Successfully led
a software quality department, working on two continents efficiently and seamlessly.
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software.
DAM — Digital Asset Management, museum
software for tracking digital images D.A.P. - Distributed Art Publishers, publish many museum and institutional catalogues and books on art, design, photography, and architecture DCA —
Department of Cultural Affairs (New York City) DOF - Depth of field (from photography) DPI - Dots per inch (image -
quality indicator) DSLR - Digital single - lens reflex camera
In addition to the upgrades in the hardware
department, the
software has also been tweaked to help further enhance the
quality of images.
In the camera
department, the ASUS ZenFone 4 Selfie Pro has a 16 - megapixel rear shooter with dual - LED flash, and 24 - megapixel + 5 - megapixel selfie cams with LED flash and various
software features designed to enhance photos and yield high -
quality selfies.
The V30 takes after its predecessors in the photography and videography
department, offering both high
quality optics and advanced
software features.
Composed detailed accurate company and inner -
department correspondence for claims management team Active member of a
Quality team, which implemented an Access based
software attendance tracking system.
• Arbitrate
software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications
department to ensure delivery of highest
quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and
software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and
software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with
department coordinator and broadband vendors
Participated in several engineering efforts for Aerospace,
Department of Defense, Biomedical Engineering, Broadcast Communications, ISO 9001 regulated environments, as well as the Media and Entertainment Business environment QA Expertise: * Motivated and dedicated
Software Quality Assurance and Testing Professional * Excellent verbal and written communication skills * Participated in test executions, requirements analysis, configurations of complex
software / firmware and systems in a variety of environments * Experience in creating QA Procedures and metrics, establishing QA Standards, proficient in writing Test Plans, Use Cases, and Test Cases for manual tests and automation * Experience in executing SQL command scripts for Data Validation * Solved mission critical customer related issues and helped organizations solve several complex engineering anomalies * Great exposure related to testing on Web / Windows based, Business Class multi-user client server application
software and Back End system validation * Ability to work independently or in a team environment and capable of establishing rapport with a variety of diverse functional working groups
Hitachi Automotive Products (Torrance, CA) 1999 — 2002 Production Support • Managed production
department compliance with industry
quality control and environmental standards ensuring high output and high
quality production • Oversaw
department inventory and assets ordering replacements • Provided administrative support including data entry and other services as needed • Directed Timekeeping
software tracking all
department payroll records
Professional Duties & Responsibilities Trained and directed law firm records management team ensuring effective operations Responsible for organization and accuracy of confidential law firm information Assigned tasks and monitored team workflow, attendance, and work
quality Utilized industry
software including LegalKey and Attorney Desktop Created and implemented
department and firm initiatives and policies Fostered an atmosphere of respect and dedication to firm goals Assisted secretaries, paralegals, and attorneys with document reviews and data entry Led special projects for multiple attorneys in a variety of legal subject areas Consistently promoted and awarded for excellence in management and work quality Department employee of the month, Diamond Award Winner, and CODA Award Winner Developed strong computer skills through in - house professional development training Built strong relationships with coworkers, supervisors, and industry figures Performed all duties in a positive, professional, and tim
department and firm initiatives and policies Fostered an atmosphere of respect and dedication to firm goals Assisted secretaries, paralegals, and attorneys with document reviews and data entry Led special projects for multiple attorneys in a variety of legal subject areas Consistently promoted and awarded for excellence in management and work
quality Department employee of the month, Diamond Award Winner, and CODA Award Winner Developed strong computer skills through in - house professional development training Built strong relationships with coworkers, supervisors, and industry figures Performed all duties in a positive, professional, and tim
Department employee of the month, Diamond Award Winner, and CODA Award Winner Developed strong computer skills through in - house professional development training Built strong relationships with coworkers, supervisors, and industry figures Performed all duties in a positive, professional, and timely manner
Professional Experience Accenture (Chicago, IL) 2007 — Present Consultant for
Department of Defense (2008 — Present) • Collaborate with management and client counterparts to identify key issues / risks and develop appropriate solutions, earning consistent high rankings for project success within peer group and managing resource regularly with little supervision • Develop procurement business processes models and sound functional designs for SAP Enterprise Resource Planning system • Lead system test phase for SAP Document Builder and Tech
Quality (Material Management), holding responsibility for test case creation, data management, and status reporting • Identify cross-process gaps in custom functionality through systems design analyses, uncovering significant cost savings • Provide troubleshooting guidance by debugging
software, working closely with technical counterparts during test / build phases of project to expedite issue resolution, including several hundred defects revealed through program testing • Obtain public trust clearance, issued by the US
Department of Defense
Dibson Transnational LTD (City, ST) 10/2000 — 06/2005 Technical Service Manager • Responsible for all operational management aspects of Dobson's IT
Department • Supervise, train, and develop a workforce of approximately 30 IT employees • Reduced operating costs while improving
quality and productivity of the IT
Department • Oversee highly technical IT projects across a variety of
software, hardware, and networking platforms
Hazeltine Corporation, US Dynamics Corporation (New York, NY) 1986 — 1995 Manager / Supervisory Engineer Program and
Software Quality Assurance • Managed and budgeted for Program and Software Quality Assurance department of 24 personnel • Trained quality engineers and testers conducing software testing (load test, regression test, and Performance Test) • Reviewed operation sheets, developed test plans, and inspection instructions for defense electronics and computing products • Performed statistical process control for automated component insertion, web soldering process, and software testing • Led product support team, material review boards, and responded to quality deficiency report • Increased productivity and reduced cost by improving processes and training personnel • Investigated cause of product quality deficiency, provided corrective actions, and performed vendor certif
Quality Assurance • Managed and budgeted for Program and
Software Quality Assurance department of 24 personnel • Trained quality engineers and testers conducing software testing (load test, regression test, and Performance Test) • Reviewed operation sheets, developed test plans, and inspection instructions for defense electronics and computing products • Performed statistical process control for automated component insertion, web soldering process, and software testing • Led product support team, material review boards, and responded to quality deficiency report • Increased productivity and reduced cost by improving processes and training personnel • Investigated cause of product quality deficiency, provided corrective actions, and performed vendor certif
Quality Assurance
department of 24 personnel • Trained
quality engineers and testers conducing software testing (load test, regression test, and Performance Test) • Reviewed operation sheets, developed test plans, and inspection instructions for defense electronics and computing products • Performed statistical process control for automated component insertion, web soldering process, and software testing • Led product support team, material review boards, and responded to quality deficiency report • Increased productivity and reduced cost by improving processes and training personnel • Investigated cause of product quality deficiency, provided corrective actions, and performed vendor certif
quality engineers and testers conducing
software testing (load test, regression test, and Performance Test) • Reviewed operation sheets, developed test plans, and inspection instructions for defense electronics and computing products • Performed statistical process control for automated component insertion, web soldering process, and
software testing • Led product support team, material review boards, and responded to
quality deficiency report • Increased productivity and reduced cost by improving processes and training personnel • Investigated cause of product quality deficiency, provided corrective actions, and performed vendor certif
quality deficiency report • Increased productivity and reduced cost by improving processes and training personnel • Investigated cause of product
quality deficiency, provided corrective actions, and performed vendor certif
quality deficiency, provided corrective actions, and performed vendor certification
Passports and Consular Officer — Customer Service Duties & Responsibilities Deliver on - site support to all
departments and coordinate all daily business efforts through effective collaboration and communication with team members while providing and ensuring a high -
quality customer service experience Track, file, and view important documents, applications, information and records on a daily basis, organizing and maintaining sensitive files in an efficient and organized manner Develop and employ a working knowledge of related procedures, regulations and legal applications with respect to the administration of organizational services Act as a liaison between all interested parties to ensure effective information flow, exceptional customer service, efficient operations administration and timely issue resolution Prepare various materials as well as manage all data and information with the utilization of various
software applications, including word processing, database and spreadsheet programs Collaborate in the execution of various operational aspects, including statistics management, information exports and backups, and regular records updates Support various reception functions, including acting as first point of contact to guests as well as ensuring the placement of accurate and up - to - date information related to services and fees throughout reception area Address and resolve client queries and issues in a timely manner, researching all topics thoroughly for complete solutions Provide translation and interpretation services as needed to on - site and Australia - based staff in relation to complex consular matters, including official meetings and functions Maintain security of and access to sensitive information, systems and other data Provide phone coverage as needed as well as manage various forms of critical correspondence Assist mid - and senior - level management with various other duties as assigned to facilitate efficient administrative and business operations
Professional Duties & Responsibilities Served as operations manager for $ 7 billion wealth management firm Oversaw 75 employees and approximately 15,000 client accounts Restructured new account operations reducing expenses by $ 120,000 annually Implemented new procedures for trading, marketing, and new account operations increasing company efficiency by 200 % Processed new accounts, terminations, transfers, and account registration changes for individual taxable accounts, trusts, IRA's, pension plans, endowments, foundations, and Taft - Hartley plans Created and ran performance, tax, and cost basis reports Oversaw SEC compliance and performance reporting for numerous funds Generated significant new client accounts and provided
quality customers service ensuring repeat business and customer satisfaction Created marketing and sales collateral for company presentations Assisted in creation of client relationship and project management
software Aided Federal
Department of the Treasury for money laundering in the Financial Crimes Enforcement Network