The Consumer Financial Protection Bureau launches a public inquiry into
the student loan servicing industry.
That legal wrangling will be settled in court, but right now
the student loan service industry has found a buddy in Gov. Rauner.
According to Remondi, the problems in
the student loan servicing industry stem from a lack of understanding between the Department of Education and the CFPB.
According to Navient's Remondi,
the student loan servicing industry has repeatedly requested «clear and consistent» rules for loan services, even offering up recommendations but to no avail.
«Today's action should serve as warning not just to
the student loan servicing industry, but to all institutions that provide or service loans to the military,» Holly Petraeus, assistant director for the CFPB, says in a statement.
He argued that the problems in
the student loan servicing industry stems from a lack of understanding between the Department of Education and the CFPB.
The move certainly shakes up the dynamic of
the student loan servicing industry.
Many market participants and policymakers are looking closely at these reforms to determine whether they might also strengthen
the student loan servicing industry.
This is an interesting fact when considering some politicians» investment in
the student loan servicing industry.
The findings highlight troubling customer service practices in
the student loan servicing industry and include recommendations for reframing oversight of the student loan servicing marketplace.
In its defense, Navient Chief Executive Officer Jack Remondi explained that problems arising in
the student loan servicing industry are due to the lack of understanding and cooperation between the Department of Education and the CFPB.
What's more, Remondi says
the student loan servicing industry has requested «clear and consistent» rules for loan services, even offering up recommendations, but to no avail.