Sentences with phrase «technical staff operations»

Supervise and coordinate technical staff operations to ensure proper resolution of company / client problems

Not exact matches

BOST said TSL Ghana's operations continued to focus on improving the technical competencies of BOST's depot staff.

And on the Dakar, it's a huge operation — considerably bigger than a modern WRC team, with 110 drivers, mechanics and support staff working together to look after the cars, and two vast «T4» support trucks lumbering after them that compete in a special lorry class but also provide technical support on - stage when it's needed.

The online retail king will be recruiting «immediately» for staff to fill roles including operations, support, and technical specialists at the new Moorebank facility.

In addition to ACR staff attending mandatory ARB training and passing ARB exams in Offset Project Registry operations and Compliance Offset Project Verification, ACR team members have participated in ARB training and passed 22 technical exams in the five Compliance Offset Protocols:

Our team consists of application specific integrators, application developers, technical integrators, network operations center technicians, and project management staff.

He or she has to be able to assess the technical staff needs in a business and deploy the operation of hiring the most qualified professional for every position available.

Generally the resume format of a windows administrator would focus on his duties as assisting project teams with technical problems in the commencement and planning procedures of Project Management which further refer to activities like defining the requirements, benefits, and technical strategies; assisting in research and development within the project life - cycle; analyzing technical and design issues; and supporting operations staff in implementation, testing and identifying the solutions.

In the medical environment, staff nurses are experts who give proper bedside care to patients and perform technical duties as required in an operation theater, emergency care unit, or a particular unit of a medical setting.

He's got nuts - and - bolts technology know - how and business acumen, along with global business operation experience, managerial experience of 800 pre-sales technical support staff who support revenues of $ 7 billion to $ 8 billion, and much more.

Utilize technical skill to build various tools to make kiosk operations easier for staff, such as various auto calculating Excel spreadsheets, and a web based solution for a company wide SKU guide (Project Address: 52.38.60.63 / sku).

• Managed branch operations that included route supervision, warehouse operations, maintenance and technical repair of machinery and staff personnel recruitment and training for William Food Service.

Essential responsibilities of a Technical Team Lead include implementing strategies, identifying training needs, managing daily operations, generating reports, and monitoring staff performance.

I am capable of translating the operation and progress of the technical project to my clients, as well mediate between them and my staff.

Work with Clients, Client Services and other Functional Managers on solutions, staff assignments and engagement with our technical operations team.

Provided master - level education, knowledge, and influential leadership skills necessary for senior warrant officers to apply their technical expertise in support of Army leaders on strategic - level Joint Interagency Intergovernmental and Multinational (JIIM) staffs supporting full spectrum operations.

• Establishes protocol for IT Services that comply with PACCAR Corporate strategy and ITD • Executes operating goals for Division IT strategies • Manages 5 person help desk team • Manages 8 person dealer - facing help desk team • Manages 7 person global client operation team • Develops and oversees annual $ 7M operating budget • Develops and oversees annual $ 2M to $ 7M capital budget • Interviews, hires and trains incoming technical staff IT Director, September 2005 — December 2012 GroupHealth — Tukwila, Washington

Technical skills, experience listed through the use of industry jargon, and proficiencies such as staff management, operations improvement, and sales cycle.

Executive Secretary / Administrative Assistant, Marketing August 1987 - September 1994 Assisted the Director of Marketing with the daily operations of the department and provided administrative support to Director and staff that include composing correspondence, office supplies, travel arrangements, technical support and vendor relations Coordinated logistics for executive committee meetings, calendars and travel arrangements Tracked departmental expenditures that include but not limited to purchase order management, petty cash and vendor payments Maintained specialized database system on workstation occupancy Supervised temporary employees on special projects and provided administrative and project management support to department

Promoted to Central Technical Publication Library Manager Data Preparation Prepared trackers for over a thousand personnel to ensure completeness of annual training prerequisites Training Successfully trained superior staff and entry level personnel in technical library operations Scheduling Facilitated onboarding of entry level personnel by scheduling training, and quarterly Quality Assurance inspections to ensure Technical Publication Library Manager Data Preparation Prepared trackers for over a thousand personnel to ensure completeness of annual training prerequisites Training Successfully trained superior staff and entry level personnel in technical library operations Scheduling Facilitated onboarding of entry level personnel by scheduling training, and quarterly Quality Assurance inspections to ensure technical library operations Scheduling Facilitated onboarding of entry level personnel by scheduling training, and quarterly Quality Assurance inspections to ensure validity.

PROFESSIONAL SUMMARY Developed, tested, and implemented call center applications Managed staff and provided guidance and support Lead effort for data center server consolidations globally Lead server and storage refreshes with business, operations, technical teams, and vendors Presented Bi-weekly Sponsor presentations to Sr..

Qualifications for Senior Systems Engineer / Systems Engineer Accomplished professional with more than ten years of experience managing projects, coordinating technical staff, and supervising administrative operations background encompasses customer service and direct customer sales.

Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades POS & ATM, Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff.

Technical Traffic Manager and Logistical expert to USMTM senior staff and directorates regarding transportation (cargo / container import / export), personal property, vehicle operations, supply and equipment, and official passenger travel.

Supervised technical staff accountable for data and computer network operations district - wide.

SUMMARY * 18 years experience of data center infrastructure and networking * 16 years experience of data center security * 18 years experience of desktop and mobile support * 6 years supervision of staff of 4 employees including DBA, Junior Administrator, and technicians responsible for IT site operations for 1000 users Managed Service Provider Technical Strategist Sept 2017 - Present * Handle Network and Account administra...

William Food Service, Louisville • KY 1993 — 1995 Branch Manager Oversight for all branch operations that included route supervision, warehouse operations, maintenance and technical repair of machinery and staff personnel recruitment and training.

Demonstrated history of successful technical operation and patient interaction, while providing high - quality support to other medical staff while facilitating effective team collaboration.

Tags for this Online Resume: accounts payable, tech, technical support, customer service, data entry, purchasing, manager, management, operations, *, staff accountant

Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases of strategic planning with other members of management team, including product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and area competition Provide continuous assessment of key markets, potential customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, continued supervision of 40 staff, and the promotion of a performance - based environment leveraging individual talents for group benefit Develop and supervise support staff to aid in effective sales, marketing, and service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure effective execution of all administrative, HR, and financial aspects of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency

Brand Marketing and Promotional Design — Selected Duties and Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while developing brand promotion strategies through the tactical assessment and analysis of target markets, clients, and consumers Manage all aspects of publication and promotional media design, including content development, pre-promotional material utilization, budgetary considerations, and deadline adherence Monitor all campaigns from initiation to completion, executing changes and modifications as needed to ensure program success Provide guidance and leadership with respect to marketing campaign strategy development, benchmarking, implementation, post-execution analysis, theme development, and process optimization Measure the success of marketing initiatives using data and related key metrics, ROI considerations, and related data, ensuring the maximization of competitive abilities while providing regular and ad - hoc reporting to both and clients Partner with advertising operations and other teams as needed to troubleshoot delivery issues and optimize campaign performance within the limits of available material and resource inventories as well as related logistical concerns Utilize talent among team with focused collaboration and the promotion of a performance - based environment leveraging individual talents for group benefit, soliciting creative materials from internal teams and external agencies per established specifications Screen and test submitted materials to ensure compliance with technical considerations and client specifications Address key client queries and resolve them in an expedited manner while communicating status updates across all teams, promoting sustained revenue growth through client retention, relationship development, and program success Meet and exceed all marketing targets while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, and the respective marketplace, including pricing and regulatory trends, client requirements, competitor strategies, and product growth Act as a liaison between clients, vendors, sales and support staff, and executive management to ensure client satisfaction, timely implementation, and operational efficiency

Emergency / Project Coordination — Duties & Responsibilities Coordinate all logistical and organizational aspects of emergency response activities, including personnel, procedural execution, equipment deployment, and situational assessments Interact with individuals and victims in a professional manner to ease the experience, educate the public, and promote the development of quality support relationships within the local and regional community Act as a liaison between staff members, management, and other parties to maintain a high - quality collaborative relationships, driving program success and sustainability while ensuring rapid response to crisis Present relevant information and instruction to both staff members during training and victims during crisis, providing thorough explanation an demonstration to allow individuals to grasp important concepts Managed and supervise staff in a manner which drives efficiency, promotes safety, and utilizes each individual to the highest capacity Perform needs - based issue and situational assessments to improve operational efficiency, manage expenses, and ensure critical execution during difficult and complex emergency situations Support other members of the leadership team to facilitate efficient logistical and organizational operations, performing important administrative tasks and analytical assignments Maintain a strong technical knowledge of and passion for emergency management techniques, appropriate policies and procedures, response methods, and other relevant information Address important queries from all sources, resolving them in an expedited and complete manner

Dade County Public Schools (Miami, FL) 1997 — 1998 Network Administrator Assistant • Assisted in management of information technology library media services • Performed daily backup procedures for database utilizing encryption software • Maintained and oversaw operation of 34 unit computer lab • Provided technical and administrative support to school faculty, staff, and students

Information Technology (IT) Director — Duties & Responsibilities Manage IT department, customer service technicians, client / staff training, and a multimillion dollar budget Set and strictly adhere to departmental budgets and timelines ensuring timely and cost effective operations Responsible for 150 servers in a VM / SAN environment, Cisco network, and MAN connection between offices Maintain 4 9's uptime on all IT services and attain 100 % SLA compliance with clarification of SOW terms Successfully manage multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and hosting of 20 ASP clients Create and implement complete helpdesk department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN support, and phone support for remote executives Install, configure, troubleshoot, and support multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate customer contracts / billing, technical support, and end - user training Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with department managers to identify and address security concerns through IT Security policies Author reports concerning IT department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

Professional Profile Utilize technology and tools to drive the machine assembly process, ensuring accurate and safe operation as well as monitoring output for any identifiable issues or errors Lead through example with consistent work ethic, attitude, and professionalism, while performing related job requirements and supporting all production management and execution functions Develop and maintain a strong working knowledge of products, materials, production techniques, equipment maintenance and use, and other relevant industry knowledge and trends Perform regular process assessments to identify areas of concern while facilitating an effective and timely solution through collaboration with production line management Apply technical knowledge and education to all production functions, focusing on the accurate and efficient completion of all assigned jobs Organize and execute machine production process from job receipt to completion, while collaborating effectively with other staff, material personnel and company management to align production processes with customer requirements Interact in a professional and effective manner with other staff Provide complete support to other construction personnel and management with technical assistance, guidance and successful team - oriented site operations Adhere strictly to all stated guidelines, safety policies, production quality benchmarks and other applicable codes Participate extensively in all continuing education and advanced technical training opportunities to improve skill set and add value to company production process Address management and staff queries and resolve them in an expedited manner

Logistics Director — Duties & Responsibilities Oversee daily operations, logistics, inventory and property valued at more than $ 100 million Train, direct, and review large staffs ensuring they adhere to proper policies and procedures Determine schedules, workflow, and project estimates resulting in timely and effective operations Set and strictly adhere to departmental budgets and timelines Utilize Property Book Unit Enhanced (PBUE), Storage Inventory Management System (SIMS), Fleet Management System (FLMS), Force and Asset Search (FAAST), and International Merchant Purchasing Authorization Card (IMAC) and other inventory management and logistics tools Coordinate shipping and receiving resulting in timely and on budget operations Serve as technical advisor to junior and senior team members Build and strengthen professional relationships with coworkers, supervisors, and partner agencies Study internal literature to become an expert on products and services Investigate internal conflicts, production errors, and other issues and determine remedial measures Create and implement staff development programs enhancing team skill sets Consistently promoted due to excellence in management and dedication to company mission Represent company brand with poise, integrity, and positivity

Technology Coordinator (1991 — 1996) • Implement a 5 - year, $ 24 million district - wide technology plan • Facilitate district - wide technology in - service programs and technology fairs • Conduct training needs assessment and developed and scheduled training programs • Supervise technical staff in the administration of training programs and daily operations • Instrumental in the development of the District's first technology plan and website

Professional Experience William H. Maxwell Career and Technical Education High School (Brooklyn, NY) 8/2003 — Present Assistant Principal • Oversaw daily school operations including finances, legal compliance, and curriculum development • Provided instructional leadership to teachers of Science, Physical Education, and Health Careers • Developed and executed meaningful professional development courses for faculty and staff • Observed classroom activities ensuring effective and professional instruction practices

Program Manager / Product Development, Engineering IT (04/2005 — 02/2010) • Lead Engineering IT efforts focusing on customer satisfaction, business development, and effective resource management • Oversee Data Management Program comprised of Data Warehouse and Reporting Infrastructure and Data Mart Development • Lead and facilitate technical teams in gathering requirements and creating business cases for proper initiation of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT department daily operations, policies, procedures, and direct staff workflow • Initiate projects, employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10g Database.

Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales

Sybase, Inc. (Maidenhead, England) 4/1989 — 6/1994 Manager, International Distributor Support • Managed technical service staff in support of company distributors throughout the European marketplace • Offered guidance to the marketing and engineering departments to ensure rich, competitive product lines • Trained sales and technical support staff in all aspects of product line to ensure profitable operations • Assisted in the recruitment, screening, and selection of new product distributors

Professional Duties & Responsibilities Directed manufacturing processes and personnel ensuring efficient, effective, and safe operations Responsible for team training, supervision, and performance reviews Extensively trained to serve as a level 3 technician and first responder Performed routine, preventative, and emergency maintenance on manufacturing machinery Managed company shipping and receiving processes and support staff Oversaw production and service quality controls guaranteeing company excellence Enforced compliance with all legal and corporate safety policies and procedures Built strong relationships with clients, partners, and industry leaders Delivered exceptional customer service resulting in client satisfaction and repeat business Resolved customer service inquiries in a timely, positive, and professional manner Consistently recognized for excellence in management and technical support services Served as a biomedical technician for a plasma donation company Responsible for proper operation of complex machinery and management of patient data Exceeded client donation quotas and customer service standards of excellence

Operation Supervisor of Switching and Technical Control Facilities — Camp Red Cloud (2/1992 — 8/1993) • Supervised a staff of over 20 safety and security officers in all daily operational, administrative, and other relevant functions • Coordinated all monthly staff meetings in an organized and efficient manner • Provided relevant oversight and execution to the preparation and development of the annual report for the program • Assisted members of senior management with various other duties as assigned

Business Development Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing technical marketing presentations, overseeing business development functions and both managing and leveraging key business relationships Perform needs - based analyses and situational assessments to position and implement most appropriate services Collaborate in all phases of strategic planning with senior - level management and clients, including budgeting, service strategies, technical considerations, insurance vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, technical assistance, project management, pricing and industry trends Utilize talent among team members with focused communications and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Employ support staff to aid in effective marketing and technical client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral marketing and the leveraging of cross-sales opportunities Execute marketing and sales strategies and related promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control and product success Develop and maintain a strong working knowledge of respective products and services and related marketplaces, including regulatory trends, customer demands, home care and infusion considerations, product advances and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions and guidance Act as a liaison between clients, vendors, sales and support staff, and executive management

Import / Export Compliance Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while executing various operational, support and administrative functions and ensuring both efficient organizational communications and on - going process enhancements Develop and maintain all trade compliance policies and operations procedures, updating regularly according to regulatory enhancements initiated by the US government and other related agencies Provide continuous assessment of all execution and resource utilization tasks, while furnishing oversight and guidance regarding process efficiency, delivery and receiving requirements and schedule adherence Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both staff and client satisfaction, and ensure adherence to related quality control standards Utilize talent among team members with focused collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Prepare complex licenses and agreements in support of all programs, including temporary / permanent export licenses (DSP 5, 6, 61, 73 and 74), foreign employment licenses, technical assistance agreements and amendments, warehouse distribution agreements and other functions Ensure adherence to all Bureau of Tobacco Firearms and Explosives (BATFE) compliance, including submission of permits (ATF 2, 3, 5, 6 and 9), USG and foreign transfers / variances, record - keeping requirements, destructive device movement and shipping requirements Address key client, personnel, and management queries and resolve them in an expedited manner, promoting sustained operational growth through business retention and the leveraging of available resources Oversee critical functions related to technical data transfers and data management, foreign travel and foreign visitor requests Educate, supervise and lead staff in the execution of all related functions, including the execution of audits and briefings Maintain a strong working knowledge of products, services, techniques and relevant tools, while committing to continued advanced technical education with respect to complex concepts and studies as related to position function Act as a liaison between clients, vendors, support staff and other management partners to facilitate information flow

Professional Experience SunRun, Inc. (San Francisco, CA) 9/2009 — 12/2010 VP of Engineering • Responsible for all software development, QA, information technology, and technical operations functions • Streamlined department processes, generated new revenue streams, and increased company staff four fold • Implemented agile development process resulting in 19 highly successful product releases • Stabilized and developed faltering products into highly scalable architecture • Created a scalable, fully redundant production environment for all live applications • Implemented sophisticated interdepartmental acceptance environment with automated pushes between sections • Built a fully integrated QA team focused on test driven development and test automation • Implemented a fully scalable MySQL architecture to accommodate exponential data volume growth • Utilized Java, Subversion, Linux, Apache, Tomcat, MySQL, PHP, Symfony, Salesforce, Atlassian suite (Jira, Confluence, bamboo, Fisheye, Crucible), MondoDB, Hibernate, and Memcache.

Sales Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing sales presentations, overseeing district operations / development, and the management of strategic business relationships Collaborate in all phases of strategic planning with senior - level management, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of territory and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, pricing, and market trends Identify and utilize talent among team members with focused training efforts, targeted sales professional recruitment, and the promotion of a performance - based work environment Develop support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working technical knowledge of the products / services and respective marketplace, including pricing and regulatory trends as well as competitor strategies and product growth Act as a liaison between clients, vendors, sales and support staff, and executive management to facilitate information flow and drive operational efficiency

Program Manager — Duties & Responsibilities Maintain a strong technical knowledge of and passion for program mission, industry trends, and developments in field of independent living skills training Coordinate all logistical and organizational aspects of community, industry, and program - specific events, including schedules, donor functions, and other activities to support program goals Interact with program participants, staff members, and donors in a professional manner to improve the user experience and promote the development of quality giving and support relationships Act as a liaison between staff members, other members management, donors, and other interested parties to drive program growth and ensure long - term sustainability Perform needs - based issue and situational assessments to improve operational efficiency, cost reductions, and ensure participant satisfaction throughout the challenging learning process Present relevant information and instruction to program participants, providing thorough and effective explanation and demonstration to individuals of differing learning capacities Hire, supervise, and manage staff in a professional manner that drives efficiency, promotes safety, and utilizes each individual's strengths to the highest capacity to fulfill program mission Present relevant information and updates to program heads and stakeholders, including performance and giving reports Support leadership team to facilitate in efficient business and organizational operations, performing important administrative tasks and analytical assignments while addressing key issues

Entropic Ltd. (Kildare, Ireland) 12/2007 — 07/2009 HVAC Engineer & Technical Sales • Served as project manager of HVAC and heat recovery equipment design, sales, and installation for large scale commercial and residential applications • Created specifications for ventilation and heat recovery equipment for multiple clients including AVIVA Stadium DKIT Engineering building and Genzyme Waterford • Utilized expertise and communication skills as liaison between customers and suppliers • Trained and supervised sales, customer service, and technical staff ensuring effective operations • Developed proficiencies in computer programs such as AutoCAD and in - house design programs • Employed LEAN techniques to maximize project efficacy in a safety conscious manner • Oversaw stock control, order entry, and timely delivery ofTechnical Sales • Served as project manager of HVAC and heat recovery equipment design, sales, and installation for large scale commercial and residential applications • Created specifications for ventilation and heat recovery equipment for multiple clients including AVIVA Stadium DKIT Engineering building and Genzyme Waterford • Utilized expertise and communication skills as liaison between customers and suppliers • Trained and supervised sales, customer service, and technical staff ensuring effective operations • Developed proficiencies in computer programs such as AutoCAD and in - house design programs • Employed LEAN techniques to maximize project efficacy in a safety conscious manner • Oversaw stock control, order entry, and timely delivery oftechnical staff ensuring effective operations • Developed proficiencies in computer programs such as AutoCAD and in - house design programs • Employed LEAN techniques to maximize project efficacy in a safety conscious manner • Oversaw stock control, order entry, and timely delivery of products

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity