Not exact matches
He points out that many eyeglass stores keep the actual frames they
sell up front, but under lock and key, meaning a
staff member needs
to assist a
customer who wants
to try a pair on.
If a
staff member is searching for the best introductory deck
to use with a banking prospect, link
to a video with advice from a colleague who successfully
sold to customers within that industry.
Panelists Allison Grafton, Sonya Meloff and Aneela Zaibwill share their advice on how
to develop better negotiating skills, pitch clients with confidence, secure credible
customer testimonials, train non-sales
staff how
to sell and more.
Stories are a powerful way for leaders
to engage
customers, increase sales, rally the troops,
sell ideas internally and externally, recruit talented
staff, and share the key messages about you and your company that you want both your internal and external stakeholders
to hear.
And others offered advice
to Tesla and any other brand hoping
to reach increasingly savvy
customers, including not hiring salesman, and how the
staff allowed the product
to «
sell itself.»
Assign the costs of goods
sold plus the direct costs of acquiring (marketing), serving (your
staff's time) and retaining (follow - up)
customers to an individual or
customer group.
Anecdotes found online at first seem unbelievable: floor
staff cheerfully accepting unabashedly damaged returns, no questions asked; Nordstrom employees helping mall shoppers carry purchases from other stores
to their cars; and an often - repeated tale about a
customer in Anchorage, Alaska, who returned a set of tires
to a Nordstrom location — despite the fact that the chain doesn't actually
sell tires.
Armed with a full
staff of helpful and highly experienced traders, NetPicks does not simply
sell its
customers a box of books and leave them
to fend for themselves.
As John Jantsch advises in his blog post titled How
to Use Instagram
to Tell and
Sell your Marketing Story, «Think about the artsy ways you could showcase your work, your
staff or your
customers with this tool.»
Conducts sales training for any retail
customer's
staff member,
selling, and handling or in any way distributing Gallo products,
to include wine education.
Not only
selling wine, the company has also committed
to delivering WSET education and wine knowledge
to its
staff and
customers.
Essential Functions: • Coordinate details of winery events such as winemaker dinners, private dinners, corporate events, and employee appreciation events • Market and
sell winery weddings • Manage correspondence with wedding clients and other event attendees • Calculate budgets and execute other financial documents • Schedule vendors, musicians, caterers and other talent for winery events • Coordinate and monitor event timelines and work orders • Develop marketing plans
to maximize exposure for the winery events and weddings • Act as a host
to guests arriving
to the vineyard directing them
to a tasting bar or table • Collect payments and record data pertaining
to income and expenses • Work with management in order
to handle complaints and dissatisfied
customers • Assist office with administrative tasks: phone calls, emails, etc. • Ensure the facility is properly maintained and organize clean - up and repairs • Hire and supervise part time event
staff • Act as a concierge for guests, providing recommendations on hotels, restaurants, wineries, breweries, and other activities in the area • Other assignments as needed
They required trainers and
staff to sell a quota of products, whether or not
customers needed them or not.
If you're
selling training as a business, you obviously never want
to miss the chance
to sell to a
customer, but asking
staff to work less than desirable shifts
to cover this might not be the best solution, and they may go looking for a more traditional 9 - 5 role.
CourseGenius is an all - in - one platform that empowers small
to medium businesses
to easily create and deliver their own custom online training, either
to train their
staff or
sell to customers.
We have been driving Sacramento Ford
customers home for years with a friendly, enthusiastic sales
staff who are eager
to share their knowledge, great service and outstanding value of the new and used Ford vehicles we
sell and service daily.
14th September —
Staff at Currys and PC World on Tottenham Court Road are expecting an excited crowd of
customers on Friday morning when they open up at 7 am
to exclusively
sell the much - anticipated Sony Tablet S two hours before any other retailer on the high street.
Just an FYI that KWL
staff will still be around over the holidays and that authors can still make changes during that time, but,
to keep the website (www.kobo.com) stable, changes, updates and inserts from KWL (and all publishers) are significantly throttled back during that time period in order
to ensure the site is stable for the most important of activities:
selling eBooks
to Kobo's
customers.
A deal between the high street super-power and the frozen frothy coffee - led research organisation will see
staff in the shop look up the places where
customers want
to use their mobes before
selling them a new one.
Waterstones has committed its
staff to help
sell and train its
customers on the new Kindles, and
to sell the Kindle Fire when it becomes available.
One part of Barnes & Noble's sales pitch for the Nook has been
customer service, with the e-readers primarily
sold online and in - store, where often at least one
staff member is typically assigned
to do nothing but answer questions and demonstrate the e-readers.
Selling a fish that requires a lot of knowledge and care
to a novice, for example, is likely
to result in unhappy
customers, and most stores spend a lot of time educating
staff on the features and benefits of the dog food brands and supplements so that they are equipped
to help
customers make purchasing decisions.
Considering how busy employees can get with caring for the pets in the store, sales
staff are not always readily available
to help
customers and
sell products.
If so, your
staff is suggesting more items
to your
customers, they are
selling a more expensive item / service than what the
customer initially asked for, or they are doing a combination of the two.
«Special displays and POP will certainly help, but a
staff that is willing
to educate its
customers is always the best
selling tool,» says Glessner.
It can't be emphasized enough that training sales
staff on the uses and benefits of each product
sold is the best way
to secure sales and
customer satisfaction.
Further, if
staff members understand the importance that water plays in a cat's diet, they can
sell wet foods
to any
customers who only purchase dry.
Your
staff needs
to be trained and familiar with the harnesses you
sell, because
customers will almost always need help putting them on their dogs and adjusting them for a proper fit.
In general, merchandising and
selling spa products is best approached through firsthand experience with the products in the store, so store
staff can personally describe the difference they make
to customers.
It is often not possible for
staff to give individual attention
to every
customer on busy days, so the more the products can
sell themselves, the better.
Products and services are
sold directly
to the
customer through more than 300 neighborhood sales offices
staffed primarily by company salaried employees.
Cut marketing costs by reducing marketing
staffs, trimming commissions,
selling directly
to customers by phone, mail, or over the Internet,
The company consists of 15
staff and are focused on advising their clients on how
to reach audiences, engage
customers, build brand profile and
sell products.
Coach and develop
staff to provide a world class shopping experience through the effective execution of Extraordinary Brand
Selling and Service Culture and Concierge Program by establishing a client base, staying connected
to customer needs, anticipating
customer changes, and meeting
customer challenges.
Implemented training programs
to ensure
staff is trained in product knowledge,
customer service, and
selling skills.
The resume format of front office executive involve job responsibilities like managing
customer's concerns, providing professional services
to the clients, assisting the organization
staff with their daily duties, receiving and sending the professional communication of the establishment through emails, letters and over the phone calls, keep records, answering
to the queries of clients, making use of up -
selling techniques for better revenue generation.
• Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in his absence) •
Sold merchandise
to customers following GNC's prescribed
selling procedure • Assisted manager in the implementation of complete merchandise information accurately in time • Ensured GNC's standard of store presentation was being followed by
staff • Took responsibility of keeping store clean and uncluttered by managing team of sweepers and cleaners • Received, checked and shelved all merchandise products • Assisted manager in placing purchase orders and managing inventory • Completed all training materials and communicated company newsletters and other information
to staff regularly • Recorded information into registers manually and in computerized systems • Completed daily registering and store open / close functions • Took responsibly of company bank deposits as required by the store manager
Essential responsibilities of a Hotel Sales Manager are attracting guests, developing sales campaigns, formulating sales goals, recruiting and training
staff, liaising with large groups that may provide
customers,
selling hotel services such as exercise facilities or room upgrades, attending industry events, updating their job knowledge, and developing strategies
to ensure repeat business.
Trained
staff to enhance
customer service and increase profits through knowledge of menu and feature items and suggestive
selling.
RETAIL MANAGEMENT EXPERTISE • Highly skilled in supervising and co-ordinating sales
staff and cashiers • Demonstrated ability
to assign sales workers
to duties and prepare work schedules • Special talent for authorizing payments by check and the return of merchandise • Long - term interest in
selling merchandise
to customers • First - hand experience with resolving
customer complaints and managing supply shortages • specialized courses in maintaining specified inventory and ordering merchandise • Strong knowledge of preparing reports about sales volumes, merchandising and
staff matters • Able
to hire and train personnel and arrange for the training of new sales
staff
• Welcome
customers as they approach the box office counter and inquire into their movie preferences • Provide information on running movies and show timings along with seat availability • Take
customers» information (such as name and age) and punch it into the system for verification purposes • Provide
customers with information on age - appropriateness of their desired movie and ensure that identification is properly conducted for rated films • Issue tickets
to customers and ask them
to verify seat, movie and date information on them • Accept credit card and cash payments for
sold tickets and tender change and receipts • Handle reservations for shows over the telephone and in person and ensure that any cancellations are managed according
to cinema protocols • Balance cash registers against tickets
sold and ensure that any discrepancies or problems are immediately handled • Create and maintain reports of
sold tickets and cinema income and provide feedback
to managers regarding movies» success or failure • Assist in booking entire cinema halls for special screenings and issue tickets / passes
to authorized guests and support
staff • Ascertain that leaflet racks are fully stocked and that the counter is properly cleaned and maintained • Issue auxiliaries such as 3D glasses and ensure that returned glasses are counted and stored properly
• Processed
customers cash and credit card payments in exchange of clothing items
sold • Scanned clothing items
to determine their prices and any discounts levied on them • Greeted
customers and ensured that they were immediately serviced by a sales representative • Balanced cash drawers at the end of each shift and ensured that any discrepancy was immediately sorted • Assisted in handling stocking and inventory management duties, especially during
staff shortages • Handled exchanges and returns by following standards and procedures set by the company
• Successfully met self and company sales targets by a 100 % between the years 2010 and 2015 • Consistently maintained sales volumes, product mixes and
selling prices by keeping current with supply and demand and changing market trends • Increased
customer base from 3500
to 6100 within 8 months by employing strategic sales initiatives • Trained a total of 102 sales officers and support
staff members within a short time span of 3 years • Designed and implemented a strategic business plan, resulting in expanding the company's
customer base by 58 % • Retained the company's top 15
customers in the wake of strict competition, by devising and presenting them with discount options • Developed and implemented a sales forecast system, that dynamically calculated future sales and constraints • Identified 3 emerging markets as potential for growth, resulting in the company's expansion in the industry • Successfully generated a lead of 52 corporate accounts, out of which 50 were realized as high business giving
customers • Increased
customers» interest in new product lines by successfully generating ideas for sales contests
WORK EXPERIENCE Books R US — Loxley, AL Jan 2007 — Dec 2012 Bookstore Assistant • Greeted and assisted
customers with locating books • Provided recommendation on popular titles and reading materials • Operated cash register
to finalize sales by accepting cash in exchange of books
sold • Managed and straightened book displays in the windows • Assisted bookstore
staff with inventory • Received and priced books as instructed • Verified and balanced cash transactions at the beginning and end of each shifty • Performed data entry duties as required
Greet
customers as they arrive at the store and provide them with information about products and / or services Respond
to customers» complaints and resolve their issues Take payment in exchange of items
sold Bag, box and wrap purchased items Identify prices of goods using memory or scanner Enter transactions in the cash register and provide
customers with the total bill Sort and count currency and coins Issue receipts and change
to customers Count money at the end and beginning of each shift Process exchanges and refunds Ensure that all checkout counters have enough cash Process credit card and check payments Weigh items and determine prices of the same Issue trading stamps and gift cards Perform the duties of
customer service representative when required Maintain periodic sales reports and spreadsheets Assist in stocking shelves, rotating merchandise and marking prices Ensure management of daily cash accounts Maintain periodic transaction reports Ensure maintenance of check out areas Resolve
customer complaints in a proactive manner Open and close tills Train other
staff members
to work as cashier Maintain knowledge of store inventory and sales activities Keep the work area tidy and clean.
Following their reputable training programme, the role will involve
selling into hospitals and the NHS, meeting with Nursing
staff, Theatre
staff, A&E and ITU departments and developing and maintaining relationships with new and existing
customers in order
to achieve sales targets.
Advised sales force regarding all aspects of printing and filing requirements., 1998 - 2004 RCI GROUP, INC., New York, NY,
Customer Service Representative and Print Production Manager, 1996 - 1998 NEW YORK PRINTING AND PUBLISHING COMPANY, New York, NY, Lead Plant Foreman, • Supervised press room
staff consisting of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated daily with plant and operations managers on all production schedules., • Purchased all supplies required
to meet project specifications., • Monitored press room personnel
to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies
to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior
Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior
Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently
sold to Pitney Bowes for $ 100, 000, 000.
Professional Experience Liberty Builders Inc. -LRB-[Insert City, State]-RRB- 2005 — Present
Customer Service Division Manager • Recruit, train and oversee skilled laborers and concrete finishers while managing both work and labor schedules
to meet varying demand levels and job requirements • Provide rate quotes
to potential clients after thorough analysis and assessment of job scope, requirements and considerations, securing new relationships and growing firm revenue through the utilization of effective
selling techniques • Develop, implement and track firm - level quality control program as well as train
staff on related policies and procedures • Maximize resource utilization through numerous efficiency improvements and the organized reduction in labor force • Manage and reduce expenditures through the integration of streamlined order procedures
Professional Experience JPMorgan Chase (Chicago, IL) 2010 — Present Business Banker • Responsible for cross
selling bank products and services
to potential and existing
customers • Partnered with Retail Lending, Investments, and Treasury
staff for holistic client service • Routinely exceeded monthly sales goals increasing YTD branch business revenue by 20 % • Built profitable business relationships resulting in 38 % increase in new business deposits • Ranked in top 10 % in Chicago City market in overall sales production • Secured $ 4 million in business and $ 10 million in consumer loans YTD through 10/2010 • Analyzed business» financial statements and tax returns
to recommend appropriate products • Developed sales presentations
to secure new clients and deepen existing client relationships
Yahoo! Inc. (New York, NY) 09/2001 — 09/2002 Senior Account Executive / New Business Development • Facilitated multimedia sales between Yahoo and leading national and international investment banks • Provided clients with secured institutional trading platforms and corporate portal options • Negotiated high - end sales contracts and served as liaison for corporate counsel and in - house legal
staff • Generated business opportunities within new and existing
customer base of money centers and banks • Consistently surpassed monthly targets by reaching at minimum 150 % sales goal efficiency • Teamed with Yahoo media sales teams
to coordinate comprehensive solution based
selling efforts