United States Postal Service, Location Year — Year Supervisor, Customer Service Strategically executed tasks in
supervising customer service operations for a high - volume district, matching staff skills to client needs and preparing and monitoring work schedules to ensure effective coverage for daily workloads, as well as allocating, managing, and auditing a monthly budget of $ 100,000.
Not exact matches
Experience
supervising a
Customer Service department, including day - to - day
operations of the department
Assisted store manager in opening / closing and managing daily
operations;
supervising / coordinating over 200 store associates; sales / staff development; achieving all corporate sales goals,
customer service / profit objectives; team development; overseeing frontend
service levels; and resolving
customer and staff issues.
Advancing through positions of increasing scope and responsibility to
supervise all
operations and employees for Bullseye's call center, managing up to 45 employees while monitoring calls, providing feedback, and implementing effective
customer service and sales strategies.
Led and managed all frontend
operations of a busy and fast - paced retail store;
supervised, trained, and coached 5 Cashiers and Stock Associates to achieve all daily
customer service goals
Supervised daily branch
operation and overseeing lending, trained
customer service representative tellers.
Oversee day to day
operations in
customer service department including
supervising, delegating, and managing workloads and breaks
Supervised a staff of up to 8 associates on all daily
operations including valet,
customer assistance, and bell
services.
The job of an accounting
operations manager involves
supervising customer service team in performing
customer billing, cashier, collection activities and other
customer services relating to finance.
Supervised all Rec Sports facilities and oversaw all facility personnel, security, cash handling, risk management and
customer service operations
Supervised daily
operations and activities of sales and
customer service staff leading to exceeded sales quotas.
Working with our practice, the Office Manager is responsible for supporting
operations by
supervising staff, optimizing workflow and encouraging
customer service excellence.
Overlooked all aspects of the station's
operations, directly
supervised the station agents (
Customer Service / Ramp)
Facilitate weekly team meetings Utilize excellent communication skills Oversee proper implementation of training programs, altering them when necessary Developed and implemented recruiting plan to secure quality candidates and increase productivity Exemplify quality
customer service at its best Proficient in Microsoft Office Experience District Recruiter 1/1/2014 — Present ABC Company — Augusta, GA
Supervise operations in the human resources departments of four satellite offices.
Managed all online bookstore publishing
operations, inventory controls, and
supervised the
customer service and support for all e-mail inquiries and issues.
• Hire and train a group of 10 people in the sales team to meet the need for new staff at the newly set up Hudson outlet • Manage store
operations by ensuring exceptional performance and excellent
customer services • Assist
customers in all aspects of store
services including handling complaints and inquiries • Train and
supervise employees to maximize sales and minimize complaints
Jan 2011 — Present Regency Inn, Worland, WY Butler •
Supervise the activities of kitchen and housekeeping staff • Proactively greet all guests with special attention to VIP guests •
Supervise room
service and food and beverage
operations for guests • Assist
customers with their demands and problems • Arrange for personal
services such as haircuts, manicures and massages
• Develop and implement policies for the parking lot • Issue parking permits and devise appropriate procedures for distribution of the same • Organize parking registration activities • Collect, count and record the parking fee •
Supervise, train and evaluate subordinate employees • Guide and educate the campus community regarding parking procedures and SOPs • Identify and report any suspicious vehicle • Issue and submit periodic parking lot reports to the higher management • Devise and recommend ways to enhance the effectiveness of parking procedures to ensure maximum
customer facilitation • Carryout paper work for long term parking requests and issue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot
operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of
customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log system
Job SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym
operations to ensure an exceptional «Judgement Free» member experience as well as a financially successful club.Essential Duties and ResponsibilitiesAssist in recruiting, hiring, training and developing a high performing staff consisting of Member
Service Representatives, Trainers and Custodians.Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.Assist with Staff Management and provide backup support to Club Manager as needed.Assist in scheduling and supervising staff.Member service oversight - Ensuring staff is providing a superior customer experience at all times.Assist in resolving or escalating employee issues or concerns.Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sig
Service Representatives, Trainers and Custodians.Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior
customer service guidelines.Assist with Staff Management and provide backup support to Club Manager as needed.Assist in scheduling and supervising staff.Member service oversight - Ensuring staff is providing a superior customer experience at all times.Assist in resolving or escalating employee issues or concerns.Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sig
service guidelines.Assist with Staff Management and provide backup support to Club Manager as needed.Assist in scheduling and
supervising staff.Member
service oversight - Ensuring staff is providing a superior customer experience at all times.Assist in resolving or escalating employee issues or concerns.Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sig
service oversight - Ensuring staff is providing a superior
customer experience at all times.Assist in resolving or escalating employee issues or concerns.Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign - up.
Skill Highlights Office Management Inventory Management
Customer Service Accounts Payable and Accounts Receivable Human Resource Support File and Records Management Professional Experience Office Administrator 7/1/2013 — Current HFF — Houston, TX
Supervise and coordinate all administrative activities and facilitate day - to - day office
operations.
An accomplished, goal - driven aspiring Manager & Supervisor with 10 + years of leadership experience in
customer service,
supervising day - to - day
operations, call center training, teambuilding, coaching client satisfaction and multitasking.
Qualifications for Senior Systems Engineer / Systems Engineer Accomplished professional with more than ten years of experience managing projects, coordinating technical staff, and
supervising administrative
operations background encompasses
customer service and direct
customer sales.
, SNIFFER
OPERATION TWISTED PAIR COAX WIRE TROUBLE SHOOTING 66 BLOCK PUNCH DOWN, TEAM PROBLEM SOLVING HOW TO HANDLE DIFICULT PEOPLE HOW TO
SUPERVISE PEOPLE TEAM BUILDING ONE ON ONE COMMUNICATIONS, Implemented a global strategy for Improving
service to our
customers Managed the delivery of multiple simultaneous products including the introduction of new technologies.
Coordinated managed and
supervised financial administrative logistics sales
customer service and manufacturing
operations.
SUMMARY I have over 20 years of professional experience in the
supervising and management of over 3000 U.S. Military Professionals, as well as extensive experience in equipment safety training, administrative procedures, bookkeeping, budget management, contract management, facility
operation and
customer service.
Advised sales force regarding all aspects of printing and filing requirements., 1998 - 2004 RCI GROUP, INC., New York, NY,
Customer Service Representative and Print Production Manager, 1996 - 1998 NEW YORK PRINTING AND PUBLISHING COMPANY, New York, NY, Lead Plant Foreman, •
Supervised press room staff consisting of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated daily with plant and
operations managers on all production schedules., • Purchased all supplies required to meet project specifications., • Monitored press room personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior
Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior
Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 000.
Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing
operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases of strategic planning with other members of management team, including product inventory control, marketing and sales strategies, product and
service offerings, client
service, event coordination, and area competition Provide continuous assessment of key markets, potential
customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, continued supervision of 40 staff, and the promotion of a performance - based environment leveraging individual talents for group benefit Develop and
supervise support staff to aid in effective sales, marketing, and
service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure effective execution of all administrative, HR, and financial aspects of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products,
services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency
Professional Duties & Responsibilities Determined client financial goals and created comprehensive investment portfolios Recommended funds, allocation percentages, and risk management products Performed market and investment research, analysis, and asset allocation studies Authored market and portfolio commentaries and
customer correspondence Generated product sales through cold calling, networking, and client presentations Oversaw loan process, determined risks, and recommended course of action Trained and
supervised junior associates ensuring effective and efficient
operations Experienced in legal compliance, research, and document creation Developed marketing and development plans as well as all collateral materials Resolved
customer service inquiries resulting in client satisfaction and repeat business Performed all duties in a positive, courteous, and timely manner
Professional Duties & Responsibilities
Supervised administrative support team ensuring effective and efficient
operations Trained new associates in daily
operations, claim processing, and company policies Oversaw invoicing, branch claims, liability reports, and company checking account Investigated off site damage reports and provided claim process recommendations Analyzed processes and introduced plan to reduce claims and increase efficiency Directed and oversaw company special events from conception to implementation Managed calendars for Chief
Operations Officer, General Manager, and sales team Provided excellent
customer service ensuring client satisfaction and repeat business Maintained
customer information database guaranteeing organized client information Opened new client accounts and upgraded existing
services Handled marketing duties including advertisements in yellow pages Inventoried company office supplies and replenished as needed Served as first point of contact between company and clients Researched and purchased new multiline phone system for reception team Significant experience conducting sales and
customer service in a retail setting
Professional Experience TIAA - CREF (New York, NY) 3/2006 — 7/2010 Institutional Client Relationship Manager • Administered retirement plan benefits ensuring accurate, timely, and legally compliant
operations • Hired, trained, and
supervised junior financial
services staff • Proficient in interpretation and application of IRS, ERISA, and related regulatory schemes • Created and implemented client training program to ensure understanding of company products • Assisted external auditors guaranteeing comprehensive and accurate analysis of business health • Prepared and presented annual benefits report to CFO, senior leadership, and benefits staff • Represented company at industry events, product demonstrations, and annual benefit fairs • Provided exceptional
customer service resulting in client satisfaction and repeat business
Inland Foods (Burger King)(Georgetown, SC) 1996 — 2002 Restaurant Manager •
Supervised employees, client
service, and overall restaurant
operations • Delivered consistent sales exceeding company goals and projections • Created an environment which prized professionalism and
customer satisfaction • Performed multiple tasks including in store sales, inventory management, and administrative functions • Promoted health and safety in food preparation and
service
Yacht Broker — Duties & Responsibilities Establish and successfully manage multiple businesses in the marine, automotive, and construction industries Experienced in boat building and sales, marine and automotive powder coating, and residential construction Responsible for sales, marketing,
customer service, and human resource activities Hire, train, and
supervise sales,
customer service, and administrative staff ensuring effective
operations Generate significant sales through effective marketing, networking, cold calling, and other tactics Build and strengthen professional relationships with marine industry leaders Utilize extensive nautical training and expertise to build company and personal reputation within the industry Oversee project timelines, finances, and quality control ensuring timely and high quality completion of objectives Reduce operational costs while increasing revenue through effective management tactics Continually engage in professional development training to enhance skill set Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
Office Manager — Duties & Responsibilities Manage office
operations for a variety of businesses and not for profit institutions Serve as trusted advisor to senior leadership and member of various advisory committees Train and
supervise large staffs ensuring they understand the brand and adhere to corporate protocols Build and strengthen professional relationships with clients, partners, vendors, and senior leadership Set and strictly enforce departmental budgets and project timelines ensuring efficient
operations Create and oversee various fundraisers including all logistics, staffing, and marketing Design and implement employee development curriculum enhancing team morale and skill sets Perform human resource functions including recruitment, discipline, termination, and benefit administration Represent the company at public speaking engagements building community respect and goodwill Responsible for material procurement valued in excess of $ 10 million and an additional $ 20 million in inventory Reduce yearly operational costs by more than $ 1 million through effective management techniques Negotiate and administer contracts with vendors and partners ensuring favorable and profitable conditions Oversee all corporate hardware and software purchases, database management, and other IT functions Assist with marketing, sales, and
customer service initiatives resulting in significant revenue gains Maintained accurate and secure client records, sales reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Professional Duties & Responsibilities Directed marketing campaign ensuring effective fundraising and company growth Oversaw company recruitment, hiring, and employee training Managed company
operations exceeding corporate sales projections and goals
Supervised company finances guaranteeing lucrative and cost effective business Addressed client queries and resolved issues in an expedited manner Led junior team members offering guidance and support as needed Provided administrative support including phones, data entry, and filing Offered excellent
customer service resulting in considerable repeat business Handled high pressure situations in a calm, professional, and effective manner
Professional Experience Danville Centre for Health and Rehabilitation (Danville, KY) 2008 — Present Community Liaison (2010 — Present) Admission and Marketing Director (2008 — 2010) • Marketed specialty clinical programs for 500 multi-site nursing home beds in Central Kentucky • Designed and implemented comprehensive marketing campaigns including all collateral materials • Generated significant sales through marketing, special events, in - person sales, and other tactics • Trained junior team members in corporate policies and
customer service and sales best practices • Successfully secured admissions to 106 bed skilled nursing facility through
customer relations and sales initiatives • Set and strictly adhered to departmental budget ensuring efficient and effective
operations • Responsible for business plan development, financial oversight, staffing, and team training •
Supervised Admissions Assistant and the «Angel Care» resident advocacy team program
Sales Manager — Duties & Responsibilities Experienced professional with expertise in sales, marketing, and
customer service across a variety of industries Generate monthly sales in excess of $ 3 million through effective networking, marketing, and other sales tactics Design and implement comprehensive marketing campaigns including all collateral material Hire, train, and
supervise large sales and
customer service staff ensuring effective and profitable
operations Recognized and promoted for excellence in management, staff development, and record breaking sales Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen professional relationships with clients, partners, peers, and community leaders Set and strictly adhere to departmental budgets and timelines Study internal literature and industry publications to become an expert on products and
services Successfully collaborate with
customer service, marketing, and sales departments Provide exceptional
customer service resulting in client satisfaction and referrals Represent company brand with poise, integrity, and positivity
Brand, Inc. (Burger King)(Columbia, SC) 2002 — 2007 Restaurant Manager •
Supervised restaurant employees ensuring efficient and profitable
operations • Named Manager of the Year (2004) for consistently exceeding company expectations • Created safe, clean, and enjoyable environment boosting staff morale and product sales • Designed and led employee job skill and safety training sessions • Managed site inventory and replenished supplies as needed • Provided excellent
customer service ensuring client satisfaction • Performed multiple roles including in store sales, drive through
service, and administrative support to further company goals
Harris Bank Wilmette (Wilmette, IL) 1988 — 1992 Teller / Assistant Teller Supervisor /
Customer Service Representative • Supervised tellers and customer service team ensuring professional and efficient operations • Responsible for financial transactions including deposits, withdrawals, money orders, etc. • Provided excellent customer service resulting in repeat business and referrals • Created and maintained financial records for daily review and periodi
Customer Service Representative • Supervised tellers and customer service team ensuring professional and efficient operations • Responsible for financial transactions including deposits, withdrawals, money orders, etc. • Provided excellent customer service resulting in repeat business and referrals • Created and maintained financial records for daily review and periodic
Service Representative •
Supervised tellers and
customer service team ensuring professional and efficient operations • Responsible for financial transactions including deposits, withdrawals, money orders, etc. • Provided excellent customer service resulting in repeat business and referrals • Created and maintained financial records for daily review and periodi
customer service team ensuring professional and efficient operations • Responsible for financial transactions including deposits, withdrawals, money orders, etc. • Provided excellent customer service resulting in repeat business and referrals • Created and maintained financial records for daily review and periodic
service team ensuring professional and efficient
operations • Responsible for financial transactions including deposits, withdrawals, money orders, etc. • Provided excellent
customer service resulting in repeat business and referrals • Created and maintained financial records for daily review and periodi
customer service resulting in repeat business and referrals • Created and maintained financial records for daily review and periodic
service resulting in repeat business and referrals • Created and maintained financial records for daily review and periodic audits
Professional Duties & Responsibilities Served as office manager ensuring effective, efficient, and profitable
operations Recruited, trained, and
supervised administrative personnel and salon talent Responsible for accounting, billing, payroll, and inventory management Directed marketing and advertising resulting in significant sales and brand awareness Negotiated contracts with vendors, partners, and clients Oversaw compliance with all applicable health and safety regulations Designed and implemented employee development program to increase team skill sets Utilized employee recognition program to boost morale and dedication to company goals Provided excellent
customer service ensuring client satisfaction and repeat business Performed additional administrative duties including faxes, photocopying, and filing Conducted all responsibilities in courteous, polite, and positive manner
Finish Line Store 389 (Bethesda, MD) 5/1998 — 7/2005 Retail Sales Assistant Manager • Oversaw daily
operations and personnel for a $ 1.5 million per year retail location • Hired, trained,
supervised, and scheduled 20 person sales and
customer service team • Managed security
operations and loss prevention tactics saving more than 16,000 units • Designed and implemented employee development and recognition programs • Consistently ranked as top salesperson and assistant manager in the region
Regional Restaurant Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism,
supervising the facilitation of food sales, overseeing restaurant
operations and promoting a high - quality, memorable
customer dining experience Participate in all phases of strategic store - level planning with other management professionals, including local staffing,
service - related concerns, inventory control, merchandising, sales and revenue projections, and local competition Employ various strategies to manage and reduce food, beverage and labor expenses
Supervise all store opening and closing functions, including the acquisition and sale of all equipment, state and county inspections, general contractor relations, hiring and terminations, and financial data transmission Perform continuous assessment of all operational aspects while furnishing oversight and guidance regarding the effective application and execution of critical internal policies and procedures to standardize restaurant offering across markets Meet and exceed
customer satisfaction benchmarks while tracking progress versus established branch and corporate guidelines Identify and utilize talent among team members with focused training efforts, targeted professional hiring, job fair management and the promotion of a performance - based work environment that leverages individual talents for group benefit Provide relevant administration and oversight with respect to all HR - related functions, including payroll and compliance tasks Oversee the management of daily, weekly and monthly food and supply inventories, in addition to alcohol products, while holding responsibility for the development of weekly P&L statements and internal store audit execution Address local management and staff queries and resolve them in an expedited manner, promoting sustained revenue growth through relationship development and the leveraging of both talent and resources at all locations Collaborate and communicate effectively with all store personnel as well as with members of corporate management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation,
customer acquisition and brand loyalty development Maintain a strong working knowledge of product and
services as well as related industry considerations, including pricing and regulatory trends,
service - related issues and local competitor
operations
Professional Experience Harris Bank Evanston (Evanston, IL) 2000 — 2009 Vice President / Branch Manager • Managed all aspects of Evanston branch including daily
operations and personnel • Hired, trained, scheduled, and
supervised staff of 10 tellers, personal bankers, and support staff • Created and implemented employee review, development, and recognition programs • Designed and executed education programs focused on banking and
service best practices • Oversaw teller line, mortgage, consumer loan, and commercial banking departments • Consistently exceeded financial goals through effective sales, marketing, and management • Awarded Harris Bank Outstanding Sales Award for setting company best in product sales • Delivered excellent
customer service resulting in client satisfaction and repeat business • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient
operations
Director of Nursing — Duties & Responsibilities Manage nursing departments for private and public institutions across a number of specialties Skilled in orthopedics, neurology, medical, surgical, and geriatrics Train, schedule, and
supervise junior nursing staff ensuring compliance with applicable standards of care Set and strictly adhere to departmental budgets ensuring cost effective
operations Maintain working knowledge of current medical technology, procedures, and standards of care Utilize management expertise to enhance patient care while cutting extraneous expenses Oversee patient scheduling, admission, evaluation, and discharge Provide professional and courteous communication with patients and family Assist attending physicians with patient evaluation, monitoring, and implementation of medical care plans Monitor patient condition, chart progress, administer medications, and perform routine procedures Educate patients and family members in healthy lifestyles and disease management Offer guidance and support to junior nurses, lab technicians, and medical technologists Oversee confidential patient information,
customer service, phones, and other administrative functions as needed Manage company inventory replenishing medical and office supplies as needed Demonstrate ability to remain calm and levelheaded in high pressure situations Perform all duties with positivity, professionalism, and dedication to high quality patient care
Professional Duties & Responsibilities
Supervised administrative support team ensuring effective and efficient
operations Trained new staff members in daily
operations, billing, and company policies Oversaw all financial records, bookkeeping, and accounts payable / receivable Responsible for scheduling of all patient appointments, procedures, and follow - ups Handled all company correspondence ensuring professional image and reputation Served as first point of company contact with clients and general public Provided excellent
customer service ensuring client satisfaction and repeat business Maintained confidential client and patient information database Opened new patient accounts and upgraded existing files Inventoried company office supplies and replenished as needed Performed additional administrative duties including faxes and phones Conducted all responsibilities in courteous, polite, and positive manner
Entropic Ltd. (Kildare, Ireland) 12/2007 — 07/2009 HVAC Engineer & Technical Sales • Served as project manager of HVAC and heat recovery equipment design, sales, and installation for large scale commercial and residential applications • Created specifications for ventilation and heat recovery equipment for multiple clients including AVIVA Stadium DKIT Engineering building and Genzyme Waterford • Utilized expertise and communication skills as liaison between
customers and suppliers • Trained and
supervised sales,
customer service, and technical staff ensuring effective
operations • Developed proficiencies in computer programs such as AutoCAD and in - house design programs • Employed LEAN techniques to maximize project efficacy in a safety conscious manner • Oversaw stock control, order entry, and timely delivery of products
Professional Duties & Responsibilities Served as office manager and executive assistant ensuring effective and efficient
operations Directed
customer service department resulting in client satisfaction and repeat business Trained and
supervised junior administrative support staff and
customer service personnel Managed and streamlined company shipping, receiving, and documentation processes Decreased receiving errors, increased quality control, and improved client satisfaction levels Oversaw company inventory, replenishment, and tracking of supply usage Maintained confidential patient records ensuring accurate and easily accessible information Authored workman's compensation reports for main billing office Achieved highest proficiency rating for MPC code entering in 5 years Responsible for written correspondence, telephone system, and in person reception duties Scheduled patient appointments and handled patient intake procedures Performed additional administrative duties including faxing, photocopying, and filing Conducted all responsibilities in courteous, polite, and positive manner
Adult Nurse Practitioner — Duties & Responsibilities Provide exceptional patient care and medical team support across multiple medical specialties Currently completing clinical and academic work toward a master of science in nursing Utilize strong background in biology, chemistry and mathematics Maintain working knowledge of current medical technology, procedures, and standards of care Proven ability to remain calm and levelheaded in high pressure situations Direct therapeutic, educational, and recreational activities for eight developmentally disabled adults Responsible for patient health, safety, and attainment of therapy goals Train and
supervise medical lab personnel ensuring efficient and professional
operations Offer guidance and support to junior lab technicians and medical technologists Perform a wide variety of daily testing utilizing machines such as AXSYM — Hitachi RA 1000 CX 7 Responsible for preventative maintenance on machines by running calibrations and controls Successfully complete monthly state proficiency tests for therapeutic drug, blood, and urine chemistries Prioritize stat specimens for immediate reporting Maintain direct contact with clients to resolve problems regarding appropriate tests and specimens Oversee confidential patient information,
customer service, phones, and other administrative functions as needed Perform all duties in a positive, professional, and courteous manner
Professional Experience The Newark Museum (Newark, NJ) 07/2004 — 12/2011 Management Analyst / Assistant to the Chief Operating Officer • Managed the daily
operations, budgeting, and strategic planning of the Office of the Chief Operating Officer • Interfaced with Museum staff, Board of Trustees, and proprietary and regulatory agencies on behalf of the Museum • Coordinated all Board committees including preparations for meetings, legally required digests and other support activities • Oversaw legal and regulatory compliance including management reports, legal research and local, state and federal filings • Maintained legal and business files / archives and assisted in the production of management reports and analysis • Updated the Administrative Operating Procedures Manual to insure documentation of all institutional policies and procedures • Responded to patron complaints and inquiries ensuring timely and effective
customer service • Coordinated special projects and events under the direction of the Chief Operating Officer •
Supervised interns and part - time administrative staff setting workflows and providing professional guidance • Researched and submit all annual statistical surveys • Served as member of the Staff Advisory and College Internship Selection Committee
HD Supply, Inc. (City, ST) 2002 — 2008
Operations Manager • Manage, train, and
supervise a team of 16 warehouse, sales, and
customer service professionals • Ensure effective, efficient, and safe warehouse and office
operations • Hold monthly safety meetings to review accident rates and prevention measures • Oversee sales and accounting functions including P&L, sales forecasts, budgets, audits, and payroll • Prepare lien releases for all
customers and ensure payments are received and posted in a timely fashion • Responsible for company equipment, inventory, shipping, receiving, and restocking • Ensure driver licensure and compliance with all state and federal D.O.T. rules and regulations • Provide exceptional
customer service resulting in client satisfaction, loyalty, and referrals • Exceed profit goals by $ 7 million in 2004 through effective management and sales tactics • Awarded «Mark of Excellence» in 2004 for «Outstanding
Operations Skills»
Insert Title — Duties & Responsibilities Manage office
operations, sales, and
customer service for a variety of businesses Develop strong knowledge of the travel, medical, and engineering industries Proficient in electric machines, power systems, optics, control systems, and digital signal processing Skilled in computer system troubleshooting, testing, and design Train and
supervise large staffs ensuring they understand the brand and adhere to corporate protocols Build and strengthen professional relationships with clients, partners, vendors, and senior leadership Set and strictly enforce departmental budgets and project timelines ensuring efficient
operations Utilize proficiencies in English, Mandarin, and Cantonese to provide exceptional
customer service Negotiate and administer contracts with vendors and partners ensuring favorable and profitable conditions Assist with marketing, sales, and
customer service initiatives resulting in significant revenue gains Maintain accurate and secure client records, sales reports, and other pertinent data Represent company brand with poise, integrity, and positivity