English Language Arts, Balanced Literacy, Creative Writing, Writing - Expository, Reading, Grammar, Spelling, Vocabulary, Specialty, Math, Applied Math, Arithmetic,
Basic Operations, Fractions, Geometry, Graphing, Measurement, Numbers, Order of Operations, Science, Earth Sciences, Environment, Social
Studies - History, Ancient History, World Language, Spanish, Arts & Music, Graphic Arts, Special Education, EFL - ESL - ELD, Health, Other (Specialty), ELA Test Prep, Math Test Prep, Geography, Other (Social
Studies - History), Other (ELA), Life
Skills, Religion, Gifted and Talented, Critical Thinking, For All Subject Areas, Literature, Classroom Management, Professional Development,
Business, School Counseling, Character Education, Word Problems, Cooking, Short Stories, Writing, Oral Communication, Child Care, Reading Strategies, Writing - Essays, Holidays / Seasonal, Back to School, Thanksgiving, Christmas / Chanukah / Kwanzaa, Poetry, Autumn, Mental Math, Halloween, Winter, The New Year, Valentine's Day, Presidents» Day, Decimals, St. Patrick's Day, Easter, Spring, Place Value, Tools for Common Core, For All Subjects, Summer, Informational Text, End of Year, Phonics, Close Reading, Classroom Community
Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on
basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after
business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of
studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving
skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication
skills required • Excellent customer service
skills required Please apply directly to this positing.