Sentences with phrase «skills in a call center environment»

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High School Diploma 2 - 5 Years Inside Sales or B2B Experience Strong Negotiation Skills Must be Confident & Team player Must Posses Excellent Written & Verbal Communication Strong Persuasion Ability Able To Meet Quotas & Goals Work Well in a Call Center Environment Salary: $ 13.50 / hour

Duties, Accomplishments and Related Skills: Qualified Cashier with 2 years in fast - paced customer service and call center environments.

My past work experience and educational success has shaped me into an employee with skills in customer service and support in call center and educational environments.

Owners and managers have a responsibility for making sure their customer service team is equipped with the skills they need to thrive in a busy call center environment.

Must have good navigation skills and experience working in a call center environment.

Must have superb people skills, experience in a high volume field, and 3 + years» recruiting experience in a call center / class environment.

Create this Resume Margaret Green35 American DriveCamden, NJ 8104 (888)[email protected] for an entry - level position as a Call Center Agent in a fast - paced environment to develop skills and capabilities in order to have future opportunities in career growth.

Looking for an entry - level position as a Call Center Agent in a fast - paced environment to develop skills and capabilities in order to have future opportunities in career growth.

Highly skilled and accomplished Call Center Director and Office Manager working in a high traffic environment and providing one - stop service solutions, while maintaining the highest standards of performance excellence and call qualCall Center Director and Office Manager working in a high traffic environment and providing one - stop service solutions, while maintaining the highest standards of performance excellence and call qualcall quality.

Summary Energetic Call Center Manager with strong time management skills who thrives in a fast - paced, dynamic environment.

Qualified by 11 + years» success in customer service / Call Center environments; leveraged quality / customer service focus to achieve organizational success; strong leadership skills.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

I wish to continue my career as a seasoned «hands - on» Manager and Team Leader with 16 plus years of knowledge / experience in a diverse Call Center environments with exceptional customer service and communication skills.

To obtain a position fully utilizing my work experience, skills, and education in a customer service work environment / Call Center.

Seasoned Call Center Operations and Sales Operations Management Executive with 18 + years leadership experience ♦ Efficiency specialist, implementing best practices, achieving SLAs, and improving KPIs ♦ Skilled technology analyst, implementing leading - edge solutions ♦ Articulate communicator who works well with individuals on all levels ♦ Competitive professional who thrives in a high - expectation, high - stress environment ♦ C...

To obtain an opportunity in the call center environment to utilize my extensive knowledge and customer service skills.

• Over 20 years experience managing priorities and analyzing trends in a call center environment • Excellent communication and writing skills • Exceptional at developing relationships and networking • Adept at managing multiple projects in fast - paced environment • Skilled at adapting to changing situations

Experienced and knowledgeable Tech - Support Professional in a Call Center environment seeking to contribute training and acquired skills within a Tier one Technical Support role.

Seeking a Customer Service Manager position in a Call Center Environment to utilize my customer service skills... focused on improving the customer experience.

Skills Exceptional communication... Summary Call Center Representative versed in customer support in high call volume environmeCall Center Representative versed in customer support in high call volume environmecall volume environments.

Seeking a position where the following skills experience and personal talents benefit and employer with ability to work in a fast - paced environment call center with customer service.

• A position in a Customer Relations, utilizing skills developed from working in a Call Center environment

Qualified customer service representative with... player Personable Excellent customer service skills Personnel development Customer relations Goal - oriented... with 4 years in fast - paced customer service and call center environments.

Related Skills • Over 6 years successful management experience in a call center environment • Extensive knowledge of Avaya Call Management System and various Scheduling Software • Proficient in variety of programs including Word, Excel, Power Point and Lotus Notes • Experience in setting, monitoring and maintaining predictive dialer phone sycall center environment • Extensive knowledge of Avaya Call Management System and various Scheduling Software • Proficient in variety of programs including Word, Excel, Power Point and Lotus Notes • Experience in setting, monitoring and maintaining predictive dialer phone syCall Management System and various Scheduling Software • Proficient in variety of programs including Word, Excel, Power Point and Lotus Notes • Experience in setting, monitoring and maintaining predictive dialer phone system