Sentences with phrase «support team productivity»

Assisted in the development of a streamlined issues reporting system that helped to improve support team productivity.

Not exact matches

«The majority of the structure, the documentation, the training, and the support has been established by me and my team,» he says, and that he's been able to «faster than the competition in identifying new products and releasing them into the wild, we've been able to target largely underserved market segments (like tech - savvy millennials), and we've gotten to choose the best tech for our suite of productivity tools (like Shopify Plus, Slack, Sublime Text, Todoist, and Mailchimp), whilst quickly retiring those that haven't worked with minimal disruption.»

Wired has called gamification an enemy of great support, and while dissenting opinions often point to cases like Microsoft and the increased productivity they saw when implementing gamification, the numbers don't tell the full story — a lower response time does not mean your team is doing a better job of taking care of customers.

This is the overarching theme that we have tools and processes in place that support the productivity and effectiveness of sales teams.

By empowering your team to take responsibility for their own work, your leadership focus changes to support each employee in a culture that brings people together and inspires productivity.

Drawing on the expertise of our field teams, it pools their collective knowledge within a farmer support organisation that provides direct technical assistance to farmers, helping them to improve their coffee quality, farm productivity and yields.

The team, which included investigators from Penn and the London School of Economics, analyzed existing literature in both countries, updating and supplementing as needed to estimate the cost of accommodation, medical and non-medical services, special education, employment support and productivity loss.

As well as increasing productivity, lowering training costs, engaging your workers, and getting them trained quicker, your employee onboarding software frees up valuable time for your L&D teams to focus on what really matters; supporting new starters and ensuring they have the best possible experience.

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Meet customer requirements through first contact resolution Confirm customer understanding of the solution and provide additional customer education as needed Prepare complete and accurate work and update customer file Communicate effectively with individuals / teams in the program to ensure high quality and timely expedition of customer requests Effectively transfer misdirected customer requests to an appropriate party Contribute ideas on ways to resolve problems to better serve the customer and / or improve productivity Participate in activities designed to improve customer satisfaction and business performance Occasionally use decision - support tools to answer questions Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking Offer solutions to issues that are often non - standard / non-routine and require some clarification Maintain broad knowledge of OnStar products and services Warehouse Assiciate.

From scheduling meetings and handling correspondence to supporting comprehensive administrative functions and collaborating with cross-functional teams, I excel in providing top - notch organizational support to drive team efficiency, productivity, and success.

Accomplished and dynamic management professional with solid and diverse experience in the field of Renewable Energy Construction, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

A highly dedicated individual eager to contribute operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Accomplished and dynamic management professional with solid and diverse experience in the field of construction and architecture, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Accomplished and dynamic professional with solid and diverse experience in the field of construction restoration, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Accomplished and dynamic professional with solid and diverse experience in the field of construction, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Accomplished and dynamic professional eager to contribute management expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Accomplished and dynamic professional with solid and diverse experience in a variety of fields managing overall operations and optimizing organizational processes, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Accomplished and dynamic management professional with solid and diverse experience in the field of construction, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Challenged to drive productivity and efficiency improvements within the Houston Product Support Call Center, Pune - India Call Center and the professional services team.

Supported team members when necessary such as cleaning and waxing vehicles during peak hours to increase productivity and employee retention

Accomplished and dynamic professional with solid and diverse experience as craft supervisor, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Information Technology Manager — Deloitte Consulting LLP — Radford, VA 2009 - 2010 Led numerous projects and process teams that assisted Deloitte leverage Web portal design technology and standardize all user interfaces that successfully reduced number of support calls, and increased user productivity.

• Increased productivity by working as part of the software tools development team, improving internal systems that supported product launch.

Supports management team in order to maximize productivity through product knowledge, customer service and by meeting key store initiatives.

LOCATION: BD Medical Systems, Franklin, WI GENERAL FUNCTION: Responsible for shift production Provides production support / leadership as needed to achieve safety, quality, productivity, and team...

Successfully created a decision support team creating business intelligence reporting increasing productivity by 7 % developing key performance indicators and increasing patient satisfaction by 2 %.

Dedicated, accomplished call center / customer care support executive with a proven record of success and 14 + years of making a positive impact on team's productivity and performance in a call center setting.

Strengths in building infrastructure to support turnaround and growth situations, fostering a collaborative work environment, training and leading teams to higher productivity and pr...

What we offer Senior Recruitment Consultants in London * Uncapped commission to complement a competitive base salary * Ongoing training and expert support throughout your career * The opportunity to progress to a team leader or management role * Fantastic commission structure * A vibrant company culture that promotes hard work and productivity Incentives for top - performing consultants * Travel opportunities to our international offices * Regular company social events and parties * VIP dinners and events * Cash bonuses for exceptional performances * All - expense - paid vacations for superstar performers Apply now for a Senior Recruitment Consultant job in London with Frank Recruitment Group.

Led talented technical and cross-functional team, personally visiting Manila, Philippines to resolve critical performance problems for «support centers», and improved business productivity by 35 % and reduced operational cost by 15 %.

coordinating operations needs and providing administrative support to improving team productivity and reduce... Manage coverage needs for several Administrative staff.

coordinating operations needs and providing administrative support to improving team productivity and reduce... Clerical support Data management Excellent multi - tasking ability Organizational skills Administrative support... operating procedures for all administrative employees.

Information Technology Security Manager — Duties & Responsibilities Manage IT security, customer service technicians, assets and finances, and client training Responsible for ensuring that multiple IT groups meet finance, audit, and compliance requirements Serve as primary point of contact for customer contracts, technical support, and end - user training Utilize interpersonal and technical skills as liaison between clients, technicians, and subcontractors Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Oversee the implementation of asset management processes and procedures Coordinate activities with desktop leads to ensure SOX compliance Validate asset information, manage defect reports, and submit correct action recommendations Design and implement enterprise - wide security protocols, mainframe / pc policies, & software / hardware packages Collaborate with department managers to identify and address security concerns through IT Security policies Reduce corporate information ricks through implementation of sensitive document control processes Utilize RACF and Windows / LAN measures to greatly improve user, administrator, and application security Establish and oversee regular system security audits for employers and clients Author and present added value reports, optimization reviews, and overall audit presentations Enhance employee productivity and accountability through the implementation of firewall and tracking software Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

Six Sigma Black Belt with expertise in the manufacturing industry; eager to contribute dynamic management, operational enhancement and team building with supervision skills to actively support a progressive company in optimizing productivity, efficiency and profitability.

Office Manager — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Manage marketing, sales, and customer service ensuring profitable and efficient operations Responsible for accounts payable / receivable, budgets, and other accounting functions Direct human resources including payroll, benefit administration, and talent recruitment Design and distribute marketing materials, corporate newsletters, and other collateral Cut company expenses by 40 % through effective inventory and order management procedures Negotiate contracts with vendors resulting in a 30 % reduction in expenses Serve as liaison between multiple departments and senior leadership Oversee large scale office renovation while ensuring zero productivity losses Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize special events, meetings, and corporate travel arrangements Study internal literature to become an expert on products and services Consistently recognized and promoted for excellence in office management Represent company brand with poise, integrity, and positivity

Acting Team Manager — Sales Helpdesk (11/2006 — 06/2007) • Manage Sales Support representatives responsible for providing support to internal and external clients • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Manage internal and external client inbound service requests in a timely and effective manner • Provide staff performance feedback and implement new operational strategies to enhance quality and productivity • Coach and develop employees» skills through weekly coaching and monitoring sessions • Ensure that sales support and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate serviceSupport representatives responsible for providing support to internal and external clients • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Manage internal and external client inbound service requests in a timely and effective manner • Provide staff performance feedback and implement new operational strategies to enhance quality and productivity • Coach and develop employees» skills through weekly coaching and monitoring sessions • Ensure that sales support and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate servicesupport to internal and external clients • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Manage internal and external client inbound service requests in a timely and effective manner • Provide staff performance feedback and implement new operational strategies to enhance quality and productivity • Coach and develop employees» skills through weekly coaching and monitoring sessions • Ensure that sales support and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate servicesupport and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate service issues

Hazeltine Corporation, US Dynamics Corporation (New York, NY) 1986 — 1995 Manager / Supervisory Engineer Program and Software Quality Assurance • Managed and budgeted for Program and Software Quality Assurance department of 24 personnel • Trained quality engineers and testers conducing software testing (load test, regression test, and Performance Test) • Reviewed operation sheets, developed test plans, and inspection instructions for defense electronics and computing products • Performed statistical process control for automated component insertion, web soldering process, and software testing • Led product support team, material review boards, and responded to quality deficiency report • Increased productivity and reduced cost by improving processes and training personnel • Investigated cause of product quality deficiency, provided corrective actions, and performed vendor certification

Future Voice, Inc. (Miami, FL) 2006 Voice Services Engineer — Contract • Restructured technical department increasing productivity while cutting expenses • Built relationships with providers resulting in significant revenue increases • Cut costs through use of open source technologies including Asterisk • Decreased churn through increased system reliability and customer loyalty • Developed, tested, and implemented new, more effective billing system • Established and directed 15 person customer service and engineering support team

Professional Experience JP Morgan Chase (Tempe, AZ) 3/2006 — Present Assistant Vice President — Prime Securitized Collections (4/2010 — Present) • Recommend and implement specific procedures to ensure maximum effectiveness and efficiency of service, while establishing efficient operational policies, technological support systems and budgets • Assist in long - term strategic planning for related departmental section, ensuring the attainment of all departmental goals through detailed reporting, trend utilization, and performance tracking • Hold responsibility for the compilation and analysis of statistical data relative to unit productivity, monitoring live calls and providing feedback to staff, coaching, and issue resolution concerning collection and loss mitigation activities • Manage various teams of supervisors, including personnel issue resolution and functional task delegation • Utilize exceptional problem solving abilities while dealing with conflicting financial and personnel variables, developing and recommending viable courses of action as required • Ensure timely performance management of all staff, communicating expectations and closely supervising job functions • Travel to Manila to train staff on loss mitigation processes, train supervisors on procedural adherence, develop customer satisfaction, negotiations, and conflict management documents, and facilitate training class utilization

Our productivity, our management team, our culture, the support, our offices, the tools and technology, the mentorship and training make it hard for agents to go anywhere else.

Our services include state - of - the - art MLS technology, access to public records, data distribution and exchange with member associations, plus mapping and productivity tools, all backed by our world - class training programs and accomplished customer support team.

In that role, he managed multiple sales offices, supporting individual leadership teams in recruitment, retention, business development and sales productivity.