Sentences with phrase «support ticket system»

It's good to know their FAQ section is well thought out and planned out and that they have a support ticket system in place for you to use.

If a phone number still scares you, then at least use a support ticket system.

Providing the individual with a dedicated customer - support email address or a link to your customer - support ticketing system will satisfy the initial social - media request and allow your team to properly help the customer.

Not exact matches

According to the company, the technical support system enables faster responses through a new ticketing system that places customers in immediate contact with Sidel experts to address urgent issues.

He supports the policy position of Paul Giardina, his running mate on the Republican ticket, of utilizing the federal Environmental Protection Agency's Clean Water State Revolving Fund to pay for water - quality remediation efforts including replacement of failing septic systems, rather than the community preservation fund.

Unlike Governor Cuomo, who supports privatization in the form of charter schools, the Green Party ticket of Howie Hawkins and Brian Jones advocates a comprehensive «Quality Education for All» platform grounded in fully funding and strengthening our public school system.

The additional funds would support the administration's directive to reinvigorate human and robotic exploration of Earth's moon and other planets in the solar system but would also come at the expense of several other big - ticket items in NASA's portfolio — namely the International Space Station (ISS) as well as the Wide Field Infrared Space Telescope (WFIRST), a «flagship» - class mission next in line for launch after the James Webb Space Telescope (JWST).

LiveZilla Live Support Software featuring Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats and Operator to Say Hi can help you find new people nearby!

Ensure that the asset management software provider offers various ways of technical support such as telephone support, online Web chat, a ticket - based system, social networks, and a community.

Another service schools should look out for is a support desk available for staff to call, preferably with extended opening hours and an online ticket reporting system to trace progress with reported faults.

Support Tickets: MAISD uses an online ticket system to manage technology assistance requests.

Moynihan Train Hall includes a) creation of a new sky - lit train hall on the concourse level of the Farley Building, b) back of house support space for Amtrak and Long Island Rail Road (LIRR), the two «anchor» rail tenants, including ticketing, baggage areas and waiting areas, c) loading access for the rail tenants and for the United States Postal Service (USPS) who will continue to occupy space in the Farley Building, d) exterior restoration, and e) systems and infrastructure improvements.

Exterior temperature gauge, Information centre, Intelligent driver information system (IDIS), Rear Park assist, Sensus navigation system, Service interval indicator, Aux input, DAB Digital radio, Remote audio controls on steering wheel, Adaptive brake lights, Body colour bumpers, Chrome window surround, Colour co-ordinated door mirrors, Colour co-ordinated lower door and bumper moudings, Electrically adjustable and heated door mirrors, Front and rear electric windows, Front and rear side marker illumination, Front door sill tread strips, Headlamp levelling, Heated washer nozzles, Home safe and approach lighting, Intermittent rear wash / wipe, LED daytime running lights, Roof rails, Tinted windscreen, Twin exhaust pipes, 12V Accessory socket, 12V power point in luggage area, 3 spoke leather steering wheel, 3 - D cargo load system (aluminium Cargofix rails + 4 attachments and 4 high level anchor points), B Pillar ventilation, Electronic climate control (ECC), Forward folding front passenger seat, Front and rear centre armrests with cupholders, Front footwell illumination, Front reading lights, Front seats with lumbar support, Head restraints for all seats, Height adjustable driver / front passenger seats, Height / reach adjustable steering column, Illuminated driver / passenger vanity mirrors, Isofix attachments on rear seats, Leather gear knob, Load cover, Lockable load floor, Luggage compartment lighting, Luggage net, Luxury floor mats, Pollen filter, Ticket holder, Versatile split folding rear seat - 40/20/40, 5 three point seatbelts, ABS / EBD, City safety, DSTC - Dynamic Stability and Traction Control, Dual stage Driver / Passenger Airbags, Electronic parking brake, Front / rear seatbelt pre-tensioners, HBA (Hydraulic Brake Assist), Inflatable curtain, Passenger airbag cut - off device, SIPS airbags, Tyre pressure monitoring system, Warning triangle, WHIPS whiplash protection system - front, Anti-theft alarm including immobiliser / volume sensor + level sensor, Deadlocking system, Key integrated remote control central locking, Locking wheel nuts, Diesel particulate filter

Exterior temperature gauge, Information centre, Intelligent driver information system (IDIS), Rear Park assist, Sensus navigation system, Service interval indicator, Aux input, DAB Digital radio, Remote audio controls on steering wheel, Adaptive brake lights, Body colour bumpers, Chrome window surround, Colour co-ordinated door mirrors, Colour co-ordinated lower door and bumper moudings, Electrically adjustable and heated door mirrors, Front and rear electric windows, Front and rear side marker illumination, Front door sill tread strips, Headlamp levelling, Heated washer nozzles, Home safe and approach lighting, Intermittent rear wash / wipe, LED daytime running lights, Roof rails, Tinted windscreen, 12V Accessory socket, 12V power point in luggage area, 3 spoke leather steering wheel, 3 - D cargo load system (aluminium Cargofix rails + 4 attachments and 4 high level anchor points), B Pillar ventilation, Electronic climate control (ECC), Forward folding front passenger seat, Front and rear centre armrests with cupholders, Front footwell illumination, Front reading lights, Front seats with lumbar support, Head restraints for all seats, Height adjustable driver / front passenger seats, Height / reach adjustable steering column, Illuminated driver / passenger vanity mirrors, Illuminated gear knob, Isofix attachments on rear seats, Leather gear knob, Load cover, Lockable load floor, Luggage compartment lighting, Luggage net, Luxury floor mats, Pollen filter, Ticket holder, Versatile split folding rear seat - 40/20/40, 5 three point seatbelts, ABS / EBD, City safety, DSTC - Dynamic Stability and Traction Control, Dual stage Driver / Passenger Airbags, Electronic parking brake, Front / rear seatbelt pre-tensioners, HBA (Hydraulic Brake Assist), Inflatable curtain, Passenger airbag cut - off device, SIPS airbags, Tyre pressure monitoring system, Warning triangle, WHIPS whiplash protection system - front, Anti-theft alarm including immobiliser / volume sensor + level sensor, Deadlocking system, Key integrated remote control central locking, Locking wheel nuts, Diesel particulate filter

Active TFT Crystal Display, Exterior temperature gauge, Information centre, Intelligent driver information system (IDIS), Power tailgate, Rear Park assist, Sensus navigation system, Service interval indicator, Aux input, DAB Digital radio, Remote audio controls on steering wheel, Active bi-xenon headlamps with headlamp cleaning system, Adaptive brake lights, Auto dimming rear view mirror, Automatic folding door mirrors with ground lights, Body colour bumpers, Chrome trim on tailgate, Chrome trim to front bumper, Chrome window surround, Colour co-ordinated door mirrors, Colour co-ordinated lower door and bumper moudings, Electrically adjustable and heated door mirrors, Front and rear electric windows, Front and rear side marker illumination, Front door sill tread strips, Headlamp levelling, Heated washer nozzles, Home safe and approach lighting, Intermittent rear wash / wipe, LED daytime running lights, Rain sensor windscreen wipers, Silver roof rails, Tinted windscreen, Twin exhaust pipes, 12V Accessory socket, 12V power point in luggage area, 3 - D cargo load system (aluminium Cargofix rails + 4 attachments and 4 high level anchor points), B Pillar ventilation, ECC electronic climate control with AQS, Electric drivers seat with memory + mirrors memory, Forward folding front passenger seat, Front and rear centre armrests with cupholders, Front footwell illumination, Front seats with lumbar support, Front / rear reading lights, Grocery bag holder, Head restraints for all seats, Height adjustable driver / front passenger seats, Height / reach adjustable steering column, Illuminated cup holders, Illuminated door pockets, Illuminated driver / passenger vanity mirrors, Illuminated gear knob, Isofix attachments on rear seats, Leather gear knob, Load cover, Lockable load floor, Luggage compartment lighting, Luggage net, Luxury floor mats, Rear footwell illumination, Theatre dimming interior lights, Ticket holder, Versatile split folding rear seat - 40/20/40, 5 three point seatbelts, ABS / EBD, City safety, DSTC - Dynamic Stability and Traction Control, Dual stage Driver / Passenger Airbags, Electronic parking brake, Front / rear seatbelt pre-tensioners, HBA (Hydraulic Brake Assist), Hill start assist, Inflatable curtain, Passenger airbag cut - off device, SIPS airbags, Tyre pressure monitoring system, Warning triangle, WHIPS whiplash protection system - front, Anti-theft alarm including immobiliser / volume sensor + level sensor, Deadlocking system, Key integrated remote control central locking, Locking wheel nuts, Diesel particulate filter

Bluetooth system, Exterior temperature gauge, Information centre, Intelligent driver information system (IDIS), PAS, Power tailgate, Service interval indicator, Aux input, Remote audio controls on steering wheel, USB connection, «Global» closing of front / rear windows, Adaptive brake lights, Auto dimming rear view mirror, Automatic folding door mirrors with ground lights, Chrome window surround, Colour co-ordinated bumpers and mirrors, Colour co-ordinated front / rear lower spoilers and lower side mouldings, Day running lights, Electrically adjustable and heated door mirrors, Front and rear electric windows, Front and rear side marker illumination, Front door sill tread strips, Front fog lights, Headlamp levelling, Heated washer nozzles, Home safe and approach lighting, Intermittent rear wash / wipe, Rain sensor windscreen wipers, Roof rails, Tinted windscreen, Towbar preparation, 12V power point in luggage area, 12V socket in front + rear tunnel console, 3 - D cargo load system (aluminium Cargofix rails + 4 attachments and 4 high level anchor points), B Pillar ventilation, ECC electronic climate control with AQS, Forward folding front passenger seat, Front centre armrest with 2 cupholders, Front seats with lumbar support, Front / rear reading lights, Grocery bag holder, Head restraints for all seats, Height adjustable driver / front passenger seats, Height / reach adjustable steering column, Ignition Lock illumination, Illuminated driver / passenger vanity mirrors, Isofix attachments on rear seats, Leather faced upholstery, Leather gearknob, Load cover, Lockable load floor, Luggage net, Luxury floor mats, Pollen filter, Rear centre armrest with 2 cupholders + storage, Ticket holder, Versatile split folding rear seat - 40/20/40, 5 three point seatbelts, ABS / EBD, City safety, DSTC - Dynamic Stability and Traction Control, Dual stage Driver / Passenger Airbags, Electronic parking brake, Front / rear seatbelt pre-tensioners, HBA (Hydraulic Brake Assist), Inflatable curtain, Passenger airbag cut - off device, SIPS airbags, Warning triangle, WHIPS whiplash protection system - front, Anti-theft alarm including immobiliser / volume sensor + level sensor, Deadlocking system, Key integrated remote control central locking, Locking wheel nuts, Chrome rotary knobs, Chrome trim on air vents, side defrosters and mannequin, Silver chronograph instrument dials

Back in 2006, when a shopping cart, affiliate system, and basic autoresponder integration was all that was needed, the fact that Premium Web Cart had a built in membership system, ticket support system, multi-site capability and arguably the world's best upsell system set Premium Web Cart apart as truly the most «premium» shopping cart system known.

to include public libraries in early learning intervention model 2015 Building STEAM with Día mini-grants available The Dollar General Literacy Foundation awards Youth Literacy grant to ALSC / YALSA ALSC selects more Great Websites for Kids ALSC now accepting applications for 2015 Baker & Taylor Summer Reading Grant ALSC now accepting applications for 2015 Maureen Hayes Author / Illustrator Award ALSC now accepting applications for 2015 Penguin Young Readers Group Award ALSC now accepting applications for 2015 Bechtel Fellowship ALSC announces winners of 2014 Bound to Stay Bound Books, Melcher Scholarships Registration open for fall 2014 ALSC online courses Ames Public Library awarded 2014 Baker & Taylor Summer Reading Program Grant ALSC and LEGO Systems partner to create Junior Maker Spaces District of Columbia Public Library chosen as site for the 2015 Arbuthnot Lecture Martin, Stark - Smith awarded Friends of ALSC Institute scholarships ALSC recommends more Great Websites for Kids 2014 ALSC National Institute Early Bird Registration deadline is June 30 2014 «Building a Home Library» bibliographies now available ALSC releases 2014 Summer Reading Lists ALSC past - president donation to support additional 2014 - 2015 ALSC Spectrum Scholar The 2014 guide to the Newbery and Caldecott awards Medlar elected ALSC 2015 - 2016 president Libraries working to bridge the cultural divide Nation's libraries showcase multicultural resources as uptick in demand for multicultural children's books continues Las bibliotecas de la nación dan a conocer servicios informativos para satisfacer demanda creciente de libros infantiles multiculturales Apply for the Friends of ALSC Institute Scholarship Theme and speakers announced for ALSC Charlemae Rollins» President's Program New ALSC white paper: «The Importance of Diversity in Library Programs and Material Collections for Children» ALSC selects popular books for young readers Explore Children's Fairyland at the 2014 ALSC National Institute Tickets available for 2014 Arbuthnot Lecture featuring Andrea Davis Pinkney ALSC invites applications for 2015 Arbuthnot Lecture with Brian Selznick Every Child Ready to Read ® for Spanish - Speaking Communities ALSC announces the Día Family Book Club Curriculum Andrea Davis Pinkney to deliver Closing General Session at 2014 ALSC Institute Minnesota, Alabama, Florida libraries win 2014 Bookapalooza Program ALSC announces 2014 Notable Children's Videos ALSC names 2014 Notable Children's Books ALSC announces 2014 Notable Children's Recordings LGBT Center of Raleigh Library receives 2014 Light the Way Grant ALSC and PLA receive award for Every Child Ready to Read ® Keene Public Library awarded 2014 Maureen Hayes Award Susan Roman receives 2014 ALSC Distinguished Service Award Kate DiCamillo, Brian Floca win Newbery, Caldecott Medals Brian Selznick to deliver 2015 Arbuthnot Honor Lecture 2014 Batchelder Award honors Enchanted Lion Books For «Mister Orange» Yuyi Morales y Meg Medina ganan premios Pura Belpré Yuyi Morales, Meg Medina win Pura Belpré Awards Paul R. Gagne and Melissa Reilly Ellard win 2014 Carnegie Medal for «Bink & Gollie: Two for One» Greg Pizzoli wins Geisel Award for «The Watermelon Seed» Listening Library wins 2014 Odyssey Award for «Scowler» Susan L. Roth and Cindy Trumbore win 2014 Sibert Medal Steve Sheinkin to present Opening Session at 2014 ALSC Institute ALA offers unlimited virtual seats for ALA Youth Media Awards webcast Every Child Ready to Read ® named finalist for Opening Minds Innovation Award ALA creates institutional repository ALA to announce the next classics in children's and young adult literature and media

McGowan elected ALSC 2019 - 2020 president Libraries champion nation's diversity through Día, April 30 ALSC names 2018 Notable Children's Books ALSC announces 2018 Notable Children's Recordings Alabama, Florida, Missouri libraries win 2018 Bookapalooza Program New Carrollton Library receives 2018 Light the Way Grant Anne Mlod, JoAnna Schofield, and Lisa Von Drasek receive 2018 Bechtel Fellowships Apply for the Friends of ALSC Institute Scholarship ALSC invites applications for 2019 Arbuthnot Lecture with Dr. Debbie Reese Erin Entrada Kelly, Matthew Cordell win Newbery, Caldecott Medals HarperAudio wins 2018 Odyssey Award for «The Hate U Give» Juana Martínez - Neal y Ruth Behar ganan premios Pura Belpré Juana Martinez - Neal, Ruth Behar win Pura Belpré Awards Debbie Reese to deliver 2019 Arbuthnot Honor Lecture 2018 Batchelder Award honors Delacorte Press for «The Murderer's Ape» Larry Dane Brimner wins 2018 Sibert Medal Jacqueline Woodson wins 2018 Wilder Award Laurel Snyder, Emily Hughes win Geisel Award for «Charlie & Mouse» American Library Association announces 2018 youth media award winners ALSC announces Steven L. Herb as 2018 ALSC Distinguished Service Award Recipient < Tickets available for 2018 Arbuthnot Lecture featuring Naomi Shihab Nye ALA to support multicultural literature for youth with enhanced 2019 Youth Media Awards South Carolina State Library receives Maureen Hayes Author / Illustrator Award St. Lucie County (Florida) Library System awarded 2018 Baker & Taylor Summer Reading Grant Brian Selznick and David Serlin to Present Closing Session at 2018 ALSC Institute

MGAM is a supplier of interactive systems, server - based gaming systems, interactive electronic games, player terminals, stand - alone player terminals, video lottery terminals, electronic scratch ticket systems, electronic instant lottery systems, player tracking systems, casino cash management systems, slot accounting systems, slot accounting systems, slot management systems, unified currencies and electronic and paper bingo systems for Native American, racetrack casino, casino, charity and commercial bingo, sweepstakes, lottery and video lottery markets and provide support and services and operations support for MGAM's customers and products.

We will be moving to a ticketed support system next week, and have hired someone to manage this starting Monday.

Support Tickets Our developers monitor our support system, and promptly reply to ticket reSupport Tickets Our developers monitor our support system, and promptly reply to ticket resupport system, and promptly reply to ticket requests.

Coinbase support is very professional and they have a robust support system containing an FAQ library (where you will be able to find an answer to most questions before even contacting customer support), customer support bot, and email ticketing process to resolve complex issues.

For customer support, you have to be logged in to your Xapo account in order to use the ticket system.

Plus, like Apple Pay, transport for London's ticketing system will support it.

Developed a problem ticket system that resulted in a 35 % reduction in response time to support requests

Web based service desk software with help desk support, ticketing system, asset management and knowledge base.

Help Desk Support, January 2002 - May 2005, Nero Systems Corporation, Jacksonville FL Managed Help Desk services which included answering help desk tickets through online assistance, performing remote assistance on staff desktops, and documenting reports from service calls.

Familiarity with troubleshooting and ticketing support systems, one + year experience a plus.

Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this posupport incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this posupport on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this poSupport equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this poSupport, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.

Directed the operations and maintenance including help desk support for the agency utilizing a waterfall approach for three annual major system releases and a ticket - based support system according to agency service - level agreements.

Utilized custom monitoring software and internal ticketing system to provide end user support

Be responsible for managing a ticket system and file room, assist with new employee onboarding, providing support relating to HR programs and processes and completing administrative functions.

Managed Zendesk ticketing system support queue.

Provided best - in - class over the phone service and support for client's issues with lab reporting systems that included TOROL, SCAN, CC Link, e-Maxx, Fission, and Autodial Printers Provided detailed training Help Desk staff on all new products, and tracking of all open tickets and incidents that ensured ticket MTTR.

Maintained on - going software support and training for over 100 staff with use of OTRS ticketing system and FIT Technologies ticketing system

• Set up computer security measures (both hardware and software) to ensure that any internal or external threats are warded off • Configured computer networks such as LANs and WANs and add any required components to make information flow more profound • Offered technical support over the telephone or through user generated tickets • Tested systems to make sure that they are working optimally • Ensured that any need for upgradation is fulfilled on immediate basis

Six years of experience in an IT support role with Madison Manufacturing, documenting / resolving help desk tickets, installing / repairing / upgrading equipment and peripherals, and creating mailboxes and accounts while ensuring optimal system functionality and minimizing downtime.

SELECTED ACCOMPLISHMENTS • Attained the Help Desk Manager position from IT Support Technician within 6 years • Conducted workshops and training sessions on compliance with applicable Corporate and Divisional Policies • Placed an interactive ticketing system that lets customers keep in track with the status of their complaint in an online environment

Support Card Services Support Supervisor to receive and input materials into inventory system and physically organize in stock locations Use job tickets and orders to pull and issue collateral paper materials and production supplies to assigned user locations.

• Diagnosed and fixed a particularly stubborn connectivity issue for a client that had remained unresolved for 15 days • Streamlined the ticketing system which increased response efficiency by 65 % • Introduced the concept of support videos and audios which reduced helpline traffic by 50 %

• Recorded customer interactions in call center's ticketing system, and escalated issues that could not be immediately resolved with second - tier technical support.

• Welcome customers as they approach the box office counter and inquire into their movie preferences • Provide information on running movies and show timings along with seat availability • Take customers» information (such as name and age) and punch it into the system for verification purposes • Provide customers with information on age - appropriateness of their desired movie and ensure that identification is properly conducted for rated films • Issue tickets to customers and ask them to verify seat, movie and date information on them • Accept credit card and cash payments for sold tickets and tender change and receipts • Handle reservations for shows over the telephone and in person and ensure that any cancellations are managed according to cinema protocols • Balance cash registers against tickets sold and ensure that any discrepancies or problems are immediately handled • Create and maintain reports of sold tickets and cinema income and provide feedback to managers regarding movies» success or failure • Assist in booking entire cinema halls for special screenings and issue tickets / passes to authorized guests and support staff • Ascertain that leaflet racks are fully stocked and that the counter is properly cleaned and maintained • Issue auxiliaries such as 3D glasses and ensure that returned glasses are counted and stored properly

• Tracked caller interactions in the department's ticketing system, and transferred open trouble tickets to second - tier support teams.

IT Support Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guiSupport Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guisupport for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guiSupport Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guisupport to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guidelines

• Act as the first point of contact for customers or users looking for solutions to their information technology problems • Coordinate and schedule information technology support through tickets • Review incoming tickets and determine priorities by figuring out which ones need the most help • Respond to tickets by providing step by step guides or asking for additional information • Communicate with customers to keep them in the loop about service ticket progress • Interview customers directly or over the telephone to acquire details of problems with their computers or peripherals • Assist customers by working out reasons for faults and explaining why they transpired • Troubleshoot software and hardware issues including license problems, file corruption and component malfunction • Set up new computer systems and peripherals and upgrade existing ones • Install and configure operating systems and monitor and maintain networks and systems • Set up new user accounts and profiles and handle any corresponding password issues • Resolve incidents with peripherals such as printers, copiers and scanners • Track daily performance of systems and conduct analysis in order to improve system performances

Handle field support tickets from Invoice Management or Engagement Managers via the IT Ticketing System.

Performs duties including providing first level phone support, diagnosing browser and networking issues, assisting end users in resolving issues, and recording information in the ticketing system.

Worked with business units on daily support issues using Remedy and in house ticket tracking system.

Oversee the SEIBEL trouble ticket support web system and resolve or distribute over 100 service request and activities a month