They wore the upgraded E4 wristband model and another wearable technology —
sociometric badges.
Pentland and his team upgraded
the sociometric badges to analyse the speech patterns of customer service representatives at Vertex Data Science in Liverpool, UK, which provides call centre services for a number of companies.
Besides collecting data on in - person interactions with
sociometric badges, we gathered e-mail data to assess the balance between high - value face - to - face communication and lower - value digital messages.