Frontline technical support agent working one - on - one with end users and
support desk agents to resolve both HSI and FiOS related troubles
Not exact matches
Susan Cooper is a
desk - bound CIA
agent who provides great
support to her colleagues.
Help
desk agents usually work with a team, provide
support to every aspect of a company, solve problems, improve efficiency, and work at a fast pace.
Your help
desk resume summary will point out your tech
support skills and achievements like a tech
support agent pointing out problems on a PC.
The tasks you need to perform as a help
desk support agent include responding to requests for technical assistance in person or through phone or electronic channel; diagnosing and resolving technical hardware and software problems; researching questions using available information resources; advising user on appropriate action; following standard help
desk procedures; logging all help
desk software; and administering help
desk software.
Spearheaded remote IT help
desk support post-acquisition model for SYKES Home by establishing an offshore - centralized help
desk and developing processes to remotely provide
support, trouble ticket initiation / tracking and escalations for the Work at Home customer service
agents.
Create Resume Summary Senior Network Help
Desk Analyst with 8 years experience in
supporting over 10,000
agents / users with hardware, connectivity, and application problems.
• Welcomed guests and for inquired if they had reservations • Escorted them to the front
desk and ensured that they were serviced by an
agent • Secured guests» luggage during the checking in process and loaded them onto bell carts • Provided assistance to the housekeeping department by collecting laundry and
supporting cleaning up jobs • Ascertained the cleanliness and maintenance of the lobby and front
desk areas
• 11 years of dedicated work experience in performing clerical and front
desk tasks • Hands on experience in devising, implementing and maintaining core office systems • Highly skilled in providing clerical and administrative
support to all departments as per policies • Talented in managing inventory and filing systems and maintaining liaisons with various internal and external
agents
Provided customers, software installation, programming, training, and web site design / maintenance * Remote PC
Support, vlookups, hlookups, Sumif and Countlf statement * IT professionals and help
desk agents with remote troubleshooting of hardware and software / operating systems ranging from Windows XP to Windows 8 operating systems across 40 + types of Dell branded systems.
When Liniger launched Re / Max, says Popow, he «issued a challenge to the standards in the industry (50/50 split) by letting
agents keep 100 per cent of their commissions in exchange for a small fee for services provided by the new Re / Max brokerage for office and
desk space, tools, administrative
support and brand advertising.
Their revised platform is simple... in exchange for a smaller fee, they provide the basic essentials (deal processing, front
desk support, training) and the
agent sources any other tools and services required (office space, assistant, signs, administrative
support).