Front of House Coordinator — Wilson's Steakhouse — 2015 - present • Manage host
staff at elegant, 12 - table upscale steakhouse • Arrange reservations received by phone, online or walk - in guests, and schedule tables in an efficient and streamlined manner based on time of day • Greet guests
upon entrance and provide menu with brief overview explanation • Train host
staff in reservations system, point - of - sale system, and company standards for host expectations and duties • Lead daily
staff briefings and monthly
staff review meetings, conduct team - building exercises, and complete quarterly performance reviews for host
staff members • Coordinate logistics with dining room
staff to ensure seamless guest experience • Offer rewards program to guests and explain benefits of membership; increased overall guest memberships by 15 % after six months in the position