Sentences with phrase «technical operations center»

And on Thursday we'll be bringing you a special After Hours from Honda Performance Development, which is the automaker's technical operations center for its motorsport program.

PLUS: We'll be coming to you from Honda Performance Development, which is the automaker's technical operations center for its motorsports program!

Located in Santa Clarita, CA., HPD is the technical operations center for high - performance Honda racing cars and engines.

Not exact matches

Current position at Google: Hölzle is SVP of technical infrastructure, which means he oversees the design, installation, and operation of Google's servers, networks, and data centers.

At the Federal Judicial Center, engage with contemporary policy issues facing the judiciary while contributing your scientific and technical expertise to judicial administration, operations, education programs, protocol and discovery, or courtroom technology.

Dr. Isabelle Scholl is a Computer Science Engineer and an Astronomer.She received her Master's in Computer Science from the CNAM / Strasbourg and her PhD in Astrophysics and Space Techniques from the University Paris XI.After working as a Research Engineer at the CNRS (Orsay, France) as the technical manager of the European operations and data center for the SOHO mission, she has held positions as Assistant Professor at the International Space University (Strasbourg, France) and the Institute for Astronomy (Honolulu, Hawaii).

The Resource Center — in concert with the FHWA division offices, the Resource Center provides targeted, professional technical assistance to FHWA's State and local partners across the full range of disciplines (e.g., safety, geotechnical, and operations).

Since 2007, Bill has been the director for all project management at Accurance, with direct involvement in sales and advertising, customer service, technical development, and day - to - day operations management for multiple centers around the world.

Our team consists of application specific integrators, application developers, technical integrators, network operations center technicians, and project management staff.

• Provides a variety of administrative, clerical and technical support to facilitate operations in the Capitol Visitor Center (CVC), Volunteer Program, and serve as primary point of contact.

Responsible for day - to - day operations of call center receiving 22,000 inbound calls per month and placing outbound calls to members and potential members to assist with their questions, billing issues and / or technical issues.

Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state - of - the - art practices; participating in professional societies.

Created a solid foundation for growth after the acquisition of contact center specialist ICT Group, integrating IT services and operations for 15 + centers by driving organizational change, implementing standards, processes and best practices including, technical support, IT compliance and performance management.

Network Operation Controllers — Comcast Cable, Roseville, MN 1999 to 2006 Provided key technical support to Network and File Technician, and Call Center dispatch, resolved each outage and assisted file technician in installations at customers» homes.

People from all backgrounds seeking part time or full time opportunities in the following areas are encouraged to inquire about our program: sales, customer service, part time, manager, accounting, clerical, management, computer, engineer, human resources, driver, security, administrative assistant, purchasing, medical, administrative, receptionist, retail, maintenance, warehouse, education, finance, director, telecommunications, real estate, engineering, insurance, data entry, project manager, information technology, part time, printing, technician, legal, automotive, teacher, winter, banking, analyst, nursing, restaurant, controller, network, environmental, nurse, design, quality, safety, secretary, office, assistant, hotel, accountant, vice president, medical assistant, transportation, supervisor, general, advertising, writer, social services, java, all, graphic, mba, holiday, office manager, communications, sales manager, admin, mortgage, social work, training, cms, attorney, research, payroll, oracle, executive assistant, paralegal, courier post, drivers, pharmaceutical, operations, president, web, Rn, law enforcement, autocad, health care, executive, food, production, chef, cad, project management, tax, auto, editor, hospitality, hvac, pharmaceutical sales, it, collections, Spanish, unix, are buyer, facilities, professional, mechanical, bartender, help desk, travel, logistics, call center, truck driver, inventory, financial analyst, computers, pharmacist, police, teaching, counselor, chemist, plant manager, photography, bookkeeper, medical sales, electrical engineer, health, trader, bilingual, business analyst, recruiter, cfo, accounts payable, sports, cashier, financial, music, social worker, publishing, project, support, business development, lpn, welder, clerk, technical, quality assurance, government, distribution, secretarial, sales management, mental health, nanny, child care, registered nurse, cna, Japanese, technical support, administration, property manager, cook, shipping, pharmacy, coordinator, entertainment.

Technical Expertise • Capable of troubleshooting windows and Macintosh OS issues • Skilled in systems management using MS system center configuration manager • Effective skills in maintaining, analyzing, and repairing computer systems, networks, hardware and peripherals • Well practiced in various software and plug - in installation and implementation • Able to conduct preventive maintenance, utilizing effective debugging procedures and anti malware tools • Functional knowledge of windows 7 enterprise and windows 8 varied operations and relevant troubleshooting • Proven ability to carry out routine maintenance tasks while ensuring licensing compliance

Deployed to the National Training Center (NTC) as a Technical Team Lead to provide a Cyber Opposing Force by employing black box penetration testing tactics, techniques, procedures which realistically portrayed a malicious outsider conducting computer network operations resulting in an improved network security posture for deploying organizations.

install, implementation business development, sales support, wireless, voip, operations, provisioning, order manaement, call center, cus, telecommunications, broadband and wireless executive, buisness process design and implementation, operations, program management, Customer Service and Technical sSWsupport SUppoirt prosr, sr, pmanagement, business process, implementation, customer ins, director, vp, executive, sr anager, sr, program management, business process, implementation, customer instaltion lation installation business development, sales support, wireless, voip, operations, provisioning, order manaement, call center, customer s, telecommunications, broadband and wireless executive, buisness process design and implementation, operations, program management, Customer Service and Technical sSWsupport SUppoirt prosr, sr, pmanagement, business process, implementation, customer ins, Business Operations, Comprehensive Support Services - Design, Development, Implementation, Management of technical and customeTechnical sSWsupport SUppoirt prosr, sr, pmanagement, business process, implementation, customer ins, director, vp, executive, sr anager, sr, program management, business process, implementation, customer instaltion lation installation business development, sales support, wireless, voip, operations, provisioning, order manaement, call center, customer s, telecommunications, broadband and wireless executive, buisness process design and implementation, operations, program management, Customer Service and Technical sSWsupport SUppoirt prosr, sr, pmanagement, business process, implementation, customer ins, Business Operations, Comprehensive Support Services - Design, Development, Implementation, Management of technical and customeTechnical sSWsupport SUppoirt prosr, sr, pmanagement, business process, implementation, customer ins, Business Operations, Comprehensive Support Services - Design, Development, Implementation, Management of technical and custometechnical and customer support

Highly motivated manager and leader with expertise in customer service, technical operations, and call center operations.

• Proactive Manager with versatile experience supporting executive - level start - up companies: customer service processes, sales & distribution, facilities and resource allocation • Adept experience managing inbound / outbound call center operations to deliver customer support and technical services to medical professionals • Track record for consistently improving productivity, increasing efficiency and reducing expenses • Ability...

PROFESSIONAL SUMMARY Developed, tested, and implemented call center applications Managed staff and provided guidance and support Lead effort for data center server consolidations globally Lead server and storage refreshes with business, operations, technical teams, and vendors Presented Bi-weekly Sponsor presentations to Sr..

Tags for this Online Resume: Customer Care, Call center, operations, technical support management, installation management, process design, Technical Support Services, Call Center, Service Decenter, operations, technical support management, installation management, process design, Technical Support Services, Call Center, Servicetechnical support management, installation management, process design, Technical Support Services, Call Center, ServiceTechnical Support Services, Call Center, Service DeCenter, Service Delivery

SUMMARY Entrepreneurial senior leader with extensive experience growing organizations and managing contact center operations in customer service, higher education, sales, web chat, technical support, workforce management, collections, and shared services.

Senior management with a successful background in customer service, technical support, field operations and call center management combined with solid skills in new product development and introductions, you will be interested in the experience and accomplishments highlighted in the enclosed r sum.

I am a seasoned voice communications specialist, call center supervisor and operations manager with over 25 years of administrative and management experience and a record of key accomplishments in Customer Service, Documentation / Training, PBX / VM Programming, Problem Resolution, Project Management, Technical Procedures, and Vendor Relations.

Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades POS & ATM, Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff.

SUMMARY Operations and General Management executive with more than 25 years of experience and strengths in leadership, sales, technical operations, call center operations, new product deployment, financial performance and the development and management of high performing teams.

SUMMARY * 18 years experience of data center infrastructure and networking * 16 years experience of data center security * 18 years experience of desktop and mobile support * 6 years supervision of staff of 4 employees including DBA, Junior Administrator, and technicians responsible for IT site operations for 1000 users Managed Service Provider Technical Strategist Sept 2017 - Present * Handle Network and Account administra...

Global Support Operations / Multi-Site Contact Center Management / Customer Relationship Management Results - driven Management Executive with strong business savvy marked by blend of strategic, operations, technical acumen.

PROFESSIONAL SUMMARY * Dynamic and innovative leader offering 20 years of technical support and client services in call center and financial operations industries.

PROFILE 24 + years as Management and Technology leader with emphasis on CxO level initiatives, data center consolidations, virtualization, data warehousing, Big Data systems assessments, call centers, project portfolio management including applications management, mobile applications, disaster recovery / business continuity, mobile and wireless, operations, technical, and resource management expertise, and business continuity...

Architect of the Capitol APR 2010 to Present Administrative Support Assistant 100 Constitution Avenue, NE, Washington, DC 20540 Hours / week: 40 Supervisor: Wayne Kehoe Starting Salary: $ X, XXX.XX / month Supervisor may be contacted Ending Salary: $ 3,634.66 / month Telephone: [phone] Provides a variety of administrative, clerical and technical support to facilitate operations in the Capitol Visitor Center (CVC), Volunteer Program, and primary point of contact for all incoming and outgoing mail and correspondence for the Volunteer Program Coordinator.

Results - driven Data Center Manager, Technical Engineer, and Facility Operations with over 35 years of experience optimizing infrastructures for multisite operations in alignment with emerging technologies and organizational objectives.

NET state management by designing a secure hardware configuration, facilitating maintenance and system upgrade, and enhancing system stability • Introduced service - oriented architecture connecting call center with reporting system and providing innovative business intelligence solutions to end - users • Directed in - house and offshore project teams offering technical expertise and best practices • Prioritized assignments, evaluated personnel, and ensured effective and professional operations

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posiCenter Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Barnes and Noble Distribution Center (Memphis, TN) 12/2001 — 6/2004 Logistic Analyst • Developed KPI and methods for monitoring the Logistics in S&OP areas • Created weekly and monthly reports, charts, and pivot tables for various KPI's • Applied Process Excellence tools to identify and evaluate business challenges • Designed and implemented business operation, process, and system improvement measures • Maintained interfaces between ordering system and warehouse management system • Provided internal technical support for the WMS system • Developed new modules and WMS system enhancements • Oversaw creation of customized reports in Cognos to support business needs • Executed validation change control process and escalation of issues

A resourceful professional with excellent organizational leadership skills and technical acumen who manages budgets network infrastructure data center design data center build out enterprise data center operations VOIP systems...