Sentences with phrase «social customer service agents»

Companies will always need to continually improve their customer care processes, including training for social customer service agents; but, realistically, customers will care more about receiving great service when they need it, than whether a Twitter account was successfully trolled by someone that the customer doesn't even know.

But Best Buy doesn't let just anyone act as a social customer service agent, either.

Not exact matches

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«By equipping [agents] with the proper customer service training, you end up with less turnover and fewer social media comments that bruise your brand,» Mowatt says.

Using a careful blend of database technology, social media and video and agent engagement, HWA has successfully created a platform that gives the company the advantage when it comes to being quick to market with innovative new processes in - house and online, product development and customer service.