The airline had claimed that this should be treated in the same way as reduced
fares not normally available to the public, such as
staff travel concessions, and therefore is not eligible for flight delay compensation.
The following
fare types will not qualify for Upgrade Rewards at airports — ID / AD tickets,
travel industry reduced rates, free or non-Revenue Tickets,
staff promotion tickets and any other
fares that are declared by us to be ineligible for Upgrade Rewards.