and Xhaka, who weren't even guaranteed starters, means that our whole business model needs a complete overhaul... for me it's time to get rid of some serious deadweight, even if it means selling them below what you believe their market value is just to simply right this ship and change the stagnant culture that currently exists... this means saying goodbye to Wiltshire, Elneny, Carzola, Walcott and Ramsey... everyone, minus Elneny, have spent just as much time on the training table as on the field of play, which would be manageable if they weren't so inconsistent from a performance standpoint (excluding Carzola, who is like the recent version of Rosicky — too bad, both will be deeply missed)... in their places we need to bring in some proven performers with no history of injuries... up front, although I do like the possibilities that a player like Lacazette presents, the fact that we had to wait so many years to acquire some true quality at the striker position falls once again squarely at the feet of Wenger... this issue highlights the ultimate scam being perpetrated by this club since the arrival of Kroenke: pretend your a small market club when it comes to making purchases but milk your fans like a big market club when it comes to ticket prices and merchandising... I believe the reason why Wenger hasn't pursued someone of Henry's quality, minus a fairly inexpensive RVP, was that he knew that they would demand players of a similar ilk to be brought on board and that wasn't possible when the business model was that of a «selling» club... does it really make sense that we could only make a cheeky bid for Suarez, or that we couldn't get Higuain over the line when he was being offered up for half the price he eventually went to Juve for, or that we've only paid any interest to strikers who were clearly not going to press their current teams to let them go to Arsenal like Benzema or Cavani... just part of the facade that finally came crashing down when Sanchez finally called their bluff... the fact remains that no one wants to win more than Sanchez, including Wenger, and although I don't agree with everything that he has done off the field, I would much rather have Alexis front and center than a manager who has clearly bought into the Kroenke model in large part due to the fact that his enormous ego suggests that only he could accomplish great things without breaking the bank... unfortunately that isn't possible anymore as the game has changed quite dramatically in the last 15 years, which has left a largely complacent and complicit Wenger on the outside looking in... so don't blame those players who demanded more and were left wanting... don't blame those fans who have tried desperately to raise awareness for several years when cracks began to appear... place the blame at the feet of those who were well aware all along of the potential pitfalls of just such a plan but continued to follow it even when it was no longer a financial necessity, like it ever really was...

My past work experience has shaped me into an Operations Manager with skills in Call Center Operations and staff training and development servicing a wide array of global corporations.

At a call center, a sales manager needs to control a given team of sales representatives, train them in terms of product knowledge, soft skills and the time deadlines.

My past work experience and educational success has shaped me into a Business Manager with skills in Sales, Human Resources, Procurement and Call Center Operations servicing a wide array of global corporations.

*** Promoted to Supervisor position above *** COMPUTER KNOWLEDGE & MECHANICAL SKILLSMicrosoft Windows 2002 XP Professional including Excel, Word, PowerPoint, Access, Publisher, Microsoft Project, MS Outlook, and Schedule +, Lotus Notes, Internet Explorer 7.0, Adobe Acrobat, Foxfire — PeopleSoft Human Resource and Procurement / Purchasing Database Systems - «Adminstaff» — «Timekeeper» Attendance Tracking — ACD Call Center Mgmt Systems, Toshiba Strata CS Viewpoint, OnBase, ExCapp, PMS — Fiserv Paperless Mgmt Systems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — SkillPath

Inbound call center manager cover letters should highlight the candidate's managerial skills to get the desired jobs.

A cover letter for an inbound call center manager should highlight all these skills.

I have the strong managerial skills that I want to nurture as a training manager; hence I wish to obtain the job of a call center - training manager in a respected company.

Knowledge and Skills Requirements A good call center floor manager should demonstrate excellent customer service.

Communication, organization, proper decision - making, analytical and multitasking skills are traits of exceptional call center floor managers.

Customer service Skills: Call center managers are adept at courteously interacting with customers and ensuring their requirements are met

Owners and managers have a responsibility for making sure their customer service team is equipped with the skills they need to thrive in a busy call center environment.

You need to demonstrate the skills and experience that hiring managers are looking for, and that's why you need a well - written Entry Level Call Center cover letter.

Create Resume DEJA TURNER 100 Main Street, Cityplace, CA, 91019 [phone] [email protected] Professional Summary Skills Top - rated sales performance Avaya Software knowledge Skilled in call center operations Talented client relations manager Customer interface expertise Customer service award Creative problem solver Exceptional communication skills Strong client relations Strategic sales knowledge Credit card processing Work History Manager -LSB-...] Continue ReaSkills Top - rated sales performance Avaya Software knowledge Skilled in call center operations Talented client relations manager Customer interface expertise Customer service award Creative problem solver Exceptional communication skills Strong client relations Strategic sales knowledge Credit card processing Work History Manager -LSB-...] Continue Remanager Customer interface expertise Customer service award Creative problem solver Exceptional communication skills Strong client relations Strategic sales knowledge Credit card processing Work History Manager -LSB-...] Continue Reaskills Strong client relations Strategic sales knowledge Credit card processing Work History Manager -LSB-...] Continue ReManager -LSB-...] Continue Reading →

Highly skilled and accomplished Call Center Director and Office Manager working in a high traffic environment and providing one - stop service solutions, while maintaining the highest standards of performance excellence and call qualCall Center Director and Office Manager working in a high traffic environment and providing one - stop service solutions, while maintaining the highest standards of performance excellence and call qualcall quality.

Tags for this Online Resume: organization development, on boarding, training, Training OR Development OR Coordinator OR QAT, HR Generalist, Leadership, Leadership Development, Management, Account Manager, Cost Control, Negotiation Skills, Training, Call Center

Summary Energetic Call Center Manager with strong time management skills who thrives in a fast - paced, dynamic environment.

Tags for this Online Resume: Call center Management, Operations Management, Team Manager, Telecommunications, Client Relations, Planning, Problem solving, and communication skills.

Tags for this Online Resume: Bilingual, Call Center, Call Center Sales, Sales, AVAYA, Business Management, Cobol Programming Language, Communication Skills, Compliance, Customer Service, sales, business development, marketing, account manager

Tags for this Online Resume: Communication Skills, Hardware / Software / Systems, Leadership, Linux, Local Area Network, Microsoft Windows, Networking, Operating Systems, People Skills, Problem Solving, Cyber Security, Manager, Multi-task, Administration, LAN / WAN Topology, Database, Call Center, Customer Service

To obtain a call center / customer service manager's position in which I can use my prior call center and training management skills

Continue my development as a Sales Manager within a Call Center or retail environment, employing the skills I have attained through several years of employment and passing my knowledge to subordinates and co-workers.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

I wish to continue my career as a seasoned «hands - on» Manager and Team Leader with 16 plus years of knowledge / experience in a diverse Call Center environments with exceptional customer service and communication skills.

Tags for this Online Resume: Management, Billing, Call Center, Customer Service, customer service skills, Merchandising, Public Relations, Sales, Account Management, Payroll, Portland, Oregon, sales, manager, management, Salesforce, Sharepoint, Microsoft Office, Project manager, management, Salesforce, Sharepoint, Microsoft Office, Project ManagerManager

Tags for this Online Resume: Customer Service,,,, Monitoring Team Progress, Training, Relationship Management, Award Winning Client Resolution, Call Center Supervisor, Supervisor, Manager, Creative Negotiator, Analytical Skills

Steady and experienced call center and service delivery manager with skill in training and developing agents to provide increasing levels of customer service.

Tags for this Online Resume: Training, Budgetary, Call Center, Forecasting, Management, Analytical Skills, Customer Service, Financial, Leadership, Microsoft, manager, call center manCall Center, Forecasting, Management, Analytical Skills, Customer Service, Financial, Leadership, Microsoft, manager, call center mCenter, Forecasting, Management, Analytical Skills, Customer Service, Financial, Leadership, Microsoft, manager, call center mancall center mcenter manager

SKILLS SUMMARY SKILLS SUMMARY Enterprising, technically skilled Customer Service Manager known for accuracy and attention to detail while managing operations in the insurance and financial industries as well as in call centers.

Tags for this Online Resume: Human Resources, Management, Assessments, Benefits, Compensation, Employee Relations, Generate Reports, Call Center, Communication Skills, Trainer, Microsoft Suite, Investigator, Reruiter, Logistics, Conflict Manager, Talent Aquisition Specialist

Operations / Project Manager with comprehensive skills in performance management of call center and business operations teams.

Career Summary Experienced and skilled manager that has led and managed high - volume, fast - paced, and goal - oriented call center teams and departments in the fields of customer service, product returns, support, and sales.

Accomplished Call Center Operations Manager with over 15 years experience in Customer Service Support and Operations Management looking to leverage innovative leadership skills with the ability to build organizational teams and implement business processes.

Tags for this Online Resume: Logistics, Acquisitions, Airlines, Budgeting, Call Center, Communication Skills, Data Analysis, Government, Integrate, Management, manager, Program Management

Seeking a challenging position as a trainer, call center or customer service Manager, within a great company, where I can grow and apply my skills, knowledge, and experience within a team to assist in furthering the organization's objectives.

Tags for this Online Resume: customer service skills, Management, Project Management, Project Manager, Routers, Switches, Telephony, Billing, Call Center, Complaints, html, agile, it jobs, javascript

Seeking a Customer Service Manager position in a Call Center Environment to utilize my customer service skills... focused on improving the customer experience.

Tags for this Online Resume: assistant property manager, Call Center Superviser, Facilities Manage, Effiecient, Microsoft Office, Communcation skilled

Tags for this Online Resume: transportation, trucking, fedex, delivery, Customer Service, Account Manager, Accounting, Billing, Call Center, Communication Skills

Tags for this Online Resume: Wireless, Training, Billing, CT, Troubleshooting, Account Manager, Retail, Sales, Support, Sales support, Client training, Project management, Troubleshooter, Analytical skills, Office equipment and software experience, Excellent communication skills, call center, customer service, event demonstrator, customer service representative, product demonstrator

You need to demonstrate the skills and experience that hiring managers are looking for, and that's why you need a well - written Call Center Manager cover letter.

Tags for this Online Resume: Email, Lead Generation, Adobe Photoshop, Call Center, Customer Service, customer service skills, Integrate, Leadership, Logistics, Microsoft, marketing, sales, advertising, seo, account manager, social media, digital, marketing manager, print, management, manager, communication, marketing strategist, problem solver, analytics, ROI tracking metrics, digital marketing, branding strategy, demand generation, analytical thinking, team player, customer service, event marketing, matrixed environment, success, acheive, goal - minded, performance based, word, excel, powerpoint, CRM, marketo, indesign, wix, wordpress, focused, detail oriented, event, events, source tracking, campaign programs, email content, PPC, goal setting, salesforce, leadership, marketing automation, time management, training, presentations

Analytical skills, call center, case manager, cash handling, communication skills, clients, customer satisfaction, excellent customer service, customer service, fast, listening, math, multitasking, neat, strong organizational skills, policies, point of sale, problem solving, quality, self - starter, answer telephones, time management, transportation, troubleshooting, web applications.

Tags for this Online Resume: Statistics, Accounts Receivable, Receivables, Audit, Call Center, Fraud, Leadership, Management, Reconciliations, Risk Management, management, manager, assistant manager, operations, diverse, priorities, customer service, escalations, development, training, analyzing, statistics, metrics, reporting, performance evaluations, staffing, secure environments, organizational skills, time management, planning, expense reports, benefits, third party administrators, spreadsheets, excel, word processing, Product, sales support, policies and procedures

Tags for this Online Resume: Call Center, Quality Assurance, Test, Customer Service, Communication Skills, Excellent Communication Skills, Leadership, Persuasion, Problem Solving, management, manager, Microsoft Office Suite, AS400, Advanced Agent Desktop, Avaya CMS, SKYPE for Business, sales, sales manager, Confident, Organized, supervisor, Motivating, Training, Development, Solution Oriented, operations manager

Tags for this Online Resume: Sales, HR, Human Resources, Management, Problem Solving, Problem Solving Skills, Statutory, Business Development, Benefits, Call Center, business development, account executive, technical sales, marketing, account manager, sales

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positiCall Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posiCenter Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity