Sentences with phrase «staff issue resolution»

Performing overarching administrative support functions — including report and presentation generation, schedule coordination, customer service functions, and client / staff issue resolution — while ensuring optimal productivity and goal achievement.

Not exact matches

A spokesman for Cuomo, Rich Azzopardi, said in a statement that the governor's staff has been «working with the Legislature and education community for months to address this issue» and would «like to reach a resolution this session» if possible.

As chief of staff, Pines will work with town department heads, coordinate meetings, ensure town board resolutions are implemented and «deal with any issue that comes up, as the representative of the supervisor,» Romaine said.

A spokesman for Governor Cuomo, Rich Azzopardi, said in a statement that the governor's staff has been «working with the legislature and education community for months to address this issue» and would «like to reach a resolution this session» if possible.

«The County has worked closely with DEC staff to implement a practical resolution to correct the Sauquoit Creek Pump Station issues.

«We request that the agency place this project on the «front burner,» with attention from top staff who are empowered to make decisions and quick turnaround and resolution of issues as they will necessarily arise in an initiative of this scope and complexity,» the lawmakers said in a letter to John A. Sarcone III, regional administrator of the General Services Administration.

For example, Title IV, Part A: Student Support and Academic Enrichment Grants support staff training around issues such as social and emotional learning, suicide prevention, conflict resolution, violence prevention, drug abuse prevention, bullying and harassment prevention, and screening for mental health issues.

Conducting district - wide training and issue resolution for attendance clerks, school - level administration and field support staffs.

Upon resolution of all issues relating to a filing review, the staff advises the filer that its review is complete.

ADMINISTRATIVE: Medical staff issues and credentialing; risk management, dispute resolution and litigation; appearances before regulating agencies; payor contracting and negotiation.

This work included providing support for resolution of software data integrity issues, and providing training to law firm staff.

The exchanges of judges are obviously one of the privileged means to reach that goal and, therefore, we present you in this issue of our Newsletter the Resolution on the training of judicial staff which was adopted by the European Union Council on October 24th, 2008.

Delivered and ensured staff consistently delivers customer service commitment by modeling positive resolution of challenging customer service issues and concerns to the customer's satisfaction.

Interact with multiple levels of staff within the PV department to report quality issues and gain resolution.

Provide ongoing application support and maintenance of the portal applications including application monitoring, troubleshooting, issue resolution and working with the appropriate technical support staff.

Skill Highlights Hotel operations management Financial management Issue resolution Guest services and satisfaction Staff development and leadership Process improvement Professional Experience Assistant Front Office Manager 8/1/2007 — Current Bally's Las Vegas — Las Vegas, NV Support Front Office Manager in directing front office operations to achieve customer satisfaction, quality service, and compliance with corporate policies and procedures while exceeding financial goals.

Coordinated with various staff for operational support activities of the unit; acted as a liaison between departments and operating units in the resolution of day - to - day administrative and operational issues

Responsible for managing daily activities, resolving ongoing payment resolution issues, screening and interviewing new employees, arranging training, and counseling the staff on productivity issues.

KEY ACHIEVEMENTS IN EVENT COORDINATION • Implemented a greatly operational organizational filing system; indexing, filing categorization and offsite storage which resulted in 80 % increase in ease of data attainment as well as 60 % increase in swiftness of office functioning • Attained 100 % customer satisfaction through effective event coordination techniques • Developed exceptional enduring relationships with clients which led to preserving ongoing interactions to address issues and resolutions • Assisted and coordinated work stream amidst 6 counselors while overseeing support staff which resulted in increased motivation, dedicated and determined work environment as well as punctuality

Administering medication Answering telephones Appointment booking Assisting patients Changing dressings Clinical assistance Clinical care Cost savings Data collection Data entry Effective questioning Email handling Giving injections Greeting patients Handling correspondence Healthcare plans Hospital procedures Insurance procedures Issue resolution Laboratory testing Managing client invoices Managing emails Managing expectations Managing objections Medical billing Medical documents Medical terminology Medical vocabulary Office practices Patient education Patient forms Patient interaction Patient registration Patient statements Patient support Patient tracking Pharmacology Practice management Preparing specimens Preventive medical services Reception duties Reducing no - shows Regulatory impacts Resolving problems Scheduling appointments Staff administration Telephone etiquette Taking electrocardiograms Taking messages Taking X-rays Removing sutures Uploading documents

* Analyze, evaluate and work to resolve customer inquiries and issues * Interact with customers in a courteous and professional manner * Effectively communicate issues and resolutions to customers and appropriate internal staff * Use judgment and problem - solving skills to solve customer problems * Use multiple screens of information simultaneously to address customer needs * Follow processes according to contact center standards to ensure contact handling accuracy and operational effectiveness * Use technology tools as directed and within established guidelines * Adhere to precise work schedules, taking continuous phone calls for extended periods of time * Answer prior authorization inquiries calls as well as research and resolve formulary and benefit issues * Consistently meet established productivity, schedule adherence, and quality standards * Performs other duties as assigned by management Education / Experience: * High School Diploma or equivalent * Minimum one (1) year current / recent Pharmacy Technician experience in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months of employment

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Performed training and mentoring of staff to adequately service and support all consumer issues and concerns and quickly resolve to customer - focused resolution.

Improved system availability to 99.99 % and customer satisfaction to 100 % over three years by developing, implementing, and monitoring service level agreements with staff and customers, ensuring compliance and quick resolution of specific issues.

Responsibilities included but not limited to: Scheduling, staffing, recruiting, hiring and separation of employees; cash handling / management; banking and deposits; Retail inventory management, quarterly inventory for all retail and shop supplies; use of a POS system to record all sales information and cash transactions; Operational and statistical reports, closeout of daily transactions, reporting of daily / weekly statistics to area supervisor; Goal setting for store and staff members; Pre & post training for new employees having completed introductory educational training for company; Duties typical to that of a barber / hairdresser with emphasis on customer service & satisfaction; Resolution of customer service issues in a tactful, professional manner; Use of a multi-line phone in a busy, fast - paced environment; Keeping staff motivated to succeed as individuals as well as a team.

Managed all Inventory, cashiering and drawer balance and utilized conflict resolution for all staff and customer inquiries and issues.

Scheduled all workforce requirements, provided conflict resolution for all staff and client issues.

• Performed conflict resolution initiatives providing staff and customers effective resolve for all issues.

Utilize conflict resolution tactics to successfully resolve all staff and consumer issues and provide unparalleled customer service that promotes repeat business and continued consumer loyalty.

Provide oversight to all staff personnel, approve all staff scheduling, and utilize conflict resolution initiatives to resolve staff issues or concerns.

Demonstrated history of successful procedural adherence and operational deployment, while providing high - quality staff supervision and effective issue resolution.

Skills Summary ♦ Response Coordination ♦ Policy Development ♦ Problem - Solving ♦ Issue Resolution ♦ Staff Supervision ♦ Team Leader ♦ Communications ♦ Situational Assessments ♦ Professional Attitude

Executive Management Duties & Responsibilities Provide effective solutions to complex issues such as cost budgeting, pricing strategies, vendor negotiations, revenue projections, purchasing and sales negotiations, business development tactics and industry competition Identify and develop talent among team members with targeted recruitment, focused training efforts and the promotion of a performance - based work environment that leverages individual talents for group benefit Utilize needs - and situation - based assessments to manage costs and capital outlays and determine potential ROI Participate heavily in all marketing, branding, public relations and communications activities Develop leadership team and support staff to aid in efficient business operations, sales and marketing functions, and client service execution, delegating important tasks and assignments while monitoring for effective resolution Lead through example with consistent work ethic, attitude, and professionalism, while performing sales presentations, overseeing market operation and business development, creating new revenue channels and managing key vendor and client relationships Collaborate in all phases of strategic planning with senior - level management, while furnishing oversight and guidance regarding effective acquisition strategies, pricing, market trends, and operational structures Assess and expand key markets and potential business ventures while ensuring operational efficiency and solid execution of corporate mission Create and implement marketing and sales strategies while tracking progress versus established internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of the products, services and respective marketplace, including pricing and regulatory trends, competitor strategies, general economic conditions and other business metrics Act as a liaison between staff, clients, and other management members to resolve issues in a timely manner

Information Technology (IT) Director — Duties & Responsibilities Manage IT department, customer service technicians, client / staff training, and a multimillion dollar budget Set and strictly adhere to departmental budgets and timelines ensuring timely and cost effective operations Responsible for 150 servers in a VM / SAN environment, Cisco network, and MAN connection between offices Maintain 4 9's uptime on all IT services and attain 100 % SLA compliance with clarification of SOW terms Successfully manage multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and hosting of 20 ASP clients Create and implement complete helpdesk department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN support, and phone support for remote executives Install, configure, troubleshoot, and support multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate customer contracts / billing, technical support, and end - user training Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with department managers to identify and address security concerns through IT Security policies Author reports concerning IT department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

Skills Summary ♦ Restaurant Management ♦ Human Resources ♦ Financial Administration ♦ Issue Resolution ♦ Cost Control ♦ Sales Forecasting ♦ Staff Development ♦ Local Marketing ♦ Communications

Skills Summary ♦ Sales Strategies ♦ Vendor Negotiations ♦ Customer Service ♦ Issue Resolution ♦ Operations Management ♦ Team Leader ♦ Inventory Control ♦ Staff Coordination ♦ Client Communications

Taylor Glenn Inc. (La Canada, CA) 09/2008 — 04/2010 Care Coordinator / Office Staff • Coordinate office and caregiver schedules ensuring effective and professional operations • Draft and write letters, emails, and memos to clients and employees • Responsible for human resource activities including recruitment, issue resolution, and termination • Manage client accounts tracking services rendered, billing, and contact information • Direct accounts payable and accounts receivable as well as bank transactions • Oversee filing system, company inventory, and supply purchases

Demonstrated history of successful schedule coordination and policy adherence, while providing high - quality staff collaboration and timely issue resolution.

Investigations and Law Enforcement — Selected Duties & Responsibilities Build and implement investigations programs and security solutions to enable effective organizational administration, threat detection / elimination, conflict / issue resolution, and other critical discovery functions Utilize various technical applications, including cameras, A / V equipment, transmitters, recorders, and bugs, to generate valuable information and isolate parties responsible for criminal and civil malfeasance Create issue and security reports to enable development of new policies and procedures aimed at preventing further wrongdoing and protect valuable resources team Integrate investigative principles into corporate strategic mission, ensuring management and program accountability, proactive prevention of discrimination, case efficiency, and legal analysis Perform security and crime analyses of firm infrastructure against related compliance requirements as well as on - going vulnerability assessments to continuously mitigate risk Develop investigatory standard documents to serve as guide and rules resources to promote fair and legal probes Supervise related departmental staff, including performance plan development and assessment, technical oversight, personnel recruitment and training, staff discipline, and other pertinent functions Work as a member of the corporate incident response team in the execution of all related tasks, including incident response plan development, damage minimization, resource restoration, and firm integrity protection Communicate all issues and user feedback to members of management, law enforcement professionals, and other interested parties, generating situational reports and follow - up recommendations based on investigatory results Maintain a strong working knowledge of all software, hardware, applications, techniques, trends and other critical tools which aid in effective investigation React quickly based upon limited and confidential information, drawing upon extensive police and military experience in tense, complicated situations Collaborate in the preparation of necessary legal documents, including search and arrest warrants Assist management with various other duties as assigned

Southern Regional Health System (Riverdale, GA) 07/2004 — 03/2006 Public Relations Coordinator • Developed and implemented comprehensive public relations strategies for the hospital system, holding responsibility for various media relations tasks including news releases, media inquiries, and interviews • Acted as primary hospital spokesperson for television, print, and radio communications • Maintained internal communications including employee newsletters, physician newsletters, trade publications, internal advertisements, and the Prism magazine which was distributed to Clayton County residents on a quarterly basis • Facilitated effective relations with all internal and external audiences, including area residents and businesses, staff members, volunteers, and both state and county officials • Scheduled, planned, and promoted healthcare outreach and educational activities including fairs, tours, and local events • Solicited the input, review, and approval of various parties in the preparation of marketing plans and related budgets, as well as for the coordination and selection of qualified candidates to speak at community events on various health - related topics • Monitored patient complaints as appropriate, providing valuable feedback and guidance with respect to issue resolution • Exceeded educational requirements for fire safety, general safety, infection control, and hazardous waste management

Demonstrated history of successful senior - level project management and client interaction, while providing high - quality guidance to staff members and effective issue resolution.

Skills Summary ♦ Retail Operations ♦ Facility Administration ♦ Customer Relations ♦ Issue Resolution ♦ Operations Execution ♦ Team Leader ♦ Staff Development ♦ Sales and Support ♦ Communications

Customer Service Supervisor Duties & Responsibilities Create training / development plans for staff and service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as assigned

Demonstrated history of successful project management, while providing high - quality guidance to staff members and effective issue resolution for clients.

Skills Summary ♦ Franchise Development ♦ Marketing Strategies ♦ Customer Relations ♦ Issue Resolution ♦ Operations / HR Administration ♦ Team Leader ♦ Staff Training ♦ Communications ♦ Revenue & Profit Growth

Skills Summary ♦ Service Coordination ♦ Crisis Intervention ♦ Project Management ♦ Issue Resolution ♦ Program Development ♦ Staff Supervision ♦ Advocacy Counseling ♦ Donor Relations ♦ Professional Attitude

Event Planning and Entertainment Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing event administration functions, overseeing client management operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team and third - party vendors, including resource management, logistics, contract negotiations, marketing and public relations, issue resolution and client services Demonstrate leadership with respect to event direction, artist and talent development, and strategic marketing campaigns Provide continuous assessment of key considerations, potential issues, and resources utilization, while furnishing oversight and guidance regarding effective policies and procedures, process management and participation trends Perform needs - based and situational assessments of policies and procedures, utilizing several tools, to evaluate event effectiveness, improve operational efficiency, manage and reduce costs, and promote both employee and client satisfaction Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, and the promotion of a performance - based work environment that leverages individual talents for group benefit Develop and supervise support staff to aid in effective marketing, relations, administration, and event operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Promote the effective execution of all administrative and financial aspects of event and client management, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of related products, services, techniques and relevant tools

Customer Service and Administration Duties & Responsibilities Interact with customers in a professional manner to improve the client experience, resolving queries and issues in a timely and professional fashion while making all customer needs the top priority Implement quality assurance processes to ensure administrative accuracy and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product / service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as assigned

Skills Summary ♦ Regulatory Compliance ♦ Transportation Administration ♦ Customer Relations ♦ Issue Resolution ♦ Operations Execution ♦ Staff Development ♦ Communications ♦ Vendor Relationships ♦ Licensing Management

Skills Summary ♦ Sales & Marketing ♦ Issue Resolution ♦ Effective Communicator ♦ Customer Service ♦ Staff Development ♦ Team Member ♦ Strategic Planning ♦ Project Management ♦ Professional Attitude