Sentences with phrase «support ticket resolution»

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Learn about traffic ticket online resolution, warrant prevention, warrant resolution, child support compliance, and small claims resolution with Matterhorn.

Coordinated daily with the Call centers, Network Operations group, Desktop Support Group, Newsgroups, Public Relations, Abuse departments and Internal and External partners to ensure resolution to issue tickets.

Achieved HDI - SCA (Support Center Analyst) technical certificate; improving First Call Resolution of tickets

Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this posupport incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this posupport on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this poSupport equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this poSupport, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.

Detail - oriented, with expertise in multitasking, performing service and support functions that include quality assurance initiatives, trouble ticket resolution, and client support resolution.

Summary IT Professional with over 7 years of experience in networking tools, implementation / deployments, Tier 2/3 escalation support / ticket resolution, change management, analysis, and troubleshooting various network technologies which includes proficiency in routing, routing protocols BGP / OSPF / EIGRP, switching, security, firewalls, voice, wireless and data center technologies.

Effective technical support analyst experienced with all facets of help desk processes and procedures, from ticket resolution to knowledge base documentation.

Summary IT Professional with over 10 years of experience in implementation / deployments, administration / service requests, Tier 2/3 escalation support / ticket resolution, change management, analysis, and troubleshooting various network technologies which includes proficiency in routing, routing protocols, switching, security, firewalls, voice, wireless and data center technologies.

* Conduct follow - up ticket resolution and overall support satisfaction surveys as required by senior level management

Executed trouble tickets and performed desktop support to on - site users, for resolution of PC related issues.

• Providing friendly, well - mannered, and high - quality support for desktop hardware, software, network, installation, application and printer issues to users • Evaluating problems, offering solutions to issues and providing support to both local and remote clients • Maintaining the ticket tracking software and recording of all call resolutions • Providing network, LAN, WAN and infrastructure assistance when needed • Giving training to clients when required

Their resumes show such responsibilities as delivering network support to regional offices in several locations, providing well documented resolutions in the ticket system, ensuring that the fiber loop between the offices and the national network are available, and monitoring and diagnosing any Cisco router and switch - related problems on the LAN in regional offices.

Support of Netsuite ticketing system that is used for both internal Netsuite help as well as for customer facing issue resolution.

• Arbitrate software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors

Take ownership of production support issues until resolution and open trouble tickets with vendor if needed to resolve issues

QUALIFICATIONS 10 + years experience in the Telecommunications industry with focus on Customer Support (both internal and external), Ticket / Queue Management, Project Coordination, and Provisioning * Ability to prioritize multiple tasks and meet deadlines in a demanding work environment * Excellent written and verbal communication, conflict resolution, and analytical skills * Detail oriented, organized, and a conscientious se...

Detail - oriented, with expertise in multitasking, performing service and support functions that include quality assurance initiatives, conflict resolution, and ticketing and flight reservations support, able to communicate with a variety of personalities with professionalism and courtesy.

Experienced in client / end - user support; trouble - ticket resolution and syst...

Simultaneously support numerous customer bases with separate policy, procedural and ticketing requirements by remotely diagnosing problems and providing resolutions for technical and service - related issues.

Summary IT professional with over 7 years of experience in administration (service request), monitoring, change management / documentation, configuration, deploying, and escalation support (ticket resolution) of various network technologies for medium to corporate environments with proficiency in routing, routing protocols, switching, security, firewalls, wireless and data center technologies.