During this workshop, a League facilitator assists charter schools with items such as
strategic planning process design and facilitation, SWOT analyses, transition from founding board to policy setting board, and identifying key performance indicators, measures, metrics and targets.
But as Schmoker (2004) noted, many
strategic planning processes designed to impel a district to action actually have the opposite effect.
Not exact matches
With CROs now often involved in every step of the
process — from
planning, trial
design, volunteer recruitment and trial implementation to data analysis and dealing with regulatory authorities — it is the
strategic account leader's job to ensure the
process is integrated and runs efficiently.
In his first year as Superintendent, Dr. McIntyre led the school system and the community through a
process that produced a focused vision for the future of the Knox County Schools and a five - year
strategic plan designed to achieve Excellence for All Children.
A
Design Team was formed, made up of EXLD staff and field representatives, to support the design of the strategic planning process, review stakeholder input results, and review and edit strategic planning mate
Design Team was formed, made up of EXLD staff and field representatives, to support the
design of the strategic planning process, review stakeholder input results, and review and edit strategic planning mate
design of the
strategic planning process, review stakeholder input results, and review and edit
strategic planning materials.
For some people, the term
strategic planning brings to mind a disciplined and thoughtful
process that links the values, mission, and goals of a school system with a set of coherent strategies and tasks
designed to achieve those goals.
This service provides a comprehensive campus review
process designed to effectively inform improvement, strengthen
strategic planning efforts, and stimulate sustainable change.
3 - 3:50 p.m. SESSION 6: Proven
Planning Process for Classroom Instruction Based on a backwards design planning process and field - tested with educators over 10 years, learn how Strategic Design for Student Achievement guides teachers and school leaders through specific steps to unpack content standards, align assessment and instruction, and understand the depth of comprehension required of students for
Planning Process for Classroom Instruction Based on a backwards design planning process and field - tested with educators over 10 years, learn how Strategic Design for Student Achievement guides teachers and school leaders through specific steps to unpack content standards, align assessment and instruction, and understand the depth of comprehension required of students for m
Process for Classroom Instruction Based on a backwards
design planning process and field - tested with educators over 10 years, learn how Strategic Design for Student Achievement guides teachers and school leaders through specific steps to unpack content standards, align assessment and instruction, and understand the depth of comprehension required of students for ma
design planning process and field - tested with educators over 10 years, learn how Strategic Design for Student Achievement guides teachers and school leaders through specific steps to unpack content standards, align assessment and instruction, and understand the depth of comprehension required of students for
planning process and field - tested with educators over 10 years, learn how Strategic Design for Student Achievement guides teachers and school leaders through specific steps to unpack content standards, align assessment and instruction, and understand the depth of comprehension required of students for m
process and field - tested with educators over 10 years, learn how
Strategic Design for Student Achievement guides teachers and school leaders through specific steps to unpack content standards, align assessment and instruction, and understand the depth of comprehension required of students for ma
Design for Student Achievement guides teachers and school leaders through specific steps to unpack content standards, align assessment and instruction, and understand the depth of comprehension required of students for mastery.
Based on a backwards
design planning process we developed and field - tested with educators over several years, Strategic Design guides teachers and school leaders through specific steps to unpack content standards, align assessment and instruction, and understand the depth of comprehension required of students for ma
design planning process we developed and field - tested with educators over several years,
Strategic Design guides teachers and school leaders through specific steps to unpack content standards, align assessment and instruction, and understand the depth of comprehension required of students for ma
Design guides teachers and school leaders through specific steps to unpack content standards, align assessment and instruction, and understand the depth of comprehension required of students for mastery.
The Department of Transportation's Open Government
Plan development
process follows a
strategic methodology
designed to guarantee the creation of meaningful programs that will fulfill the Administration's stated goals of increasing transparency, participation, and collaboration between the Federal government and citizens.
They have been specially
designed to assess partners» perceptions about how well the combination of their firms» leadership and governance, policy determination and implementation, cultures,
strategic planning process, partner compensation system and client base, brings out the energies and talents of their attorneys.
Areas of Expertise * P&L / Budgeting * Change Management *
Strategic / Tactical
Planning * Data / Systems Operations *
Process Design * Business Development * Contracts / Negotiation Supply Chain * Team Building * Inventory / Materials Management * Purchasing
PROFESSIONAL SUMMARY Proven results oriented professional with over 15 years of experience with progressive levels of responsibility, including hands - on lean
process development and implementation, database
design, network administration, inventory management and control,
strategic business
planning, business development, and individual contributions.
Designed statistically optimized experimental
plans to investigate new
processes and guide company
strategic direction.
Personal Data: SKILLS / QUALIFIERS: Proven skills in
strategic and tactical sales, business development,
planning, organizingOEM
Design and project managementAdvanced consultative, problem solving, negotiation and decision making skillsStrong PC skills; demonstrated proficiency with a variety of software program applications including Microsoft Office (Word, Excel, PowerPoint, Access), Windows, Photoshop, word art, and InternetExcellent listening and communication skills; the ability to comprehend and clearly communicate in written, discussion and presentation formatsDemonstrated ability to work effectively with a wide range of individualsExceptional skills in collaborating with clients and staff and in developing and maintaining long - term supportive relationshipsAbility to organize time effectively, priorities, meet deadlines, and move work forwardAbility to assess the effectiveness of
processes and procedures and recommend improvementsAbility to calculate figures and amounts such as discounts, interest, commissions, and percentages.National Account ManagerNovember 2005 to currentDirected & managed sales efforts, set objectives for retail sales force consistent with company goals and objectives, recruited and trained new support and sales staff.
Core Competencies
Process Improvement •
Strategic Planning & Implementation • Client Relations • Technical Support • Software & Hardware • Organizational Leadership • Performance Improvements • Product Development • Team Management Staff Training & Development • Scheduling • HR Functions • VPN
Design & Installation • Servers • Diagnostics
Core Competencies Information Systems Technology • Network & Systems Management • System Administration / Analyst • Operations Management • Quality Assurance • Staff Training & Development • Client Relations • Troubleshooting •
Process Improvement •
Strategic Planning & Implementation • Technical Support • Software & Hardware •
Design & Installation Servers • Diagnostics • Performance Improvements • Customer Service • Analysis & Configuration
Strategic planning for your job search success is really a simple
process designed to help you think clearly about what you want.
• Hands - on experience in developing and implementing analytic and mathematical models for testing supply chain sequences • Highly skilled in
designing, developing and adapting statistical and econometric techniques to analyze supply chain management problems and roadblocks • Effectively able to determine and implement
strategic plans to ensure prompt problem resolution • Skilled in performing researching activities to and economic analysis and initiating new studies • Proven ability to develop and implement risk mitigation
plans to ensure smooth supply chain operations • Track record of defining and implementing metrics to enable effective sourcing and supplier performance management • Deep insight into key performance indicators (KPIs) that measure and improve sourcing and supply chain performance • Competent at utilizing influence management skills to negotiate movement of products in order to meet bulk deal demands • Proficient in reporting n field cycle count
processes in sync with regulatory requirements of the company • Proven ability to manage established inventory levels in accordance to inventory levels dictated by set business models
Design dashboard metrics, reports, performance charts and scorecards, both for internal and external publication, by using IBM Cognos Report Studio, Query Studio, Analysis Studio, Business Insight, Metric Studio, Metric Designer (Cognos 10.2.1), to support the institution's
strategic planning, assessment, and accreditation
processes.
Proven project management experience; combine expertise in
strategic planning, quality control, and organizational leadership with strong qualifications in standardized
process design and development.
Tags for this Online Resume: IT Governance, Project Management, Cost Center Management, Profit / Loss Management, Budgeting,
Strategic Planning, Analysis and
Design, Business Requirements, Process Engineering, ERP, CRM, Data Warehousing, IT Operations, PMO, Database design, Enterprise Architecture, Vendor Management, PCI, SOX, ITIL, CIO, Management Consulting, Data Center Mana
Design, Business Requirements,
Process Engineering, ERP, CRM, Data Warehousing, IT Operations, PMO, Database
design, Enterprise Architecture, Vendor Management, PCI, SOX, ITIL, CIO, Management Consulting, Data Center Mana
design, Enterprise Architecture, Vendor Management, PCI, SOX, ITIL, CIO, Management Consulting, Data Center Management
AREAS OF EXPERTISE Catering services Entertaining clients Menu pricing Menu
design Catering menus Event
planning Hospitality industry Social catering Revenue management Account management Sales
processes Food and beverages Goal setting
Strategic planning
Tags for this Online Resume: Instructional
Design, Business Analyst, Technical Writer, Leadership, Performance Consultant, Consultant, System
Design, ISD, Program Manager, Health, Safety, Environment, HSE, Instructional Systems
Design, Manager, Project Manager, Team Lead, Documentation Coordinating, Curriculum Development, Editing, Adobe Captivate 9, Articulate, Storyline, MicroSoft Office Suite, Visio, LMS, LCMS, Houston, TX, 77035, remote, Instructional Systems
Design Manager, eLearning, Mentoring, Budgeting, Adult Learning, Innovative Learning Strategies, Consulting,
Strategic Planning, Training, Development, Team Leadership, Team Development,
Design Consistent Training Experiences,
Process Improvement, ADDIE, Hands - On Application Based Training, Curriculum
Design, Learning Management Systems, Visual Oral /
Design Courses, Virtual In - Personal Training, Instructional
Design Projects, Performance Management, Client Relations, Needs Assessment, Blended Learning Experiences, Customer Service, Training Industry Trends, Metrics
Design, Documentation, Target Audience Learning, Web - Based Applications, Team Oriented Environment
streamline, benefits, budgets, communication skills, Contract management, contract negotiations, contract negotiation, Client,
designing, documentation, edge, Employee relations, Entrepreneur, financials, functional, hiring, HR, Leadership, leadership skills, legal, Regulatory compliance, litigation, market, access, money, Negotiations, newsletters, operations management, organizing, Paralegal, policies, pricing, Procedure development,
Process improvement, publications, Recruiting, sales, strategy,
strategic, Strategic
strategic,
StrategicStrategic planning
Tags for this Online Resume:
Strategic Planning, Assessment of the Financial Condition, Charter and Covenant
Design for Bonding, Excel, Word, PowerPoint, Access, QuickBooks, Project, etc., Organizational Effectiveness,
Process Re-engineering, Financial management, Consulting, Electric, Gas, Water Utilities, Microsoft Office, Office Productivity Software, Performance Management, Presentations, Recommendations
Enterprise Solution Selling & Delivery ITIL Service Deliver & Service Support Data Center & Workload Automation Market Strategies & Technology Alliances Enterprise Management Systems (EMS)
Process Design & Reengineering
Strategic Technology
Planning & Integration Professional Managed Services (RIM) Product Development & Life Cycle Business
Planning & Market Strategy Enterprise Systems Management Remote Infras...
Tags for this Online Resume: Innovator, creative director, visual designer, graphic
design, new product design, marketing, Graphic Designer, Color Management, Adobe CS, Educator, Typography Skills, Illustrator, Asset Management, Communication / Documentation, Cost Control, Printing / Binding Process, Product Concept / Design, Project Management, Promotional Design, Publishing, Quality Control, Requirements Analysis, Strategic Planning, Technical File Process, Trade Show Design, Training, Purchasing, Art Director, Trainer, team leader, product
design, new product
design, marketing, Graphic Designer, Color Management, Adobe CS, Educator, Typography Skills, Illustrator, Asset Management, Communication / Documentation, Cost Control, Printing / Binding Process, Product Concept / Design, Project Management, Promotional Design, Publishing, Quality Control, Requirements Analysis, Strategic Planning, Technical File Process, Trade Show Design, Training, Purchasing, Art Director, Trainer, team leader, product
design, marketing, Graphic Designer, Color Management, Adobe CS, Educator, Typography Skills, Illustrator, Asset Management, Communication / Documentation, Cost Control, Printing / Binding
Process, Product Concept /
Design, Project Management, Promotional Design, Publishing, Quality Control, Requirements Analysis, Strategic Planning, Technical File Process, Trade Show Design, Training, Purchasing, Art Director, Trainer, team leader, product
Design, Project Management, Promotional
Design, Publishing, Quality Control, Requirements Analysis, Strategic Planning, Technical File Process, Trade Show Design, Training, Purchasing, Art Director, Trainer, team leader, product
Design, Publishing, Quality Control, Requirements Analysis,
Strategic Planning, Technical File
Process, Trade Show
Design, Training, Purchasing, Art Director, Trainer, team leader, product
Design, Training, Purchasing, Art Director, Trainer, team leader, product
designdesign
QUALIFICATIONS: - Print, Web, Video, and User Interface
Design - Brand Portfolio Strategy and Management -
Strategic Marketing,
Planning & Execution - Communications Management
Strategic & Tactical - Team Building, Motivation & Leadership - Cross-functional Team Leadership - New Product Development & Rollout - Project Management,
Design Management - Workflow
Process Design and Integration - Key Account Management and Clie...
Engineering Manager or Technical Director, where my demonstrated strengths in Functional Engineering in all engineering disciplines, especially focused around
strategic business
planning, innovation, conceptual
design, Intellectual Property, project management and NPI
processes to meet customer and company needs.
Tags for this Online Resume: Consensus - Building & Knowledge Sharing, Change Management, Program & Project Management,
Process Reengineering, Business Intelligence,
Strategic Planning, Information Management, Sales Force Automation Tools, Organizational
Design, Risk Management, Research, Compliance
Tags for this Online Resume: Manufacturing, Supply Chain, Multisite Operations, Human Resources, Performance Improvement, Growth Strategies, Cost Reduction, Capital Improvment, Plant Management, Continuous
Process Improvement, Lean Six Sigma, TQM, Environmental Health and Safety, Total Quality Management, Productivity Improvement, Labor Relations, Startups, Turnarounds, Mergers and Aquisitions, Training, Staff Development,
Planning, Contracts, Negotiations, Collective Bargaining, SWOT Project Management, Analysis, Talent Management and Recruiting, Rightsizing, Conflict Resolution, Facilities, Production Line
Design and Construction, Budgets, KPI Improvement, Performance Metrics, World Class Maintenance, Capital Equipment,
Process Reengineering,
Strategic Alliances
Tags for this Online Resume: Systems Engineering Expertise, Project
Design, Project Manager, DoD Top Secret Clearance,
Strategic Planning,
Process Development,
Process Improvement, Needs Assessment, Team Leadership, Data Warehousing, Presentations, Inventory Management, Talent Management, AUTOCAD, DOORS, IT Strategy, Logistics, Outsourcing, Information Technology, Risk Mitigation, Manufacturing, Product
Design, Program Management, Engineering Management
Tags for this Online Resume: Management, P&L,
Process Improvements, Program Management, Account Management, Forecasting, Project Management, manufacturing, Team Builder, Custom wood production, Face to Face Marketing, Operations Management, Estimating,
Design, Trade Shows, Exhibits,
Strategic planning, Customer Service
Core Competencies Business Development • Sales & Marketing • Sourcing • Brand Development • Product
Design & Selection Vendor Relations • Market Trends • Forecasting • Negotiations • Product Placement • Team Leadership •
Strategic Analysis • Communications • Product Lifecycle & Development • Mentoring • Analysis &
Planning Budget Development & Adherence • P&L Oversight • Business Analysis •
Process Streamlining • Customer Relations • Operations Improvement • Profit & Volume Growth • Brand Analysis • Account Development
Core Competencies Mil - Std - 1553 • Team Leadership •
Strategic Analysis • Communications • Product Lifecycle & Development DOORS7 / DOORS8 / DOORS9 • RTOS Embedded System
Design Development Waterfall Method • Graphics 2000 Rational Requisite Pro • Rational Clear Quest • Rational Clear Case • Subversion • Matlab • Negotiation • Mentoring • Analysis &
Planning • Budget Adherence • ARINC Specification 429Part 1 - 16 • ARINC Specification 702A - 1 DO - 178B • ViaSat DOCCT / S DAMA Simulator •
Process Streamlining • DoD - 4650 • UIC • Mil - Std - 461 • Model SIM • DO - 160 • VHDL Text Pad • Ultra Edit • MS Office Suite
Core Competencies Business Development • Budgeting • Training & Development • Coaching • Cash Management • Sourcing Communications • Conflict Resolution • Microsoft Office • Performance Review • Contract / Vendor Negotiation • Call Center Operations • Trend / Risk Analysis • Business Metrics • Forecasting / Projections
Strategic Planning • Pricing / Revenue Optimization • Operations Management •
Process Improvement Relationship Management • Presentations • Sales Development • Brand Development • Product
Design & Selection • Product Placement • Team Leadership • Recruitment
Core Competencies Business Development • Sales & Marketing • Sourcing • Brand Development • Product
Design & Selection Vendor Relations • Market Trends • Forecasting • Negotiations • Product Placement • Team Leadership •
Strategic Analysis • Communications • Product Lifecycle & Development • Mentoring • Analysis &
Planning Budget Development & Adherence • Brand & Trade Development • Cross Functional Team Development & Management • Business Analysis •
Process Streamlining • Customer Relations • Operations Improvement • Profit & Volume Growth • Brand Analysis • National Account Development
Profit & Volume Growth • Cost Containment • Customer Service and Support • Retail Asset Protection Vendor Relations • Market Trends • Forecasting • Negotiation • Product Placement • Team Leadership Business Development • Sales & Marketing • Sourcing • Brand Development • Product
Design / Selection
Strategic Analysis • Communications • Product Lifecycle & Development • Mentoring • Analysis &
Planning Budget Development & Adherence •
Process Streamlining • Customer Relations • Operations Improvement
Core Competencies Training & Development • Instructor / Teacher • Assessments •
Process Improvement • Student Relations
Planning & Development • Resource Optimization • Multicultural Awareness • Classroom Management Student - Centered Learning • Student Assessment • Cooperative Learning • Curriculum
Design & Development
Strategic Planning • Communications • Research &
Planning • Professional Development • Learning
Plan & Coordination • Quality Assurance • Public Relations • Project & Program Leadership • Program Development
Areas of focus include organizational structure
design, business
process re-engineering, project management, governance,
strategic staffing, learning & development, communications
planning, and change management.
Areas of Expertise: *
Strategic Planning * Sales & Marketing *
Process Design * Contract Negotiation * Raising Capital * Market Growth
Planning * Business Analysis * Product Prototyping and Launching * Formulating and Executing Strategy * Team Building and Leadership * Filed for and granted three issued patents in the US.
Tags for this Online Resume: ADA, agle / Waterfall / SDLC, Adobe / SaaS tools, Application
Design / Architecture, Change Management, Configuration / integration, Data Analytics /
Design, Customer Relationship Management, project / program management, Ecommerce, Business
Process Improvement, Mobile Computing,
Strategic Planning / Road Maps, Columbus Ohio Area, Innovation / Creativity, Problem Solving, Decision Making, Negotiation / Facilitation
Tags for this Online Resume: Management, Consulting, Framework, Leadership, Marketing Management, Direct Sales, Accounting, Advertising, Agile, Consensus building, Mentorship, Strategy, Go - to - market
Strategic Planning, Execution, Digital Advertising, PPC, VTC - View through click, SEO - content marketing, SEM, Project Management, Operations Management, Sales Management, Indirect Sales, Channel Partner Development, Coaching, Team Building,
Process Design, UI / UX, Product Development, Product Management, Software
Design, Technology Management, KPI - Key Performance Indicators, API - integration experience, National and
Strategic Accounts - Fortune 500, Vendor Partnerships and Management, Brand Development, Reputation Management, Sales Funnel creation and management, Data driven decisions,
Design, Build, and Deploy based on data analysis, Buyer Personas, Negotiations, CPA - cost per acquisition, CPL - Cost per lead, LTV - life - time value, Marketing Automation, CRM experience, SalesFoce.com, NetSuite, HubSpot, Tableau, Hootsuite, Google Applications, Microsoft applications (standard and 360)
Core Competencies Project Management • Manufacturing Engineering • Program Development •
Design & Installations • Client Relations • New Product Development • Research • Communications • Resource Coordination • Resource Management •
Strategic Planning • Safety & Maintenance • Testing & Evaluation •
Process Improvement Operations Management • Communications • Equipment Handling • Administrative Management
CORE COMPETENCIES Global Product Marketing Development • Buying / Sourcing • Brand Management •
Strategic Marketing • Pre - and Post - Sales Product Development • Product
Design and Selection • Vendor Relations Market Trends Forecasting • Negotiation • Business Development • Communications • Mentoring • Territory Development Account Management • Client Relations • Inventory Management •
Process & Productivity Optimization Customer Service & Retention • Training & Leadership • Audio & Video Cable Category •
Strategic Planning & Implementation • Tradeshows • Program Management
Business Development • Sales & Marketing • Sourcing • Brand Development • Product
Design & Selection Vendor Relations • Market Trends • Forecasting • Negotiation • Product Placement • Team Leadership •
Strategic Analysis • Communications • Product Lifecycle & Development • Mentoring • Analysis &
Planning Budget Development & Adherence • Brand & Trade Development • Cross Functional Team Development & Management • Business Analysis • International Sales •
Process Streamlining • Customer Relations Operations Improvement • Profit & Volume Growth • Brand Analysis • National Account Development
Professional Experience Boston Scientific Corporation (St. Paul, MN) 2005 — Present Director, Manufacturing Information Systems • Direct cross-functional teams on development and support projects valued in excess of $ 32 million • Responsible for the implementation of manufacturing execution systems world - wide • Hire, train, supervise, and review project management team ensuring efficient and effective operations • Set and strictly enforce departmental budgets, workflows, action
plan, and project deadlines • Develop and implement new technologies, systems, and
processes to streamline manufacturing operations • Build and strengthen
strategic relationships with business partners, contractors, and industry leaders • Launch enterprise - wide asset management (EAM) system in three countries and four manufacturing plants • Develop long range
strategic plan for key manufacturing systems including Manufacturing Execution Systems (MES) • Work in both matrix and functional environments and facilitate continuous improvement and adoption of best practices • Launch and maintain effective engagement and
process alignment strategy among international customers • Successfully
design and launch IS - wide employee training and development program • Design and implement 24 × 7 information technology help desk for manufacturing applications • Serve as director of the University of Minnesota intern recruitment program • Consistently recognized and promoted for excellence in project and personnel mana
design and launch IS - wide employee training and development program •
Design and implement 24 × 7 information technology help desk for manufacturing applications • Serve as director of the University of Minnesota intern recruitment program • Consistently recognized and promoted for excellence in project and personnel mana
Design and implement 24 × 7 information technology help desk for manufacturing applications • Serve as director of the University of Minnesota intern recruitment program • Consistently recognized and promoted for excellence in project and personnel management
Director of Business — Duties & Responsibilities Recruit and train staff of 30 in hospital policies, procedures, best practices, and corporate branding
Design and implement staff development, recognition, and disciplinary policies and procedures Oversee admissions, utilization review, PB X, imaging center, billing, collections, and wound center registrations Set and strictly adhere to departmental budgets and schedules Author and present financial reports concerning revenue, expenses, and outstanding collections Identify performance indicators and benchmarks for integration into reporting systems Conduct surveys regarding patient / staff satisfaction, benchmarks, accreditation, and employee benefits Maintain a 99 % patient satisfaction score through attentive and professional standards of care Negotiate contracts and claims with insurance carriers, Medicare, Medicaid, and other payer sources Increase revenue by 30 % through effective contract renegotiation with suppliers, carriers, and other parties Implement policies, procedures, and equipment to cut hospital costs while enhancing patient care Utilize strong management experience to drive operations in an efficient and professional manner Develop and implement billing controls, cash
processing measures, lockboxes, and other financial
processes Coordinate and oversee internal and external audits ensuring compliance with industry and legal standards Recruit physicians through successful marketing, networking, and other tactics Implement automated Chargemaster financial application (Craneware) and maintain patient accounts Responsible for HCAHPS and the yearly Quality Assurance
Plan Appeal claims when appropriate resulting in $ 400,000 reimbursement from PPO insurance over the last year Build and strengthen professional relationship with community leaders, coworkers, and industry figures Consistently promoted for excellence in financial management, team leadership, and dedication to mission Develop working knowledge of hospital operations from patient admission to senior level
strategic planning Represent company with poise, integrity, and positivity
Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols
Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support
Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop
strategic plans Analyze corporate structure and create business requirements,
process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the
strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity