Sentences with phrase «solving escalated customer issues»

Some of their duties are implementing hygiene standards, recruiting and training staff, solving escalated customer issues, allocating budgets, maintaining the inventory, ordering supplies, and attracting clientele.

Common job duties of a Service Technician are accepting work orders, testing products, diagnosing problems, performing repairs, reporting interventions, ordering parts and components, recommending system improvements, maintaining service information confidential, updating their job knowledge by taking part to educational opportunities, maintaining supplies, and solving escalated customer issues.

Their duties include preparing service budgets, organizing technical seminars, supporting internal staff, solving escalated customer issues, and observing maintenance of services installed at customer sites.

Essential duties listed on a Wireless Manager resume example are recruiting and training staff, solving escalated customer issues, ordering merchandise and supplies, preventing losses and theft, and reporting to senior management.

Essential duties seen on a Service Director resume sample are monitoring the quality of customer service, implementing client retention programs, solving escalated customer issues, conducting training sessions, and formulating customer service policies.

This job is suitable for someone who can communicate efficiently with all sorts of people and doesn't shy away from solving escalated customer issues.

Typical duties of a Customer Service Coordinator are recruiting and hiring staff, identifying training needs, engaging customers, developing customer service policies and procedures, solving escalated customer issues, motivating employees, analyzing reports and statistics, and finding ways to increase the level of customer service their organization is providing.

Not exact matches

Essential duties seen on an End User Support resume sample are diagnosing computer problems, assisting the customer immediately or escalating the issue, providing instructions to customers on how to solve their problems, solving network related issues, and reporting bugs.

Handled escalated issues by utilizing problem solving skills and communication skills to effectively resolve more than 95 % of customer inquiries in a timely manner.

Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.

• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates

SUMMARY Oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner, solve basic technical problems and provide support for all assigned areas in this role, I provide first level contact and convey resolutions to customer issues, properly escalate unresolved queries to the next level of support, Track, route and redirect problems to correct resources, walk customers through proble...