Sentences with phrase «stopped listening to consumers»
The Guitar Hero franchise is sadly missed after Activision's shock franchise cull... but in an extraordinarily candid interview, controversial CEO Bobby Kotick has admitted that they simply stopped listening to consumers during the launch of DJ Hero.
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With the advent of online influencers taking prominence over and becoming just as important as professional press, consumers have stopped listening to just the media for information, but their favorite influencers as well.
As a consumer myself, I'd much prefer to do business with a confident, competent, quiet spoken and trustworthy sales rep who can maybe count a few dozen transactions to their credit than one who doesn't know how to stop boasting to listen.
The best defence is to start listening to the demands of consumers, provide an exceptionally high level of service and stop acting like used car salemen and become the professional consultants we should have always been.